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December 2023 by Anne Power Donnarumma
I was always a loyal Militello's customer and I was hoping they wouldn't change after changing hands, but I've been very disappointed the last couple of times I've been there. In the spring I took a pair of good quality leather boots for repair. They needed to be resoled. First, they said it would take well over a week to repair them and they gave me a pickup date. I returned on that date and they hadn't even started on them. They finally finished them and I put the boots away in my closet since it was past the end of the cool weather.Once it started getting cool again in the fall, I took them out and wore them only a few times before one of the soles started coming loose. Apparently, they hadn't sewn the sole on, they had just glued it on and the glue wasn't holding. I took them back and instead of apologizing for a repair that hadn't held, they started blaming it on the unusually hot summer we've had. I explained to them that my house never gets above 76º inside, but she said it didn't matter, it was the heat. I understand that mistakes happen, but own up to them instead of coming up with ridiculous excuses.Even though the official name of the business has changed, they still have the Militello's name above the entrance and I think that's a shame. They're not up to the Militello standards. I think I'll be looking around to see if there's anywhere else I can take my boots and shoes in the future.
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June 2023 by Erica T.
Took a pair of heels here to have the tip of the heel replaced. The lady gave me options and suggested i put a different type of tip (plastic vs rubber). The tips were changed out within 15min and i was able to get my shoes back same day. Now I can finally put my shoes back to use. Will definitely return.
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May 2023 by Wanda P.
The owner(woman) I came with my shoes to be repaired explaining I needed them for this weekend. She promised they would be ready today. I was in good timing for them to be ready, went to go and get them at the time she said they will be. First they couldn't be found and when she did find them, with no apologetic voice" slapped them on the counter they are not ready". I reminded her what she previously told me she stated we have a lot of shoes here. I was stunned. I told her I needed a refund all she said was "ok". I told her if you knew they weren't going to be repaired because you have lot of shoes you should of told me. This is bad customer service. It had a customer in there shaking her head. She walked out with me saying that was wrong just wasn't right. I told her she didn't even sound apologetic. I don't know what's going on. I witnessed the ugliness on how she was responding to helping that lady before I encounteted her nasty attitude. I pray other get better treatment. I would of giving not one star but it didn't allow me leave it without putting in a star. I give her a 0 star...never again. Left a bad taste in my mouth. This was Milletello on Corporate. I'm reading another customer review, he received the same rudeness. Sad!!
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February 2023 by Donna Kirkland
Very prompt and courteous service.
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February 2023 by Jason L.
I brought two boots in for repair. One with scuff marks, and one that needed some sewing. My intuition told me not to leave my boots there because the shop was a disaster. Shoes and boots were in piles everywhere with no rhyme or reason, like they're ready for the Goodwill. I had to prepay for the service, and was told it would be two weeks. I went in two weeks later to pick up my boots. The woman found one pair on a shelf after I had to describe the boot to her. Then she told the man to go in back to find the other boot. He was in back for over ten minutes, and all I could think was that my boot went missing with all the mess in there. He came out asking what the boot looked like again, then he said that it was back there in a box unfinished and it would be a few more weeks. I had no confidence that my boot was back there, so I asked if he was sure it was in the box. The lady snapped at me and said, "Believe me, ain't nobody going to walk off with a boot that looks like that." I was shocked that she would be so rude and insult a customer like that. So let me say this Lady if you are reading this: I was not concerned about someone coming in and stealing my boot. I was concerned that you, your incompetence, and the incompetent man that you work with lost my boot, because it seems to be your shop's method of operation to treat your customer's possessions like your trash. I told the lady she could keep my money, but I wanted my boot back. The man found my boot and returned it to me. There were three other customers in the shop, and I would guess they won't be returning either. This was Militello's on Corporate.
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July 2022 by Glenn B.
I dropped off my shoes on Tuesday and was told they would be ready around noon on Friday. When my wife arrived around noon on Friday they were not ready. However, they quickly did the repair while my wife ate lunch near by and called her when they were ready. Very friendly service, and they do amazing work. I will definitely use them again.
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January 2022 by William C.
Service is very friendly and they have always done excellent work for me here. Could not be more satisfied with the finished product.
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November 2021 by Simone Nugent
Always pleasant and helpful. Good quality work!
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September 2021 by Blake Patterson
I have had whole soles, half soles, heels, sole protectors, and taps done. They were all immaculately done. Mr Clyde is an artisan. He won't talk you into work that you don't need. They treat me like family, and I have always enjoyed doing business with them. I highly recommend them.
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July 2021 by Worth Thompson
Best in town
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April 2021 by Chris H.
DO NOT take tape shoes to them to have them install taps. I took my daughters shoes to them and the taps were put on crooked and lose. Took them back to fix it and they could not get it done. Will not be using them in the future.
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February 2021 by A R.
I dropped off a very nice purse on December 31, 2020. I was given a ticket after paying for the service for which they were going to provide. I would call weekly to see if my purse was ready. I was put on hold; one time I was told a part was being ordered for my purse. After waiting until February 6th and getting no results, I called the store to check on the status of my purse. I was told that I must give them a ticket; it is a very good thing I still had that ticket they issued to me when I dropped off the purse. The ticket had a "paid" stamp on it. Long story short, at first they could not find my purse, almost gave me someone else's very expensive Michael Kors purse. They finally located my purse and nothing had been done with it-no improvements at all. I told them I will take my purse elsewhere and wanted to be refunded for the amount I had paid on December 31,2020. They told me I could not be refunded unless I had the receipt to go with the ticket I was issued; they said they needed to how much they had charged me. I really can't believe after the poor service I received they could not come up with an amount to refund me. I was able to locate the transaction on my bank app as proof. The person behind the counter agreed to refund me but when she did, she shorted me$10.00. She gave me some excuse and then gave me the rest of my refund. Before you decide to go to this establishment, you seriously may want to look up other leather and shoe repair places and go elsewhere.
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September 2020 by Tiffany N.
I took my favorite comfy work shoes here after a cobblestone walkway devoured my heel tips, and an offensive barstool attacked my comfy drinking heels lol. I was so happy with the level of service and quality of work that after picking up my first two repairs, I brought 4 other pairs I loved and thought were beyond repair, but too expensive to trash. The owners were very detailed about what needed to be done and why. I've had new soles, repaired straps, and of course new heel tips. They even accommodated my quick turnaround time. I also appreciate knowing the price and paying at drop off, so pick is quick and easy. FYI, their hours have changed because their staff of 8 has turned to the two elderly owners because of Covid. The pleasant professional service and quality repairs are worth this slight adjustment. Go here!
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July 2020 by Gary Smith
Mr. Clyde and his wife own and operate "Militello's Shoe Repair." They are, by far, the finest shoe care cobblers in the Deep South. Mr. Clyde maintains the same fine spirit and commitment to excellence that has made them the best establishment anywhere. One Love
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March 2020 by Joshua Stickling
The best customer service! Highly recommend if you need work done on your shoes.
