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January 2024 by Michelle Smith
Would not recommend too anyone! almost 2 months and Jeep still not right!! please take extra pictures of your vehicle at shop,all scratches was someone else's fault! My husband will be fixing our brakes because no problem on there end!recommend this place to anyone
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December 2023 by Larandall George
Great job
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May 2023 by Cynthia G.
Very happy and satisfied with their work! They were fast and I'm completely impressed that they finished in a week! I highly recommend Gerber!!!
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May 2022 by elani joseph
Great communication and average service time!
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May 2022 by Bobo Brown
No response
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May 2022 by Amanda Jenkins Mitchell
Awful. All the way from communication to repairs. I don’t know how the vehicle can now be in worse shape than when we dropped it off wrecked, but it is. Put old rusted worn out parts on the front end without permission. Steer clear.
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February 2022 by Elizabeth Brewer
Nice just couldn't get me in right away
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August 2021 by Jordan L.
Well to start this is my second review as it seems they delete bad reviews however this place is still absolutely horrible and unprofessional, i would look else where if you need your car worked on! John is rude and disrespectful and doesn't seem to have much knowledge on auto body repair!
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July 2021 by Ash Taylor
Highly recommend this place in great customer service
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June 2020 by Shelley Yarborough
People were kind and very informative
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February 2020 by Michaela C.
DO NOT GO HERE FOR REPAIRS!!!! I'm rating this low not due to the actual repairs done to the car but because of the customer service and lack of care for customer concerns! I was referred by my insurance to go to Gerber after being rear ended. It took over a month to do minimal repairs on my car. The date that I was supposed to receive my car was pushed back due (multiple times) to their mistakes and a lack of a thorough inspection of my car. During the time that my car was in the shop I noticed that I had left some belongings that I needed for class. When going to Gerber I initially had the fear that I would not be able to get my belongings out of the car since the car is registered in my mothers name. To my surprise when I went inside I was not asked for my name or any source of identification, instead I was just handed the keys. With this being said ANY PERSON of the street can have access to the cars at this shop. Not to mention, the customer service rep at the front desk was going off, using profanity and yelling at her coworker. On top of that after getting my car returned I realized that there were items missing from my car. At the end of the day $40 down the drain is no big deal but when I expressed my concerns to the manager I received a nonchalant apathetic response. I wasn't asking to be reimbursed I just simply wanted to express my concerns so that hopefully they'll do a better job with future customers. Please, If you want to get serviced by Gerber go to the other location in Baton Rouge and save yourself the time and stress and don't deal with this poorly ran business. I'm not the only one with this issue as well! There's another review of someone with the same problem but they marked it as one that's not recommended!
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February 2020 by Raven S.
I accidentally left my grandmother obituary on my dashboard right in front of my mileage and when I picked up my car the other day it's no where to be found, I realize that they have a note posted that says they aren't responsible but I just don't understand why they moved it when it wasn't bothering them or in their way. They've worked on my car before and it's aggravating that I always have to complain about the simplest things!! Lisa emailed me back after I emailed her and she was very sympathetic. She would check into it then let me know, very very sweet and helpful. Rather I get it back or not, she tried to help!
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December 2019 by Lola Hill
Excellent job, kept me posted through the process, wonderful and speedy customer service, and the car looks great!
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December 2019 by Abilean Guillory Roan
Very professional, friendly. Kept me informed on the status of my vehicle and did awesome work. When I got my vehicle back it was cleaner inside and out from what it was when I dropped it off.
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December 2019 by Joan Maria
Horrible service and dishonest. My car would not start when I picked it up and no one wanted to help me jump it off. My horn was working just fine when I brought it there and now it does not work even after checking the fuses. Not to mention the body work they did on my car is not flush like the other side. I do not recommend this place at all!
