About First Horizon Bank - Baton Rouge, LA - Essen Ln
First Horizon Bank, particularly the Essen Lane branch in Baton Rouge, LA, has made a positive impression on several customers. Many have been drawn to the bank due to attractive sign-up bonuses and found the branch environment to be welcoming and classy, featuring a spacious and sunny interior. The staff, especially employees like Brooke Burke, have received high praise for their professionalism, attentiveness, and personalized service. Customers appreciated the friendly interactions and the ease of communication, with some noting that they enjoyed the thoughtful gestures, such as receiving branded merchandise. The bank's loan officers, like Duke Laville, are recognized for their quick responses and competitive rates, making them a preferred choice for home purchases. Overall, customers have expressed satisfaction with the effective communication and prompt service, with some sharing positive experiences even amid initial challenges related to account transitions from Iberia Bank. Issues that arose were handled efficiently by local staff, leading to a shift in customer perceptions and higher ratings. Despite some early difficulties, many customers have found First Horizon Bank to be a solid option for banking needs, emphasizing the positive experiences and dedicated service from the team at the Essen Lane branch.
Ms. Emily and Ms Kirian were the absolute best! Fast and took care of all my needs at once. Thanks so much for such wonderful hospitality!
May 2026
Been a member for years. Awesome Banking experiences with my personal and business accounts.
May 2024
I would highly recommend First Horizon Bank and the loan officer Duke Laville to anybody looking to purchase a home. They are quick to answer questions, quick to process documents, and provide the best competitive rates at the market has. They are the best of the best in the industry!
