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February 2024 by Jennifer Lee
On November 13, 2023, we paid $40 to have someone come out and measure our front door to start the process of replacement. We went into the store on December 2 and paid for the doors. We spent almost 2 hours with the CSR and assumed everything was correct. We were assured that within a couple of days we would receive a call because the doors were in the store. ON December 4 we received a call that the measurements of the door were overlooked, and the CSR ordered the wrong doors. We had to come back into the store for another couple hours and order new doors. Not only did we have to full return of the incorrect doors we were now faced with ordering door over $1000 more because of the customization that was needed. Had we been told this in the beginning obviously it would not have been such a shock. There was no choice but to move forward because the supplies were already purchased, and money was already spent. We explained over frustration to the dept manager who assured us a discount would be applied. We received a call a couple days later to say the most that could be done was $100. Now keep in mind we are now almost a month from the original date, obviously this was unacceptable, and the date given to now wait for the doors to come in was mid-January. We filed a complaint and received an additional discount, however our military discount that was on the original order was now suddenly unable to be applied. We received a call at the end of December to say our doors were in and the installer would be reaching out to us. Well, we found it strange and of course the next day received another call to say never mind that was incorrect. We called the store to check on the doors on the day after the expected date of the main door delivery, they said there was a delay, and we are now pushed a week back. At this point we are in the week of January 15 so now two months passed the original contact date. The door finally arrived, and the installation was complete January 31. My husband reached out to Yolanda who was our point of contact on January 29 and explained the frustration of this entire process being close to 3 months. Her response was simple, it was not our fault it was the manufacturer and you have already received a discount so you will not get another or a refund. My husband responded by saying we are not looking for anything we simply are making Home Depot aware of the problem. This has simply left a terrible taste in our mouths and will never use Home Depot for any other projects we have in the home, nor will we recommend them. The attitude and irritation in her voice were completely unnecessary because I am sure if it were her house, she would have had the same argument so to be rude was completely unnecessary. This process was supposed to be a simple door project of the main door and storm door, simple was no where near what this was.WE DO NOT RECOMMEND HOME DEPOT FOR INSTALLATION SERVICES!!!
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January 2024 by Wayne Daigle
Good service at this location.
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January 2024 by Liz C
Came in to rent a carpet machine. The ladies were so cheerful and seemed happy to see me! As I left with it through the self-checkout another employee wished me a good day. When I returned it later, the young man that checked it in was very cheerful and kind. I don't shop here often, but that is going to change after today's experience.
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January 2024 by Kevin Layman
Had a door knob for a bathroom.
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January 2024 by jim beaux
It's a great place for all your home and garden needs for PRO's and DIY'ers. I am there a lot...
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January 2024 by Cody Runnels
The depot always has what we need
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January 2024 by taylor
i went in to buy one singular plant, the lady greeted me and when i went to check out she locked the gate and told me i would have to walk all the around. i specifically parked at the nursery because i am 9 months pregnant and it would be a quick transaction, i knew exactly what i wanted. the lady proceeds to tell me i would have been better off using self checkout inside while my card is in the reader…? she could have unlocked the gate so i could easily carry my plant to my car RIGHT outside while holding it pregnant. it was 4:20 pm what was the rush in locking the gate while knowing someone was grabbing a plant? ridiculous and highly aggravated.
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January 2024 by Ariel Kelly
Absolutely terrible customer service! You all need to upgrade to tap its 2023!! The workers are old and grouchy! I would have gotten her name that’s if she didn’t walk off and leave me at the register. So then I turn to the lady everyone was calling Ms Lisa! Short with short hair! Why do you all have self checkout with old women bagging for you?! They are too slow! This is a sad establishment and I’ll never be back!
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January 2024 by Robbie Saia
Found my clothes line thereBeen looking since my got smash by a tree.
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December 2023 by Collin Webster
Will in tool rental gave me the customer experience version of putting on a wet sock. Grade A a*****e.
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November 2023 by Costel Talanca
This self checkout with a line of people trying to use one or two stations is dumb beyond belief. Hopefully someone in Corporate will wake up and get rid of this stupidity.
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November 2023 by Matt Galey
Best service I've ever had at H.D. The lady on the floor was awesome and the Manager, James, was incredible! Both were extremely helpful and helped me with my Christmas tree purchase! I was very impressed!
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November 2023 by Dominique Chisolm
The absolutely LOVELY miss Anika is heaven sent. I am an independent contractor and I go to tons of Home Depots for delivery, but THIS experience by far was the best. Normally I have to cancel loads or wait an eternity when my order isn’t ready. In this case Anika was EXTREMELY helpful and even with a line out the door, I was in and out in around 15-20 minutes. Can someone say promotion?!!! Send her to the highland location to fix their mess
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November 2023 by Edward Tafoya
I didn't give them the 5 star rating that showed up on Google. Apparently they have the means of getting into your account and giving themselves a great rating.
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November 2023 by Mantrix Henriquez (mantrix1)
Great selection of products
