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March 2024 by Dakota McNaylor
My husband has used H&R Block for years. He and I have been going the last three years, since we've been married. We're not going back again after this experience.I had scheduled an appointment with Patricia Sexton Malbrue, and I was optimistic about the appointment. But she pressured us into consenting for certain items that we were not comfortable with. It really frustrates me that we had to consent to our tax information being used for their different products, even though we opted not to use them. Just so we could go to the next screen to finish filing our taxes.At the end, we waited for her to give us the option to pay the fee to have our H&R Block service fee taken out of our returns, which we have done in the past, but she never gave us the option. When we went to leave, she said that we still needed to check out. When we asked her about the fee and having it taken out of our returns, she laughed at us and said "You don't want to do that!" Yes, we did. So from my understanding, she selected a response on our behalf WITHOUT asking us what we wanted. YIKES. Never coming back again.
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March 2024 by John Ford
Ms. Grover at this location has been doing my taxes for about 5 years now. She's fantastic and extremely thorough. Definitely worth the cost!
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February 2023 by Will Michelli
Ms. Trina Armstrong and H&R Block are your go to for your Tax need!!! Great service and knowledgeable when it comes to preparing taxes for Federal & State requirements!!!
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February 2023 by Cash Money Trail
Trina Armstrong was amazing and the best possible person you can have.
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November 2022 by a Ba
I didn't feel that the specialist listened to what I said, she was combative and rude, she offered a discount but never did one after I explained things and my refund was very confusing and she just got frustrated when I asked other questions
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October 2022 by april ahmad
I didn't feel that the specialist listened to what I said, she was combative and rude, she offered a discount but never did one after I explained things and my refund was very confusing and she just got frustrated when I asked other questions
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October 2022 by Ashley Churbock
Michelle was very helpful and quick with our taxes and the process was simple
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July 2022 by David Kinchen
Mrs. Armstrong was very nice and understand with us. Its was our kids nap time and we're trying to send all our documents to her.
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May 2022 by Carlos Mendoza
I don't know why Google doesn't allow us to give business a negative star, as HR Block Siegen Lane will truly deserve it.I had the terrible idea to hire this office to do my taxes with an extension, and to my surprise, the "professional" from HR Block opened in front of me a GOOGLE WEB PAGE TO LEARN HOW TO DO AN EXTENSION!!!! I was shocked when I witnessed it.Needless to say that this person caused a mess with my taxes (she estimated that I'd received a tax return, when I actually had to pay taxes - the worst part here is that she told me "don't worry! you don't need to pay any taxes" when I brought to her attention that she wrongly calculated my taxes), and I had to hire a different company that ended up doing what I requested in no time.PLEASE, DO NOT RISK YOURSELF TO BE IN TROUBLE WITH THE IRS OR LOUISIANA TAX REVENUE THANKS TO THE NON-PROFFESIONAL PEOPLE THAT WORK IN THIS OFFICE.
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May 2022 by Meredith Portwood
If I could give this place zero stars, I would. I have never met such an inept group of people. I don't believe these people have a clue of what they're doing and I will never trust them with my taxes again.
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March 2022 by Danilo Rodriguez
I give you five start for the good customer service in Mansfield, Ma, branch. But I cannot said the same to the Baton Rouge, Louisiana branches. That's why I filling my taxes with another company this year.
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February 2022 by Karmalita Holmes
Ms Debra is a very sweet person I have been going to her for 4years an will continue. Thank you
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February 2022 by Yolanda Johnson
She was very helpful, very patient with me, and just overall professional.
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May 2021 by Tanner Karns
My tax professional, Adrian Curry, was great. He took the time to explain everything and gave good tips for the future.
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May 2021 by Johnnie Kaye Channell
The reason I gave the score is because I love the fast & friendly service that is always given!
