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April 2023 by CHERYL DECOTEAU
Trying to reach someone on the phone for anything is a ridiculous fiasco!! This is every time I have tried to reach you. I have made complaints to the main branch about this in February 2023 when I went in person to deal with what I was trying to find out about. I then had to go to the Florida Blvd. branch because the main branch could not help me due to broken down debit machine card replacement. Totally unacceptable phone services for me all around!!
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March 2023 by Crystal London
I truly hate dealing with this bank change a fee for everything,I ask to close account they refuse, saying I had to pay first ,how I suppose to pay down when y’all still let items come through if I say it’s not mine. It’s a third party transaction.
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March 2023 by De H.
Very unprofessional, terrible customer service. I never recommend them.
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December 2022 by Will Ottoman
Terrible customer service, makes banking with them very difficult
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September 2022 by Joey Galloway
This started to be a 1 star review. But a wonderful lady by the name of Hayley contacted me personally and literally righted all of the wrongs that occurred. Thank you. I can't thank you enough. THIS BANK NEEDS MORE EMPLOYEES LIKE HAYLEY FOR SURE
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May 2022 by Beautiful Flower
AA representatives that I came across had very nasty attitudes. One talked down to me and I was done… I closed my accounts and moved elsewhere
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March 2022 by millionaire's dream
It seems to always be a issue with lacap for some reason. Even if you ask for your cash days in advanced they still hassle you. I'm thinking about closing my accounts and moving on.
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September 2021 by Ace Winters
They absolutely refuse to answer the phone. I need to cash a check outside of Louisiana so I can't just walk into one of their physical locations. Seriously terrible customer service.
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June 2021 by my life as Lin
I just opened my account on May 11th and I'm thinking of closing it because the customer service representatives have been very short and rude so far..... I will find another credit union
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August 2020 by Felicia For Real
Best Credit Union I've been with!
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July 2020 by Karen Chandler
The best financial institution to have an account! I have been here several years and love it! The employees are always friendly!
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July 2020 by Gerald Gintz
They make doing banking convenient and easy. They have been there for me and my family over the years.
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July 2020 by Rachel Honeycutt
I love, love, love my La Cap family!!! They are simply the best!!!
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July 2020 by Wendy McCauley
I love La Capitol FCU, they offer the best rates and service in Louisiana. The staff is very friendly and knowledgeable, and they always look out for their member's like family!!
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December 2019 by Kimberly Klug
The customer service is so wonderful and cannot be compared to any other bank or credit union I have banked with or visited. The checking accounts are amazing!
