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July 2025 by Delaney Wright
I was not going to leave a review. I don’t like to mess with people‘s way of income that could be providing for a family, but this goes way beyond one negative person on the phone. This is the entire establishment from order to completion. I placed an order at 10:20 AM to be delivered on the same day. No, I did not pay the extra to have it under one hour, I figured if I placed it that early in the morning it would at least be delivered by 7 PM at night (since it says same day delivery). My mother-in-law has been stuck in Baton Rouge for weeks now taking care of her husband‘s grandmother who is 106 years old. She cannot leave the house and she could not come home for her birthday. The least I wanted was for her to feel a little special. After periodically checking on the tracking all day, finally, it was 6 PM and it still had not delivered. I figured it’s gotta be any time at this point so I called the store just to check on the order. I was super cordial and nice and just wanted to know if there was an ETA on the delivery. Clearly one of the women who works at the front is miserable because she took such offense that I wanted to just know when my Order would be delivered. She couldn’t tell me anything or reassure me. As soon as she hung up on me, five minutes later, the order shows that there was an attempted delivery and that they will be getting with the recipient to reschedule a drop off. This is impossible for a couple of reasons 1) my mother-in-law cannot leave the house with The person she’s taking care of. She was home the entire time. 2) I had put my father-in-law‘s phone number as the recipient number because he was with her, but he would be flying out the next morning and would not be able to be present for a reschedule. Of course, when I called the store again after seeing the email, they were closed. I called the next morning multiple times to try to get it solved and I was being sent to voicemail. Then a nice gentleman answered the phone and said he would do his best to figure out where it’s at and if he can get it to her today. I never heard back. She never got her delivery. And I have now been charged $80 for nothing. This is an actual joke.
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May 2025 by Desiree' Morrison
This place needs to be closed and NEVER reopen. I ordered an arrangement for my Aunt after she had surgery in April. I found out when I called her in May she never received anything. I called the location the guy looks up my order and sees that it was never made or delivered. How you gonna not make it and not deliver but keep my money. I would not have known anything if I wouldn't have called my Aunt. This place is trash. .
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March 2025 by Blessed Life2020
The arrangement was too small for the price.
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February 2025 by Nu F.
I had a very disappointing experience with this Edible Arrangements location. I placed an order with a one-hour rush delivery and paid the additional fee to ensure it arrived on time. Not only was the order not delivered on time, but when I called the store, I was told they had no estimate on when it would be delivered. I spoke to two different people, and neither could provide any helpful information.
To make matters worse, I was informed that to receive a refund, the store owner would need to approve it, but no clear timeline was given. This lack of professionalism and poor customer service is unacceptable, especially considering I paid extra for expedited service. Edible arrangements does not have a direct customer service line so I had to call the corporate line in order to request a refund. I would not recommend this location if you’re relying on timely delivery or good customer service.
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October 2024 by Jenifer Rodriguez
Highly satisfied with my order! Placed an order at 1pm and was delivered by 5pm. The delivery lady was kind enough to wait for our family to arrive home to deliver the arrangement. Our niece loved the birthday gift!
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August 2024 by Peggy Noel
I CALLED ALL DAY FOR AN ORDER NO ONE ANSWERED. FINALLY AT 6:PM MS. CATHY ANSWERD AND WAS NOT AT ALL.AND SAID IT WOULD HAVE TO BE DELIVERED TOMORROW. I TOLD HER I NEEDED IT TODAŸ, AND THAT I CAĹLED CALL ALL MORNING. SHE SHE WAS SORRY AND WE ENDED TGE CAĹ
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July 2024 by Chris Knox
Worst $120 I ever spent...the fruit was warm and fermented not to mention they totally ruined the surprise by calling and asking for directions.
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July 2024 by Gannon Brandt
Impossible to get in touch with the store after ordering.
Called multiple times and left a voicemail with no one answering or returning my call.
Would never recommend ordering here.
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May 2024 by Wilbert Fournier Jr
Don’t waste your money, the grapes were brown, the fruits tasted old and it was late getting delivered. Won’t be ordering from here anymore
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February 2024 by Rachel Israel
The new management is WONDERFUL.
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December 2023 by Jayce Totten
DO NOT WASTE YOUR MONEY ON THIS PLACE!!! My boyfriend ordered me an arrangement tor my birthday, i was so disappointed when i got it.. they delivered it at 6:30pm ..all melted., i think the manager delivered it ans ensured me he would get his money back .. we have called multiple times, left voicemails and nothing has been done.. i waited a couple of months to write this review.. i try giving people chances first.. but nothing was done in this case!
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December 2023 by Jenn Mariee
Need new employees. This place is unprofessional….
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December 2023 by Casharon Williams
Very joyful people they help me find everything I needed
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December 2023 by india Williams
Service was excellent as well as the fruit was fresh & delicious
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November 2023 by Claude Williams
I have ordered from edible several times!!!I tried to make the day special for my girlfriend several times.I have spent close to over 1200 maybe more,and every time my order has been wrong.She’s deserves the best (SANTANA RUSSELL) but they never come thru. The exact location is 6725 Siegel ln Baton Rouge. I currently placed a order today oct 24,2023 at that same location hoping maybe this time they would get it right they brought 1 item out of 4 I’m still currently waiting for the order right now.
