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September 2023 by Kade Cooper
Customer service experience was trash, online experience was also horrific. The new user online registration form is unable to validate information to setup account. The customer rep was not inviting and unhelpful. I highly recommend moving your loan to another financial institution.
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June 2023 by D Beverly
Nice bank friendly peopleOnly complaint the force you to use a public phone to speak with the tellers with no sanitizer to clean the phone off fist
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April 2023 by E N
Customer service has been going downhill for decades and is now totally a waste of time. Horribly slow with upgrades to banking system. Needs to go the way of the dinosaurs. Please, EFCU responder, do not say,” if you would reach out to us….” Because I have and that’s why I am typing this.
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August 2022 by Body Illusion
The service at this very unprofessional… the managers flirts with customers while they’re counting money to make deposits ..saying “ is you getting enough for me” keep it professional before you lose your job..
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March 2022 by Clovis B.
Amazing since I've been apart of the family. No complaints here !!! Staff does change alot but it still keeps good service.
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January 2022 by Maddie S.
I've been banking here for six years. I'm always greeted politely at the door & able to deposit checks/money promptly. Of course there will be a wait if you want to speak with a clerk & it's a busy time (there are only three clerks available max) but that's just a part of banking with a smaller company. The entire staff is always very nice and accommodating & will remember your name if you visit frequently. The only issue I've ever had is with their online check deposits which usually get rejected or held in limbo for sometimes a week or more. That being said, I never have that issue when I go in person & my payroll checks are deposited immediately and in full. All in all this is a great place to bank filled with absolutely lovely people so give them a bit of grace if you visit & they're busy.
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June 2021 by Anky Bonnette
Fought for months about an issue with my credit report. Everyone I spoke to treated me like I was a bother to them. After several attempts, I decided to give up and try another route. They offered no assistance. And before I get the usual response " please contact our main office", I tried that also. Not only will I take every opporitunity to give a negative review, I will share this info with everyone that will listen.
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April 2021 by Daphne Taylor
I never had a problem there very helpful..I forgot my glasses and they was nice enough to fill the paper out for me
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April 2021 by K BROWN
Great location, with friendly and knowledgeable staff.
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April 2020 by quinn batiste
Jade Byrd did an excellent Job!!!! Answered all my questions, she is an asset to your company thanks Quinn M. Batiste
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March 2020 by Josh Jones
Horrible bank, would seriously not do business with them. Ghetto tellers & loan officer's
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February 2020 by Shotsay Breaux Posciri
The reason I gave one star? ZERO!!! is not an option. Run as far as you can!! This Jacob J*** is a good representation of the whole bank!!
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November 2019 by Kaley Ward
Worst bank I’ve been with. Direct deposits are always late. Customer service is terrible. Everyone has a nasty attitude. They let fraudulent charges go through all the time. This bank is a nightmare.
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November 2019 by charles Wyble
Customer service doesn't have a clue as to what is going on, that includes the supervisor I spoke with.
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October 2019 by Toni W.
Don't come here on a Saturday. One clerk and 5 people waiting to be waited on. Been here 45 minutes and the lady still hasn't called anyone new. I came here the beginning of the year to put some cd's in here. Brought a cashier check made out to ONLY me. Husband was not with me. This guy opened my cd's and put them all in my husbands name only. MY NAME WASNT EVEN ON THEM. Best part was he didn't even give me the certificates. Guess he didn't want me to see whose name they were in. Pitiful!!! Oh wait...news flash. This old dude was waiting and was after me. He just went to her door and said can I get you to to do something I have to go out of town. Yep she waited on him! Just jumped ahead of us. I guess he is special.
