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January 2024 by Jerry L.
Good service! They'll make you aware of any issues without trying to sell you something you really don't need!
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August 2023 by kei L
I took my car in for an oil change which I called in advance to confirm was okay. When I got there I was asked to come back until I explained I called in advance about coming in today and I would not be able to come another day. This was the first red flag implying this place don't provide the services they are supposed to. After some time they finally took my car to the back. At this point I started watching the TV in the lobby so I could not see what they did to my car. However, immediately after I left my car started hesitating and temperature gage starting going towards the hot mark. I was told my oil change could not be done due to the oil pan bolt not being able to get as tight as the company requires and oil was everywhere under my car. This was not true because I took my car to another shop the next day to be checked & the oil was not everywhere as described. The oil boil was able to be tightened. The only thing leaking was water from ac& power steering fluid which is clear and I was already aware of. I was also told they put oil in it as a courtesy since they couldn't do the oil change. This was not true because I checked the oil less than 10m after leaving and it was barely reaching the first line on the dipstick. Thankful I put oil in it when I got home and the problems went away the next day. I am not 100 sure the low oil was the problem but in order to check to see how tight my bolt could get I assume they let my oil out in the process. Even if that's not the case there was no reason to lie about putting oil in my car. There's no telling what they did to my car if you would lie like that. Then, I called the next day to speak with the manager. Mel got on the phone with an attitude. Instead of listening, he talked over me insisting this company doesn't break people cars. I asked about cameras, he started they were none which is highly strange for a corporate business of this magnitude to not have cameras at all. DO NOT TAKE YOUR VEHICLE HERE because if they mess up your vehicle there's no way of proving it. The staff & managers lie for no reason because why tell me you topped my oil off as a courtesy when you didn't and if you couldn't do the oil change due to company regulations why do anything to my car without asking me first. I will tell everyone I can & report this to the corporate office because if Goodyear as a company is providing this type of service they need to be shut down IMMEDIATELY! Had I not stopped at the gas station after leaving this place to let mu car cool down I would have ruined my vehicle.
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July 2023 by Heaven Green
Service is overpriced! Opened and stole my amazon package!
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May 2023 by James Manzano
They have way too many one star reviews compared to their 5s, so that should be a red flag in itself.I tried to get a quote on replacing a speed sensor and they said they need to check it themselves to make sure that is what needs to be done. I told them I’m sure that is what needs to be done. They still said they need to check it before giving an estimate.Only place that told me this. Mavis right down the street got it done for less than competitors.
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May 2023 by Debra C.
Fuck this place. Brought it for an alignment, told me my transmission was leaking like crazy. I immediately took it to tricare for a second opinion and turns out they were fully bullshitting. Nothing is wrong with either of those things and I got my alignment done in 30 minutes. Women beware, scammers will scam
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December 2022 by ryan
We got a Full oil and tire rotation service done. They were quick and on time with their quote. Decent prices
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December 2022 by Kourtney S.
Andre was so nice and professional super helpful! Immediately knew what was wrong! Thank you so much!!
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November 2022 by Nwokocha Justina
Great Customer Service.. Really impressed with the Manager, Mel. He sorted out my issues immediately he bacame aware of it. I really enjoyed thier services. Definitely going back. If you have any issues, talk to Mel.
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October 2022 by Joanne Arnold
Get the warranty or they will fill your brand new tires to the brim with air pressure so it’ll EXPLODE going under 30mph in a residential area just 3 days after getting one. Drove less than 15 miles and the tire exploded. My other tires are years older than the BRAND NEW ONE I bought. I went back and they said “well without a warranty we can’t do anything, this actually happens all of the time.” Hence why I know they’re doing it purposely. Because when they offered the warranty, they never said anything about the high risk of my, again, BRAND NEW TIRE exploding. I’ve had brand new tires put on my car before, without a warranty, and they’re still on my car and have now lasted longer than the one they put on. So again if you go here, get the warranty, you won’t need it because they won’t overfill your tire with air, but if you don’t, then your tire will explode just for you to come back and fork up $200 again. If your company’s tires explode THAT often then please let your customers know so they can make a more educated decision on whether or not they want to pay the extra for a warranty. They offered a $15 discount for another one without a warranty when I spoke with them. I had no choice at that point, no other facility had my tires in stock and it would’ve taken days to get them in anywhere. It would’ve been a one star if he didn’t add the discount. Still never going back, wouldn’t recommend any Good Year to anyone. I work in auto insurance, my job is to help find reputable places for body work and glass damage, this definitely isn’t a place I’ll be recommending ever again. Employee that handled my tire was also incredibly rude and defensive when I showed up to explain the issue.
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October 2022 by Anna L
This location gave me the wrong sized tires. I went to get my tires checked at another tire place a year after getting them because they were low, and they noticed this issue and said it could've caused me to have an accident and exterior car damage. I would not recommend this Good Year.
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September 2022 by Bob O
Seemed a bit reluctant to install and balance tires for my classic truck. Perhaps because I brought my own tires but they did the job for me. And a fine job they did. Other tire shops are starting to decline installing tires they do not sell to you. And you know who you are! I say only those who service their customers get my business. Thanks Goodyear!
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August 2022 by Muhammad Aynaan
I had to pull in here because I had a flat tire. First it took 20 mins to get a hold of somebody, then I was asking if they had any spares that they could put on so that I could get to the tire shop I go to because I have a warranty with them so it wouldn’t cost me $100+. They told me they had some they could put on but it would be 2 hour wait. I was fine with that. 2 hours pass by and they come and tell me that I don’t have a spare in the trunk and I told them that Im aware thats why I asked if they had any. Then they responded by saying the best we can do is give you a new tire for $170. I said the whole point of me waiting 2 hours was I was told by another employee that you guys had spares. After all of that I ended having to call a tow truck. They wasted over 2 hours of my time and didn’t do anything.
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August 2022 by Joe K.
Brought my car in to replace the brake pads. They quoted me $900 for everything which was simply ridiculous. They told me since it's a Japanese made car (it's a Honda) that they need "special parts" to do the work which would require extra attention. Oh, and they also said it wouldn't be done for 2 days. Yeah, no thank you. Instead, I took my car down the street to Mavis. They replaced my brake pads in less than 2 hours and it cost under $300. They did an awesome job. Don't waste your time and money at this Goodyear.
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July 2022 by Ricardo Cantu
This store saved my day. Don and his assistants all served my needs with professionalism and urgency. You see I had a blow back to back on my RV and had to unhook from it and leave it on the highway, after finding out Wal Mart didn't carry the size of tire that I needed I normally deal with discount tire, but they where closed. So I came across this store and they had exactly 2 tires that I needed. I was able to get back on the road. When I get back to Dallas I'm planning on visiting a Good Year store and get one more tire. I'm also considering to change my tire business to GY because I believe if you take care of me I'll do business with you. Thanks again
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June 2022 by Tammy R.
I came in with a tire on a rental car that was low pressure and the gentleman got it patched up quickly and was so nice about it. Great people there! I highly recommend this place because of the people working there.
