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December 2023 by Cam S.
If i could give no stars I wouldn’t have this place is absolutely horrible I got my brake pads changed by them a couple weeks ago and as soon as I pulled off they were squeaking when I press on the brakes I told one of the employees and he said give them a few days to break in that eventually they will stop. I gave it more than a few days they went from squeaking sounds to scrubbing sounds i then called back up and informed the manager that they had recently been changed by them & he told me to bring it up to be checked out today I took it up he claims all they did was a visual check up but I just got my car back from them and now it’s scrubbing 10x worst. Even while driving without pressing the brakes and he’s telling me it’s nothing they can do . DO NOT TAKE YOUR CAR HERE
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December 2023 by payton mckenzie
Christian helped me change my oil and gave me recommendations for where I can go buy brake pads. Unrelated to my service he still was happy to help. Been here in the past too always nice quick service.
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November 2023 by It's Byrai
If you are a woman looking to get any help I would warn you not to go here at all!!! This was a terrible experience and a waste of time and money. I needed a plug/patch and they tried to sell me two front tires for over $1k. I came in with a flat and asked for a patch they wanted to charge me a little over $35 for it I said ok. As I'm in the waiting room an employee comes up to me saying that they can’t patch my tire because the tread was “too low” and that I need to replace both of my front tires. Then proceeded to had me a quote for two new front tires for $1,018 not 4 tires just 2. I went off on them telling them that they have lost their mind to even think they could present me with such an idea. I said to him that I believe they were trying to get over on me because I’m a female. I told them to put my spare tire on and they charged me a $20 “rack fee” to do it after the clerk person told me it should cost me nothing. That same clerk person proceeded to ask me if I had a boyfriend and asked me “where yo man at? Cause I got money! If you had a man he could’ve brought you some new tires. You need a man!!” I replied “So the issue is me ‘needing’ a man and not y’all trying to get over on me because I’m a female? Right ok.” As I was leaving I looked in my trunk to see my tire and I asked him to show me the nail in my tire and he pulled it out and couldn’t point it out to me. And proceeded to say my tires were “bald” I was like be so serious right now sir please. I went up the street to Burbank Tire & Car Care and they said all my tires were fine, and my tread was still good. They plugged it for me for $25. They were super nice and understanding. The pic below is my tire with the nail/metal leak where you can see that my tire are not “bald” as we can see.Service: Tires
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October 2023 by Anthony Moore
I had to replace a blown light bulb and needed it done quickly. Cameron came out checked it out and had it replace with five minute. It wasn’t a difficult job but the I was impressive with the customer and his professionalism. I highly recommended them!
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October 2023 by Jeremy A.
This location was by far the worst experience I have ever had while trying to get my car serviced. Pulling up to the bay these people act like they don't see you. I stood outside my car for 20 minutes trying to get their attention. Then I had to walk up and ask if they're still servicing people (keep in mind this happened asking noon). I was met with a smug attitude and told to go back to the front because someone will be when my shortly. To make matters even worse, while I was walking back to my vehicle, another vehicle pulled up and was serviced immediately. I do not recommend this place to anyone.
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October 2023 by Aspen La-Riene Settle
These guys consistently provide EXCEPTIONAL service. I have been multiple times for engine maintenance and repairs, and they always have prices within reason, timely service, and they do a wonderful job of updating me on their progress and explaining the issues they found. If you are having an issue but you're not sure what it is, the diagnostic fee goes towards your repairs and they even offer a discount on Tuesdays for "Ladies Day". In that same vein, it's one of the few vehicle maintenance/oil change shops where I feel completely comfortable walking in as young woman who doesn't know much about cars. They are perfectly professional and ~almost~ make spending money on your car for unexpected repairs enjoyable. My only complaint is that they weren't around sooner!Service: General repairs & maintenance
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September 2023 by Devin Newton
I went there for an oil change and it took no time at all. These guys are fast and friendly. The prices are fair and they aren't gimmicky like Take 5. I also had an issue with my spare tire and they helped me out free of charge! Will be back again!
