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October 2023 by Alex Osborne
Mark was highly professional, consistent and responsive throughout the entire home buying & loan process!His wealth of knowledge & experience are invaluable and I am so grateful for his help! Thank you, Mark!!
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October 2023 by Doyle Magee
Scarlet is and her team are rock stars ask for her if you want buying your first home or any home to be stress free open and clear communication and always delivered what was promised.she really took the loan stress out of the equation for me.
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August 2023 by Andrebuenogama
Mark West was extremely helpful during my home-buying process. He is extremely diligent in answering questions and is always willing to help! I sincerely appreciate doing business with them.
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July 2023 by Chris Hilton
Not trying to be biased but you will need to ask for Scarlet, she was the best and was a pleasure to work with. Very professional and takes her time with first time buyers.
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June 2023 by Yasmen Guidry
Lisa was Heaven sent for my family. She went above and beyond with helping me become a homeowner. I didn’t feel pressured instead she was encouraging and understanding. Her communication throughout the process was exceptional! None of my questions or concerns went unheard , she was sure to address them all. If you’re looking to buy a home please ask for Lisa Copper you won’t be disappointed!!! Thank you again Lisa.
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January 2023 by dnovak1973
We've worked with Mark West at Gulf Coast Bank for over a decade, and in 3 different states. We keep coming back because, out of all of the people we've worked with, he's been the most responsive and transparent. He's made himself available (at whatever hour) to answer questions or address issues, especially when those issues are difficult to navigate. Mark has literally helped us make our dreams come true!
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January 2023 by Peter Marquardt
****BEWARE THEY HAVE STICKY FINGERS WITH AUTO PAY EVEN AFTER PAYING OFF YOUR LOAN****Started doing business with KLC Financial (acquired by Gulf Coast in Aug 2022) in 2021. Made on time payments every single month through auto pay on three different loans for equipment. I decided to pay all three loans in full this month (December 2022). I contacted KLC on 12/8/22 for pay offs and to CEASE ALL AUTO PAYMENTS - it took one business day to receive and they were wrong. Had to send back and got the correct pay offs and they confirmed receipt of ceasing auto payments. Payoffs were good through 12/15/22 when I wired funds (plus $35 wire fee for EACH loan. I emailed them and their Contract Care department to advise of the wires on 12/15/22 and the next day they confirmed receipt and processing of the lien releases.To my surprise, KLC auto debited my account on 12/21/22 for one account, twice on 12/22/22 for the other two accounts (which then overdrew my account and charged three NSF fees). My bank called me on 12/23/22 to advise that I was overdrawn and needed to settle up the account asap! Obviously I immediately contacted KLC Financial, specifically Randy Petersen and another associate Josephine Henn (who provided me the payoffs and confirmation of stopping auto payments - she was out enjoying vacation while I've been doled a HUGE mess)! Randy asked for screenshots of the transactions which I provided and said they would "make it right" and continually advised me they were "working on it." I communicated back to my bank that KLC was unauthorized to take those funds as the three loans were satisfied on 12/15/22 in accordance with the pay off requests. I assured my bank that based on my conversations with KLC that my account would be credited to satisfy the deficit. To my dissatisfaction and horror after dealing with KLC while I was on vacation (this was Friday, 12/23/22) just before Christmas for about SEVEN hours, nothing was accomplished, no money was returned and I was left humiliated tarnished my reputation at the bank I had belonged to since 2008. I was assured KLC was working on it but to no avail nothing was done. I asked the matter to be escalated and Randy's boss (Jesse) contacted as well while he was on vacation to deliver the disgraceful news that they were unable to get a wire or ACH to me that day (Friday - obviously...it was 2 hours beyond bank hours) but Jesse Sorenson assured me that unfortunately they could not to anything on Monday (Christmas observance) but Tuesday the funds would be returned. Great! The obvious situation I wanted to avoid and NOT experience by emailing and asking for auto payments to cease and providing a payoff and in good faith paid three loans totaling approx $150,000 in full all to increase the stress and anxiety of a Christmas season on the phone, emailing and texting and taking away my time from my family as we were traveling on vacation!So today is Tuesday, 12/27/22. Expecting to hear some great news from KLC but nothing so I reached out to them after seeing and confirming still nothing processed to my bank to satisfy the deficiency. My reputation done for at my bank they wanted confirmation of the funds since I failed to deliver on that prior Friday (based on the info I received from KLC "working on it").I reached out to Randy Petersen et al at KLC and to unbelievably, I was advised they needed a transaction history report from my bank and that all those seven hours on Friday previous, I had wasted (mind you on vacation and traveling)! They had tested my patience to the upmost threshold and I asked for upper management to contact me immediately by phone again as I was not putting up with any more circus games nor about to put up with another seven hours of playing ping pong back and forth! Of course no one in upper management is available but I get the accounting person Nicole who calls to talk to me about these additional documents they "needed." In my best composure, I nicely explained the circus games I've played to this point
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September 2022 by David Graham
Mark was incredibly transparent, compassionate, understanding, and motivated. I could not have asked for a better customer experience. He went above and beyond to get me the best price.
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August 2022 by Deja Lewis
Lisa was awesome! Communication was awesome and she made sure to keep us in the loop with everything with our loan even if it was the smallest thing. 10/10 recommend!
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May 2022 by Yo Haute Boss
I'm super happy Mark was super patient, caring, very generous, amazing professionalism and fought so hard to make sure I got cleared to close! I would refer the world ??
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March 2022 by Deja Brooks
Lisa was awesome! Communication was awesome and she made sure to keep us in the loop with everything with our loan even if it was the smallest thing. 10/10 recommend!
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August 2021 by Jr Gahoy
Ms. Lisa has been a great help to us. She was always there to guide and communicate with us throughout the process. We had hiccups along the way but she was always there to help us. We worked on too many unknowns but we never had a problem asking her even at the wee hours of the night. Thank you so much Ms. Lisa. Charry and Jarwin
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July 2021 by Layne Taylor
Excellent service! Made the process of buying a home smooth and doable!
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June 2021 by Wally Washington
The best place to go to get a Mortgage or Construction loan they treat you like family and make sure it's the right Decision for you on what type of loan.
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May 2021 by Carlisa Watkins
I was very fortunate to work with Lisa Cooper for buying my first home. Her communication skills are excellent, she answered every question I had, and she was extremely patient and professional throughout the entire process. She is extremely pleasant to work with. If you're going with Gulf Coast as your lender I highly recommend Lisa Cooper.
