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January 2024 by M C
Horrible customer service, came in to trade a $4000 mattress that I am unhappy with and was told about all the hidden fees that were never communicated during the sales process while being treated like a criminal the whole time. Turns out it's going to cost you $500 (in addition to the $4000 already spent) to exchange a mattress that causes you pain. The worst customer service experience I've ever had at a retail store. Zero effort by the staff at this location of standing by a product, honoring the original sales promise,or correcting the situation. Will never do business with mattress firm again as a result of this experience.
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January 2024 by Kaylashes
Soon as we walked in the door DeEssence greeted us and was very helpful with finding the perfect mattress for us. I highly recommend going when she’s there she was very attentive and had the answers to all the questions we asked. Thanks again DeEssence u the best!!!
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January 2024 by erik chambers
Phenomenal Service!Ariel's expertise and friendly demeanor made the mattress shopping experience a breeze. She patiently answered all my questions, guiding me to the perfect mattress for my needs. They even have a cool tool to help you discover what mattress suits you. Ariel's professionalism and commitment to customer satisfaction were truly commendable. If you're in search of a great mattress and excellent service, I highly recommend reaching out to Ariel at Mattress Firm.
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December 2023 by John Thibodeaux
Derrick Williams went the extra mile to help us purchase a new bed. He was very knowledgeable and not the least bit pushy. He’s a valuable asset to your business! Please tell him we said so.
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December 2023 by Paul Connelly
Ray and the rest of the crew were very pleasant. The mattress we had previously decided to buy was available and we were able to get it today.
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November 2023 by Jennifer Barnes
Jay did an awesome job helping me choose the perfect mattress for myself.
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November 2023 by Roz Lewis
Our salesperson Krystie was so thorough! She really knew what she was talking about. Helped us in every way possible! Very good experience and second time buying a mattress from this location.
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October 2023 by Terrance McKnight
The service was excellent. The salesperson (Mr Williams) authentic, knowledgeable and kind. No regrets.
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September 2023 by Billie Brown
Mattress Firm is fortunate to have Derrick. I had a bad experience with Ray at the Airline Highway store. Derrick at the Siegen Lane store went out of his way to make everything right for me.
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September 2023 by Deanna Smith
The sales manager was very patient and thoughtful. Great experience! Can’t wait to get my home delivery!
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September 2023 by Michelle
Super helpful staff. Mattress was at a great price. Very pleasant experience. Will go back to them when we are in the market for another mattress.
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August 2023 by GARY DUPUY
We went to Mattress Firm to shop for an adjustable bed. When we entered the store, we were greeted by Jay. We advised him of what we were looking for and he began to show us there products, he was very friendly and knowledgeable. During the presentation of the adjustable beds we discussed and decided on a purchase. Jay worked with us on the pricing of the complete purchase and it was completed. We were very pleased with the amount and the service that we experienced with Jay and the company. I would advise anyone looking for an adjustable bed to go by Mattress Firm and speak with Jay the sales manager for a purchase, which is located on Siegen Lane in Baton Rouge, LA. We give it a Five Star A+ experience!
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August 2023 by Carolyn Cicero
We came in only to look at mattresses. Ray was the perfect sales person. He listened to our needs and helped us find the exact mattress. We made a purchase. The store is well set up to showcase choices and easy to test which mattress suits our choice. This was a calm and non stressful experience. We are happily awaiting the arrival of our new mattress. Thank you.
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July 2023 by tomoe19901230
I was gonna get a mattress through online, but I eventually went to a shop. I had a great experience deciding a mattress in Mattress Firm!!
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June 2023 by Stephanie Ryan Malin
The only place we’ll ever shop for a mattress! We just bought our second mattress from Mattress Firm. The experience couldn’t have been easier. Derrick was so helpful, knew EXACTLY what to suggest and he made our shopping trip a breeze. He also helped us find some nice cooling sheets and pillows. There was no pressure and he was very knowledgeable and friendly! Plus, we got a great deal. Our first time purchasing a mattress here was just as fantastic. This should be your first stop if you’re looking for a great mattress and an easy experience.
