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February 2024 by LJ Lane
Friendly and helpful customer service.
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February 2024 by Tameka Martin
Shon, the GM is amazing. Her attitude & attention to customers is remarkable. My vehicle needs are always taken care of in a timely, cost effective and efficient manner. She doesn't just expect me/ my husband to take her word for the diagnostics, she let's us see it for ourselves.
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February 2024 by Tonya Collins
The staff were nice, knowledgeable, and professional. The service was fast.
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February 2024 by Alan Karr
Shon took good care of me. Oll change & tire rotation.
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January 2024 by Allye Pizzalato
Reginald and Marshall were a pleasure and made a not so ideal situation (flat tire) a pleasant experience!
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January 2024 by Dawn Fields (Grow With Referrals)
Ii set an appointment at 2 pm. However, they didn't start working on my car until after 4 pm. If they are not going to honor appointments, then they probably should not set them. This sets you up for negative survey's because if I didn't have an appointment, I probably wouldn't be upset if it took longer. But since I DID have an appointment, I am disappointed.
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December 2023 by Ricky Murray
Fantastic, know there businesses n very satisfied w work n amount paid to them each visit. Personal r company. Thanks again.
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September 2023 by Allison W.
I made an appointment with Firestone for 4:00PM for an oil change and tire rotation, both should take less than an hour. I waited for over an hour and a half before they even pulled my car to the back to begin working on it. It's now 5:45PM and I'm still not done. I'm livid. Do not recommend this place if you're on any kind of schedule.
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August 2023 by Marcela Touza
Bad customer service , the guy talked toMe told me he couldn’t fix my flat tire , when I arrived there 5:30 with plenty time before they close at 7:00 …????????
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July 2023 by Ravindu Jayasekara
I got my tires replaced recently from here. They offered me a good and quick service. The manager was helpful.
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May 2023 by Sean Patin
My AC compressor went out, and they had the part in stock to fix it that day, so I decided to try them out. They are a little on the expensive side compared to a small mechanic shop, but like I said, the car was able to be fixed that day while I waited. It turned out to be a better decision than I thought because while they were doing a complete vehicle check, they discovered that 3 tires I bought from Walmart last year were about to blow out because the belts had broken on the insides of the tires and I couldn't see none of them. The tires still had very good-looking tread (less than 15k miles were on them). So I just decided to get 4 brand new tires that day. I bought the cheapest tires they had (I had already spent over 1k and didn't plan on buying tires. ) the brand is sure drive, and they are 55k mile tires and ride better than the Goodyear tires they replaced. I am really happy with them so far and recommend anyone check out the reviews on them . The service I had done was the Seigan lane store In Baton Rouge
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March 2023 by Bradley King
This place is a complete joke. Told me they won't change a tire on a Tesla. Acted like it's a different type of tire. Tires are tires, and Firestone needs to realize it's 2023, not 2013.Service: Tires
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March 2023 by Antonio G.
Went there to diagnose a problem ticking and vibrating from my driveshaft after waiting for 30 minutes I was told it was my control arms vibrating my driveshaft which have nothing to do with each other. Told me I also need a oil change , break job and tires So after waiting 30 minutes and paying the fee to have them look at it just for them to not even look at the problem that I brought it in for and it ended up being my driveshaft bushing definitely do not recommend just a place that wants to get the most money out of you even after I still proceeded to let them know once more exactly what I came in for but they still continued to not acknowledge my concern if I could do 0 stars I would .
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January 2023 by Steve Laird
Not impressed. When I picked up the car, a large piece of splash guard under the car was dragging the ground. It was not dragging the ground when I dropped the car off. They were KIND enough to offer to cut it off for me. I had little choice.Fast forward one week: I noticed the locking lug key is missing from the case it was in when I dropped the car off. They obviously needed the key to change a tire, the reason they had the car. When I called, I was told that the tech was certain that he put the key in the cup holder. ?She also said that there was an extra locking lug key in the shop and that I was 'welcome to come see if it fits your car'. I went by after work and it was my lug key.Just sloppy and unprofessional. I will not be returning to the Firestone for any future repairs. Way too many tire shops in my area.
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January 2023 by serjio abarca
I called for a service they told they will put me down for 9:30am then I get their and say I have to wait till 11am don't belive this place made me drive 40 minutes just to find out they are not taking me in
