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March 2025 by Judy Reyes
I live in EAST BATON PARISH. I got a loan approved by the LOAN department, over the phone after emailing and providing document, which is normal Then the hell started. I had to set up a savings account of at least $10. Advised could do that online. Online was impossible because I did not meet their criteria for an account. Told i have to go into a location to set up the SAVINGS ACCOUNT”. I drove 70 miles to Metairie office on Veterans. I was told “i’m sorry, You drove all that way” “There is nothing we can do, you cannot make a loan that was approved by the loan department because you don’t qualify for a savings account with at least $10. You don’t work at any of our approved business, hospitals, schools , or parishes”. “BYE BYE”
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December 2024 by Rachel Thomas
This is the worst location ever please please do not bank with them they are so slow and they be closed and not supposed to this the second time they did i cant get my news years eve money to buy food cuz they cloed was supposed to be open I called the big branch at the headquarters and they don't understand why they're closed today and it have in they system they supposed to be open till 2 But I made a report and they had wrote them up, but they needed to do better.Maybe some people can't afford to go away to Denham springs when they shouldn't have to and That bank wasnt even supposed to be closed roday and it's the second time they took it upon themselves and they're not supposed to I hate this bank and everyone I talked say the samething and switched banks and it's just this location I have problems with and so do everyone else sad 😔
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December 2023 by Tricia Lemoine
Great member service, checking account earns 3%, awesome mobile app, staff is always friendly and helpful, great products and services
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October 2022 by Keith Morgan
The worst service I have ever experienced with paying a car loan. I'm trying to give JFCU money and no one will process my payment. Ridiculous and very frustrating. JFCU will mess up my credit if I don't get it done, somehow. Get it together.
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July 2022 by Denise Alexander
If you are thinking of getting a mortgage with them, please DO NOT. I was dealing with Richard Recile at the Metairie Branch, who was rude from the very first conversation we had. I had multiple questions about the process before submitting my app and he told me that he have a problem if he has to keep repeating himself. These weren't repetitive questions, so I was confused. I had a construction loan with another credit union for a home I was building & wanted to get more information on the process for permanent financing. He was so ugly to me every time I called. There is a branch located in the building I work in. I am familiar with the manger because I have worked here nearly 20 years. I went down to talk to about Mr. Recile's behavior & she was in awe. I wanted to work with someone else, but was told he was the only loan officer at the time & the mortgage branch in our building had closed & I had to go to the Metairie Branch for mortgages. At this time the rates were rising & JFFCU was offering a 3.125 interest rate. I called him back again and asked for details and he said that the rate would be good for 120 days. This was very good at the time, so I decided to submit my application. After being approved & the rate lock docs were sent, I noticed the date did not reflect the 120 days. So, I called him. He stated that they typically don't put the 120 days on the document, but if an extension was needed, one could be granted (LESSON LEARNED for being so trusting, especially of someone that had been so unpleasant). I was in the process of building a home when material shortages were common & laborers were scarce. It literally took me 3 months to get windows & doors. This is why I was concerned about the time granted. Things happen... and things did happen. After I thought I had everything wrapped up, I applied for my occupancy permit. After the parish inspection, it was granted and emailed to me. A couple of days after I received the occupancy permit, my husband and I went to the house and discovered a foul smell and contacted the parish. After getting the plumber back out the following week, it was discovered that the plumbing for the sewer clean out wasn't tied into the public sewer line and was missed by the parish inspector. We should have not received the permit & needed to get the sewer tied into the main sewer line. We had to wait for the plumber, as he had other jobs. With Memorial Day coming that Monday, we could not get it fixed until the next week. I contacted Mr. Recile & explained these issues to him. The week of June 6th I called Mr. Recile & I asked him about the appraisal & closing processes. He said it was about a 3 week process. I said that my rate lock would expire on 06/23/2022. He said no it had already expired in May and I told him it had not. He verified that it had not expired and told me that if I needed an extension I would be granted one but I wouldn't need the 120 days, maybe a week or two. Well, just know that he did not honor the 120 days originally guaranteed. I spoke with him on the 16th of June. He told me to submit my docs. I did so. He responded & thanked me, asked who would be the contact for the appraisal & verified my title company. Well, the following Tuesday, he sent me an email informing me that the rate would be 5.125%. I called & asked why the rate wasn't honored, he blamed it on his superiors. None of them would even take my calls. He blatantly lied to his superiors & me. After all I had dealt with from him, I started recording our calls. The phone recordings that I plan to release on every media outlet possible exposes of all his lies & how he promised to reach out to his friends in lending because he felt like what happened to me was his fault & he needed to do something, he didn't do it on purpose, he should have made his superiors put it in writing, he's going to repent, .. blah, blah, blah! JFFCU doesn't know who he is, but recordings don't lie. Than
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May 2021 by Ericka Desjardine
Mrs Nancy Manix is always so very kind and I bugHer every month to pay on my account when I can’t get through on the phone I’m so glad she is there with outWe would be lost! Thanks to her for always taking care of us that’s why we stay with Jefferson financial..
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April 2021 by Taylor R
The worst credit union for sure. Horrible practices! They should definitely be investigated.
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March 2021 by Danielle R
The worst credit union for sure. Horrible practices! They should definitely be investigated.
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June 2020 by Observer 2016
I called the bank for the new debit card. The employee took my name and verified who I was and told he he would place one for me in the mail.Thank you, JFCU.
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March 2020 by M. Reveiz
This place has by far the worse customer service I’ve ever seen. I’m surprised this branch isn’t close yet. I will file a complaint with the BBB and the Attorney General Office. The way this people handle your money is very questionable.
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March 2020 by Mary Salonia
voglio sapere come funziona e pervh se io cerco un prestito dev priam mettere 80 eruo
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October 2019 by M Rogers
My daughter spoke with Terrall who works in Collections. This man is so rude omg.I literally heard him screaming at her through the phone. Horrible phone etiquette. He literally screamed on the phone with her, threatened her with what he was going to do. I advised her to make a complaint. This is very sad.
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October 2019 by Jordyn Cohn
AWFUL AWFUL AWFUL customer service.
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July 2019 by Clarissa Hebert
Customer Service is horrible
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February 2019 by Jessica T. Matthews
Oh my F%*#!!!! GOD... The call center ABSOLUTELY SUCKS & are not trained at all. You have me on hold over 23 mins just to tell me that you cannot cancel an online transfer that was made. Why are they even called member service representatives or online banking service representatives if it takes that long just to refer me to the transfer policy. JFCU constantly updates their online banking systems, but basically JACKS it up & makes it worse if anything. I've been using online banking for years!!!! There was once an option to cancel a pending transfer on your own. This option is no longer available. On top of that, you can forget trying to get a hold of someone at the local branch. There are no listed email addressed or telephone numbers online. And DON'T DARE ask a call center representative!!!! Only way to fix this is pray that you get the opportunity to drive to the local branch. So convenient right???!!!!!
