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June 2025 by Debbie Colona
Kelly N. has helped me several times with various account needs; most recently with a Fiduciary account that was a little challenging. She was thorough, patient, and pleasant as she always is.
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June 2025 by Keith Boudreaux
We lost 2 homes after waiting over 3 weeks with no answer from anyone after applying with neighbors online. What a joke! Go elsewhere.
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May 2025 by Cynthia Stephens
Dillon Brumfield was so helpful and knowledgeable about my questions. Wonderful customer service experience!
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April 2025 by Heaven James
Dillon Brumfield was so helpful and professional he help me out with everything i needed fast service
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March 2025 by Kirk Kanatani
great customer service
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February 2025 by Jordan Beauchamp
Branielle Morgan has assisted me in financing two vehicles through Neighbors Federal Credit Union, and each time, she has been exceptionally helpful, highly knowledgeable, and a pleasure to work with. I highly recommend Branielle to anyone looking to finance or refinance a vehicle.
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January 2025 by rayquan MOORE
When I opened my account Ms. Shelia @ the Howell Branch was wonderful!!! Been with Nfcu 3 years now..only change I see that needs adjusting is the online banking. I shouldn’t need two apps to unlock/lock my card. The Card management app is not a good app. I’ve had a secure connection and wifi before and it still will not open.
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January 2025 by A Matthews
Excellent customer service. Professional, courteous and very helpful. I will be back. Thank you Dillion 😊
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May 2024 by Accounting Keans
Exceptional Service from Scott Phillips at Neighbors Federal Credit Union...I cannot say enough positive things about Scott Phillips, our commercial banker at Neighbors Federal Credit Union. From the moment we began working with him, Scott has been incredibly attentive, compassionate, and all around wonderful.His professionalism is matched only by his genuine care for his clients. Scott goes above and beyond to ensure that all of our banking needs are met promptly and efficiently. Whether it's answering questions, providing guidance, or finding solutions to complex issues, Scott consistently delivers with expertise and a smile.It's rare to find someone who truly embodies the spirit of exceptional customer service, but Scott does just that. He is a true asset to Neighbors Federal Credit Union, and I cannot recommend him highly enough. If you're looking for a commercial banker who will prioritize your needs and provide top-notch service every step of the way, look no further than Scott Phillips.
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April 2024 by John Tucker
I would like to take this time out to say Dillon Brumfield gave me some excellent professional and courteous customer service at Neighbors Federal Credit Union!!
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October 2023 by Diamond Dee
I no longer want to be a member with this bank/credit union anymore after almost 10 years. I have reached out to District Manager Erika Bachand at perkins both by email and phone, no response. I spoke with a manager by phone at the same location and they never followed back up. I have spent hours on the phone with cardholder services and the contact center. Angela Mims never called back like the representative stated.I have had such a horrible experience with neighbors dispute process. Although I fully comprehend the process can take up to 60 days, it shouldn't take a month to send a letter to the entity to request funds. And the request are not guaranteed.Also, went to Howell Branch Friday because I have been speaking with personnel on the phone. No help. As of today 9/27/2023 a letter still has not been sent to an entity. The letters should be generic because they did not request a great deal of information from me anyway. Will be a month next week. Each person is a robot reading the same info that it takes 60 days to request my own funds back. Definitely removing all money from the accounts
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September 2023 by Shannon Blackburn
Austin was great!!! He is very knowledgeable and gave great insight on making an important financial decision.Thanks a million.
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September 2023 by Brandy Norwood
We had the worst experience with Erika Bachand. She was supposed to assist us with the accounts with our loved one that just passed away. She had no compassion and treated us like we were beneath her. We are african Americans and look to have the same assistance as anyone else. When we let Erika know how we felt in regards of the compassion she lacked. She said I'm sorry you feel that way. No apology, nothing. This by far the worst experience in life I've ever had. She should not be in her position even with the experience. She needs training
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September 2023 by Joseph O.
Car loan was paid off well over a month ago. Neighbors failed to cancel the lien after telling us 5 weeks ago that the lien would be cancelled. At this point, Neighbors has an improperly recorded lien (i.e. liability). They were curt on the phone when we spoke with them earlier today.
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August 2023 by Will Neal
Came in to inquire about a loan, was greeted instantly ,the wait time was short and Austin , the loan officer was awesome, gave me all the information I needed to work with.
