-
December 2023 by Zepherine Miller
Pros: Bed was comfortable, Lobby area was clean, great lounging spots in the lobby and outdoors.Cons: Customer service was not up to par. Day Hosts were rude ( I was polite), greeted with a frown, no hello back, very short and unpleasant. Checkout was better.If you want a good breakfast outside of cereal, you will have to pay 12.95 for it.Hot weather took 20-30 minutes to heat up (bath time 1:00 AM), second day same thing in the AM and PM.Refrigerator in room did not work. Was told that it was the best they could do. They came and changed out the fridge after, I mentioned doing a review.Rooms: Beds are comfy, no bed overhead light(only lamps), two small trash cans (one next to beds and bathroom. Shower looks like it needed a good scrub down.
-
November 2023 by CooleyKid
Cons: Although the bedding was decent the mattress itself was hard as a ROCK. Had to get a ton of pillows to lay on. Floor would have been softer. Room had a humidity issue. It was so bad that our clothes and bedding were damp and the window was dripping with condensation. The carpet was so filthy that our feet and socks were turning black so we had to wear shoes straight out of the shower.Pros: Right by the airport, very quiet, lots of food in lobby, rooms are quite large for a single bed room, staff was so kind and caring, big shower with decent shampoo etc full sized bottles. For the price and last minute booking I was actually very impressed.
-
November 2023 by Spencer Stutzman
Rooms are nice and spacious. That's pretty much the only good thing. Wifi didn't work, hallways are very worn down and look trashy. Gym has very minimal equipment. But what really made my stay bad is there was no hot water in my room.
-
November 2023 by Steve Small
These guys are great. The hotel was clean. All of the staff were friendly to me.For me, the location was perfect for the work that I was doing.And the food was much better than you would expect from a hotel.I'll be back.Food & drinks: As I stated earlier, the food here was above average for a hotel. It's easy to see that they care about what they serve to the guest.
-
November 2023 by Scott Reintgen
Unfortunately, this is a hotel that's willing to sell beyond the rooms that they have--and when they overbook and you have no room?! No mercy. No compensation. Just a see ya' later and good luck with your stay somewhere else. Wouldn't suggest anyone to stay here if they're coming in for a late check-in. The front desk person told me they'd overbooked by 7 rooms--which mean I was one of 7 other people that night who had the pleasure of scrambling to book a second hotel around 11pm. And again, it would have been one thing if they'd offered to comp the room at another place or even if they'd shown a shred of mercy. But nah. There was nothing. Just blaming third party vendors (which they gladly accept reservations from) and saying it's not their fault. Totally get when people make mistakes, but I never understand when the people who make the mistake lack compassion. Don't stay here unless you're getting in early.
-
September 2023 by LaTonya Ranel-Williams
Booked for Friday through Monday Labor Day. Left to visit family Saturday passed the cleaning staff on the hall on our way out. Came back that night after 10 pm to find our room had not been cleaned. We Called the front desk of course no one could clean the room. They offered to give us a new room. We declined it was too late yo pack up and change rooms. The next day Sunday we left and once again passed the cleaning staff on our hall. We stopped at the front desk to make sure our room would be cleaned. Came back later our room was not cleaned and no fresh towels were left. We will NEVER stay at this hotel again. Having fresh towels and a clean room each day should be the minimum expectation at every hotel.
-
September 2023 by Tasha H
I was thoroughly and pleasantly pleased with this location. Our room was emculante and the property was clean but needs minor repairs. I was locked out of the back door that leads to the pool and the pool floor needs repainting too . Other than those small things we had a great time especially our kids who are two and nine months.
-
September 2023 by Melete Terry
The only issue I had was the door lock didn’t work. Once I alerted the staff, they took immediate action into getting me moved to a different room.. The staff was very hospitable!! The breakfast was amazing!!!
-
September 2023 by Day Gillard
I loved the location of this hotel, close to the interstate and close to the airport. Food choices near by suffice for late night snacks.The day I went, the AC was out in the lobby. The check in receptionist cared more about charging me than ensuring my stay would be pleasant.I had to prompt the interaction when I walked up to the desk…. (That’s great customer service right?) well anyways, the rooms have nothing to do with the front desk staff, so the reviews are different.The rooms were spacious, cool and privateStaff ought to work on greeting guests and accommodation.The laundry/ housekeeping staff was awesome.
