Hertz Car Rental - Baton Rouge Ryan Airport
Car RentalHours:
9291 General Chennault Dr, Baton Rouge LA 70807 Hours
About Hertz Car Rental - Baton Rouge Ryan Airport
Hertz Car Rental at Baton Rouge Metropolitan Airport (BTR) receives mixed reviews highlighting significant inconsistencies in service. Several customers report horrible experiences, including very long wait times due to only one employee working the counter, a situation described as ridiculous. Some renters encountered serious vehicle maintenance issues, including cars with dashboard warnings indicating no oil, leading to safety concerns and breakdowns. Customer service is polarized; while some clerks are reported as unhelpful, other employees are consistently praised. Specific staff members are noted for being awesome, cordial, pleasant, friendly, approachable, and helpful, going above and beyond to assist customers, personally guide them, and quickly exchange defective vehicles despite being understaffed. The overall sentiment suggests the franchise owner may be doing the bare minimum, leading to operational challenges. However, when positive, the service is excellent, and rental prices can be cheaper than other agencies, with vehicles described as pretty much brand new. The location offers a wide variety of rental vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks.
Most Recent Reviews
August 2025
Very helpful, kind, thoughtful, I was in and out within seconds. They also help me when I went back the next day with questions and each one was answered and helpful to my rental. Will be booking with them again soon
August 2025
Smooth transition from flight mode to existence and transportation on the ground. The car performs well.
August 2025
They stick me with fake fees, a dishonest business. Avoid at all costs!
More Comments(134)
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