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February 2024 by Osayame E.
Sprung me with surprise fees. They charged me a security deposit fee for the car and i was told that i would get a full refund once the car was returned in good condition. When i returned the car they gave me less than half of my deposit back and told me it was a refueling fee for the gas?! If the gas needed to be full upon return then they should have communicated that! Very upset with this and their withholding of important information.
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January 2024 by Nageeb Zaman
Great Service
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January 2024 by Gary King
Bye-bye Enterprise. I've enjoyed renting from Enterprise at the Nicholson location in the past. I made it my go-to rental in large part because of the agent. However, it seems management has changed recently and some of the customer friendly element has gone. In particular there has been a change in how the state contract is managed resulting in a substantial and for me surprising increase in rates from a rental just some weeks ago. I was told this will be discussed with "corporate" but so what? Nothing will change and I am left holding the bag. So, the lack of any real concern plus the surprising lack of follow through on a ride home means I will switch to Hertz, which offers much better rates and comparable service. Apparently the Nicholson management thinks playing "big dog" and losing rental income is the way to go. Fair enough, so long!
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January 2024 by Laron Chambers
Deceitful operation!! Told there wasn't a charge for an additional driver to be added so just incase, I added my wife. The receipt after returning indicates$15 a day. Also told there was an $300 deposit which would be refunded minus $25 a day insurance so my refund would be $200 after 4 day rental. No deposit refunded a week later after emailed with no response calling office is ineffective as well.Fair enough they won't get a second chance. I will dispute this charge. I travel frequently haven't experienced this "buy here pay here" level of treachery from a rental op.
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January 2024 by mahbuba akhtar
We rented a car from this location and dropped it off at Alabama. Then after 6 days of dropping off, they closed the rental and charged us for all those 6 days too. When my husband went to their office to talk to them (they would not pick up their phone), they told him to leave the office. The lady manager told my husband that if he did not leave, he will be blacklisted.Turns out their employee did not entry the drop-off time and date in their database at Alabama on time and they did not close the account on time. We should not be charged for lazy and irresponsible workers and then also face rude behavior. This has put a lot of stress on us too. They should hire more competent people or at least people who know how to apologize when they are wrong. Very disappointing.
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January 2024 by Safe Edu
Filled with bad and unprofessional people. Especially the manager at this office. She is an idiot who does not know any policies or have any manner. Never renting a car from Enterprise, especially this branch. Will always go to Hertz or National from now on.
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January 2024 by Muhammad Saifuddin
A bunch of unprofessional idiots. Made a mistake and overcharged me by almost 550 USD. Then when I went to talk to them, they told me to leave the office. And the manager at this branch is a total Karen. She told me that I dropped off the vehicle at 9th December. But when she showed me the ticket, there was nowhere written that I dropped the vehicle on 9th. This means they made up the date and charged me accordingly. Please go to other rentals and avoid enterprise.
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December 2023 by Sandra M Jones
In and out in 15 minutes. Just dropping off rental car.
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December 2023 by Jacob Altazan
Awesome customer service friendly staff no complaints
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October 2023 by L Isaac
We had a Dodge 1500, had issues with the tire pressure.
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September 2023 by A93 Nguyen
I got rear-ended recently and offered a '23 Hyundai Santa Fe rental by insurance. Ms. Denita Walker was genuinely caring, helpful and informative throughout the whole process. I really enjoyed the car. My experience with Enterprise here is nothing less than superb! Many thanks to Ms. Denita!!! Will come visit the next time.
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August 2023 by Sam Harris
Would put less than a star if I could. First off guys lies and says the manager walked down my rental and wrote it up, which was a total lie as it was actually him. I remembered his name and he even gave me a business card. They lied and tell me about they are not affiliated with Travelocity and that it might be a scam. So tell me how can I book through Travelocity? Totally unprofessional. Cause a booked through them and already had a total amount through Travelocity for which this Enterprise location was trying to charge me more for. Manager charged the wrong card when I told her not to. Said she needed to have it done by 1 something as she was leaving. I told her that I would call her right back with another card and immediately after I got off the one she charges my card. Totally unprofessional!!!
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July 2023 by Cynthia S. Bridges
Carmax sent me in a Lyft to Enterprise 5 mins before Enterprise closed at 5:30 on Friday night. They had nothing available but cars were everywhere. Carmax sent a Lyft to pick me up and bring me back to Carmax. Since it was 10 minutes after they closed they kicked me out in 100° heat with a heat idex of 112° to wait for my Lyft. I still can't believe they closed so early on a Friday night and only open until 12 on the weekend.
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May 2023 by Marcus Chisley
My wife and I had a great experience very professional and caring people working at this location Brian the manager in training is very helpful and displays great customer service also the guy that does the transportation is also a great guy and has great customer service I hope to see these guys in the at this location with promotions
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May 2023 by Anuja Thapa
Called to check in and see if they have any vehicles available, I was told there were a few options. Reached to the location to pickup the car in next 7 minutes and was told, there was nothing available. Checked the website, there was still a lot of options left, and when I talked to the lady she said I could make a reservation but she'd call me and tell me they have none available. False information at it's best. Wasted my time and it felt as though it was personal. The other employee kept asking if I was going to use my credit card, if you don't have any car to rent out, why ask that question? Lady was extremely rude in the manner she talked. Never coming back here again.
