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January 2024 by Mike D.
I had been going to Goodyear on Highland since I moved here 7 years ago. They are extremely friendly and knowledgeable. The Manager Mike is very kind and explains everything.
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December 2023 by Dennis wicker
Trash!!! The techs are trash. No communication. Last time going.
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November 2023 by Dennis W.
bad communication between front desk and mechanics. Did not enjoy experience and wouldn't recommend.
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October 2023 by Gary Harper
Guy behind the counter was totally rude, lost a customer for good !!!
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October 2023 by Kelly Hudson
Great ServiceKnowledgeable Staff
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October 2023 by Chelsey B.
This place sucks! I went to check in for my appointment this morning showing that I have a confirmation email. The front desk lady "Kim" says she didn't see an appointment for me after I showed her the confirmation email. After all of that hassle she then says "We don't work on Audis, only oil and tires." Why would my dealership schedule a service appointment for me at this location if y'all didn't "work on" Audis!!! Not to mention, on my way out, I see an Audi, all the way at the top of the shop getting treated for something. Even if this is accurate and they do not diagnose Audi problems, it could have been handled more professionally instead of acting like I was a bother.
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September 2023 by Derek Duroncelet
Absolutely terrible business . I purchased a 3 year alignment program from the goodyear while being an employee of the company. I left in very good terms and I continue to give my money and busines to the company. Every time I have come too the highland store or the siegen store I have nothing but trouble. They never answer the phone when I try to make an appointment or see if they are busy, I got a very nasty and rude attitude. Today i went to the siegen store and the manager shawn was very rude. While waiting for the ticket to be made he came into the waiting room and very loudly for ever every waiting customer in the waiting room to know that he would only in his words one time work on my truck due too it being modified and my already paid for warranty is no longer valid due to the modifications, I don't mind that it is no longer covering the truck anymore but the way he spoke to me for no reason given make me very upset. I decided to go to the highland location after calling and get a very rude aditude from Kim the front desk advisor. I went inside and was met with a unbelievable amount of anger towards me. Clearly the other store called about me, but what I'm so confused is why they are so anger when I have been nothing but nice and understanding, of thire time and availability, even if I am an ex employee that again, left on good terms. Is treated this way. I extremely regret giving any of my money, and recommding other people I know to spend there money including my entire direct family. For a company o worked so hard for it was I can't believe the way they would treat not just a customer but a person in general like that and especially in front of waiting customers in both of there waiting rooms.Please don't ever go to the Highland goodyear or the Siegen goodyear they don't care about you just taking you money.
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August 2023 by Richard Abbondante
Very helpful staff. They were able to fix my truck and get me out just like they said.
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July 2023 by Molly Fabre
Terrible experience. Every time I go to this Goodyear, the older male technician talks down to me and makes negative remarks. He even complains about writing estimates. I hate being confrontational, but he made me so uncomfortable that I told the manager so she would know why I would no longer be a customer. She brushed it off.The worst part is the misleading recommendation for my car repair that now makes me question the integrity of Goodyear. I came in for a flat tire repair, and mentioned that my brake light came on during the short drive over. They told me I had my parking brake on, and this had destroyed my brakes. My brakes were just replaced by Goodyear not even a month ago. They quoted me an additional $700. My parking brake was on for a short duration, and additionally, my car drove with no resistance- which is why I didn't notice. Since picking my car up, a different mechanic confirmed my brakes are fine, and my car drives fine.I will not go to any Goodyear again based on their attitudes and service.
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July 2023 by David Mustain
Highly recommended. This place always shocks me (no pun). I wouldn’t expect a chain to deliver this level of care, kindness, & reasonable prices. Well done!
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July 2023 by Richard Foley
Horrible experience today at goodyear After having issues all morning with a tire I went online and found a reputable tire shop (Goodyear) and picked out some tires and scheduled a same day appointment to install them a couple hours later. I had the pleasure of being greeted by the manager who immediately began to scold me for scheduling and ordering online after I introduced myself and told him I was early for my appointment. Said I should call and not do anything online. Website doesn't have correct inventory.... his inventory is always right, nobody works on volkswagenthey have odd sizes and so on...I was trying to explain that I chose several tires that did not have an option to purchase and schedule same day for which would imply the website does correlate to his inventory however he interrupted me and began complaining and questioning my payment method (acima). As he stood behind the counter with the acima banner and information clearly visible for customers. "Another program we don't use, yours is like the 3rd application we have received since we started offering acima a year and a half ago, do you know this is a lease?, and negative comment after negative comment pausing only to answer the phone and complain about another custome who according to him calls everyday and was beyond rude to her during the call. Had the printout of the procedure and still couldn't complete the process. Then made another comment that they don't get alot of acima customers here in "THIS PART OF TOWN.. but they do over here like I was in the wrong place. Called someone else way more knowledgeable who quickly walked him through the rest of the process. (Wish he would have led with calling that guy since he obviously was clueless.) Kept on with the rude comments. By this time I've informed him I'm done and just want my keys so I can go. He continued to complete anything and everything other than printing my receipt and handing over my keys. Do yourself a favor and go somewhere else.
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June 2023 by Kelli Ogletree
Traveling back to Dallas and stopped here to have my tire fixed. Great service, highly recommend. Michael went above and beyond and worked quickly to get me back on the road. Great custard place next store to sit while you wait. Delicious and they even gave my pup a cone! ?
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May 2023 by Kyle O
Fantastic experience. Very professional and took care to not scratch my new rims. Very satisfied and highly recommend.
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April 2023 by Lynn Ross
Today was the first time that I visited this Goodyear location. I called ahead first. Kim answered the phone and was so friendly which made me feel better. I was on a deadline and they were able to take my car right away. This location was very clean with a nice set up. The store manager spoke to me about my car. He, too, was very friendly and professional.All of these folks did a really great job!I will certainly be back to this location.
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March 2023 by Kimberly Lagarde
Kim Ford is a top notch customer service representative. I highly recommend coming to Good Year on Highland. Store # 2725