-
August 2023 by Shelby
An ok stay for one night. I really wouldn't want to stay for a long stay. The rooms were not bad, clean overall but old. Had water stains on ceiling, some stains on the wall that looked like they could have been cleaned off. The sheets were clean. Pillows were so flat that even with two stacked on top of each other, it was like sleeping without a pillow. The mattress is very old and hard. The shower was somewhat dirty with what looked like dark mold or mildew along the bottom. The rest of the bathroom was very clean however.Be aware that you have to pay for breakfast. It was really good and the staff were very kind and helpful. Traditional southern type foods (grits, biscuits and gravy, bacon, sausage, eggs) but also had fruit, yogurt, cereal, bagels etc. Was about $13 per person and is unlimited buffet style.
-
August 2023 by m montgomery
Our coffee machine didn’t work. Our phone didn’t work. There wasn’t any hand soap in our bathroom. The room was clean enough, and the staff allowed us to do a complimentary late check out. The room came with a mini fridge and microwave. It was pretty humid when we first arrived but we were able to adjust the A/C unit for the duration of our stay. We were excited to get into the pool but it was closed for minor construction throughout our stay.
-
August 2023 by Meisha Thompson
During my stay in room from 7/16/23 to 7/17/23. I noticed that the comforter provided on the bed was unclean and visibly dirty. As a guest, cleanliness and hygiene are of utmost importance to me, and I was disappointed to find such a lapse in the otherwise pleasant ambiance of your hotel.I understand that occasional oversights can happen, and I am commenting to draw your attention to the matter so that appropriate measures can be taken to address it. It is crucial for the reputation and success of your hotel to maintain consistent cleanliness standards throughout all guest rooms.What really got me when I went to front desk and was provided another dirty comforter. So, I told the young lady to just keep it and I slept with no comforter only with a clean sheet that she provided. No kind of empathy was shown nothing to rectify the issue.Rooms: Love the overall appearance!
-
August 2023 by Michelle V
One of the worst Hilton garden inns I have stayed in. I wasn’t there for the drinks or the breakfast. I was there for a decent night’s sleep in a clean and functioning room.The hotel is poorly maintained, old and abused rooms (I moved rooms twice!). You can tell the hotel is in dire need of an overhaul with scuff/dirt marks on all the walls, doors, bathroom tubs, sinks, toilets. The rooms smell like a boys locker room and a/c units don’t work in this heat. Had to run the fan nonstop to circulate air in the room but it never cooled. This hotel is like a motel 6, Roadway Inn. Yikes!Noteworthy details: Don’t stay at this hotel. Old and run-down.
-
July 2023 by G B.
I am a DIAMOND member of Hilton. Which means I spend a lot of nights at Hampton, Hilton Garden, Double Tree, Embassy Suites, etc. I checked in through Concur at 4:15PM on Tuesday July 25, 2023, at the Hilton Garden in Baton Rouge, LA. I called the hotel to confirm the check in right after I booked the room. The representative from the hotel confirmed she could see my reservation and commented on my last name. I arrived at 8:50PM that evening. As I am getting my suitcase and my belongings that I would need for a stay, I received a call from the Hilton Garden (8:50PM). I did not see the call because I was geting things out of my car to take to the hotel. I walked in around 9:00PM. The attendant was not at the counter. I waited another 10 minutes. The attendant finally walked up to the counter. The phone began to ring at the desk. I provided my name. The attendant grabbed the phone and said he just left me a message. I was confused. I looked at my phone. The call was at 8:50PM. They were overbooked and it was 9:10PM and I had no room even after I checked earlier. No apologize from the so-called manager, no assistance to locate anther hotel, just goodbye to me. Hilton has gone down on service; you no longer get what you pay for. Over the last 5 years the service has got worse and worse. I have dealt with roaches in my rooms, TV not working, rude employees and invoices issues, etc. Hilton wants to be the choice you choose when looking for a hotel. However, you have no benefits staying at a HILTON or being a DIAMOND member. There is no cost to provide good service and good communication. Hilton does not return the calls to hear ALL the complaints. Hilton wants your business but clueless to how to keep your business. I advise anyone looking to stay at a HILTON to review all reviews before you make reservations.
-
July 2023 by Quintrette Demery
The hotel was very clean. The hotel staff was very welcoming and helpful. The only issue I had was the breakfast wasn’t free. It’s 12.95 per person. When I booked the hotel it didn’t list that breakfast wasn’t free so I think that would be good to add to their website. But there is a Ihop located 3 minutes from the hotel. Overall I would definitely stay again.
