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September 2023 by Awfully Awkward
I just had to give major props to Miss Kiara Jackson! Today was by far the best customer service I’ve EVER experienced at any Eagle Credit Union location. I opened a checking account and Miss Jackson made the process as easy as possible and she was extremely helpful. If you want to experience Grade A customer service, please use the Eagle Credit Union located on College Dr. Everyone was so friendly and welcoming!
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June 2022 by Laci
Eagle Federal is the BEST! I have done business with them for almost 10 years & they have never disappointed me. My Dad & husband also do business here. Kristen is a wonderful loan officer!
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May 2021 by Billy Maynor
I had a vehicle financed thru Eagle Federal. Always a pleasure to deal with the employees. Very polite, friendly and always treated me like family. Looking forward to doing business again. Thank yall for everything!!
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August 2020 by Nate D
Always pleasant to me. Have my home loan, credit card, checking and savings with them and always happy with their rates and service.
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April 2020 by connie hebert
I went to the drive-thru. I put my banking in the cylinder and sent to the teller. She completed my transaction and sent it back to me. She never said one word----I'll be with you, can I help you with something else, thank you for your business. Nothing! There was only one other car there. Your tellers used to be very courteous.
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January 2020 by Henry Wilson
I have had an account with this place for almost 20 years. They have been outpaced in tech by EVERYONE. Their app is always broken, their website always has issues and it is no surprise when the automated phone service is down for one reason or another.
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November 2019 by Jovon Aples
This bank is the hardest to work with.
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October 2019 by Ally D.
This the worst loan situation I have ever encountered. I have been asked for credit card information over a text, from an undisclosed number. My car got illegally repossessed. Why? because they didn't process the auto draft payment papers. Repossessed my car and 3 hours later asked for payment on the card on file VIA TEXT!!!! Most disgusting and embarrassing situation. All why? Because of negligence. Kim, Heather, and Evie are constantly trying to cover there a** because they are in complete denial of the thievery that they are conducting and in cohorts with each other. STAY AWAY!!! STAY FAR AWAY!!! This is not just a frustrated customer, this is real life! They don't give a flying f*** about you or making things potentially right. They want to accuse you again and again to make you feel wrong! DO NOT GET A LOAN THROUGH THIS GARBAGE LOAN OFFICE! They are thieves!
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September 2019 by Tyreneka Norman
I hate the fact that they close at 4:30 when i get off at 5:00 and can never do what i need to do.
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October 2017 by Sir Twinkletoes
If open only a hour later, I'd be able to use this bank instead of always using a different coop bank, (who is open almost two hours later.) So considering I have to always go somewhere else, I'll make that change permenent. Thank you for a place to never get my money taken care of.
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July 2017 by Victor McQuillen
I don't recommend doing business with this company. They charge exorbitant service fees for making payments and they make it very difficult to pay off your loan. They also botched our insurance information and charged us 1000 for temporary insurance even though we had full coverage the entire time. AVOID.
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December 2016 by Sharon Pruitt
Great rates, customers can develop and maintain an ongoing positive working relationship with a front lobby account officer, and although different format their online account access is easy. I've never had a single problem getting any questions answered promptly regarding both personal and business accounts, and I've recommended a number of friends and business associates to this c.u. and no negative experiences have come back on me.
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December 2014 by Karen Price
excellence