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September 2023 by Jonathan Bailey
I posted this an hour ago, and somehow it got taken down. People have a right to know what they’re getting into, and taking down reviews does them an injustice. So here we go again, beware of fraudulent business practices at this location. They are terrible at communication. I dropped off my car for a 2.5 hour job at noon and they said it would be ready within the day. Walked home and walked back before close. They told me my car wasn’t ready and that it would be ready and I’d be on the road by 9:30-10AM the next day. I came back at 10 the next day to be told once again there was a delay and it would be another couple hours. Terrible communication, the employees were pretty nice, seems like a good place, but the manager is the one who kept giving me the information and then acting surprised whenever I would show up. If you’re just getting an oil change, and you take advantage of their specials, probably a great place. But if you need any other service, avoid this place at all costs. Mechanic labor is $175/hour, which is equivalent to a dealership and they may end up holding your car longer than they told you without any notice. (if you want to pay $175/hour, you’re prob better off going to your dealership.)Update: I finally got to leave around 12:30 after having to point out there were numerous random fees I was charged for. He refunded some of them, but added on labor time that wasn’t on the estimate after assuring me it wouldn’t go up because of the delay. This is terrible business practice, and apparently this is not the first time this has happened here. He started off being very informative and I was excited to be working with him, but as soon as the service started, he completely changed. Many people have had a good experiences here with just oil changes tho. I’m just disappointed this wasn’t one of those experiences.
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September 2023 by Destin B.
They employees are very professional (minus the manager Jon) but are terrible at communication. I dropped off my car for a 2.5 hour job at noon. Said it would be ready within the day. Walked home and walked back before close. They told me my car wasn't ready and that it would be ready and I'd be on the road by 9:30-10AM the next day. When I asked why I wasn't notified of the delay, they said they probably called the wrong person (so someone probably waited an extra day for a currently ready car as well). I also came back at 10 the next day to be told once again there was a delay and it would be another while, it's currently 11AM and I'm still waiting. Terrible communication, the employees were pretty nice, seems like a good place, but the manager Jon is the one who kept giving me the bad information and then acting surprised whenever I would show up. If you're just getting an oil change, and you take advantage of their specials, probably a great place. (If there are no specials, be careful because the prices are significantly higher than most in the area) But if you need any other service, avoid this place at all costs. Mechanic labor is $175/hour which is insane in this area and they may end up holding your car longer than they told you without any notice or explanation. (if you want to pay $175/hour, I would recommend going to your dealership).
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September 2023 by Ryan Locicero
I brought in my tesla just to get some air in the tires. Both the gentleman who helped me were very nice. I appreciate that this shop will do that for you even if you're not a paying customer.
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August 2023 by Jacob T.
SCAMMERS! Brought my car in today for an AC inspection. Upon dropping off the car, the only problem I had with it was that the AC was not working properly. I had no issues whatsoever with the drive-ability of the car. My car was returned to me with an unusual noise coming from the engine when pressing down on the accelerator; now the car is unable to be driven. The smart ass manager said it was just a coincidence that the problem occurred after I picked it up from them just 5 minutes before and that the issue could've been caused for many different reasons. He told me he would not re-inspect the issue unless I gave him more money to figure out what the cause of the noise was. That is not how you should run a business and especially not how you should treat your paying customers. Do not come here unless you want them to take your money in exchange for shitty work and even shittier customer service. Only way these dumbasses are able to stay in business is by scamming people. Wouldn't come back to this shitty establishment even if my life depended on it; If I could give them 0 stars I would. Fuck this place.
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August 2023 by Adrian Randle
Came in needing an oil change and a checkup on my AC. I had my own oil and filter so they only charged me for the service of putting the oil and the filter in and a recharge of Freon. Didn't take too long, got to save a little money, and had cool air blowing again. Awesome job.Services: Auto A/C recharge
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July 2023 by Joshua Diez
Every time I come to Express the service is top-notch. The manager is very knowledgeable and always explains things clearly. All the staff are friendly and do their jobs quickly so I can get back on the road fast! Can't say enough good things about Express Oil Change on Burbank. Highly recommend!Service: General repairs & maintenance
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July 2023 by Dmar Shine
Thank ya Express oil, always a job well done! I give Mason your employee a thumbs up on a great job performance. Integrity,trust ,honest are the words painted on your shop and I truly believe you stand by your word. This wasn’t my first time nor will it be my last. You take care of it all… you leave a smile on an “it’s alittle hard to trust” heart. Thank you again ❤️!Service: Oil change
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July 2023 by Katie Adams
I’ve come here many times over for an oil change and have a 10/10 experience every time. All the employees are super nice and understanding, which is very helpful if you’re a 20 something that doesn’t know anything. This place is the best, I always recommend it to other young women that are scared of being taken advantage of. Mason deserves a raise for his incredible customer service!Service: Oil change
