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August 2023 by Taven Johnson
I’ll assume that I am an inconvenience to Faith Jones who has been passive aggressive and rude during my short time with the credit union. I was referred to Pelican by a friend who recommended their credit counseling services. I only opened an account because she insisted that they truly were a great choice. However, after having to reschedule my initial consultation due to a death in my family and some other work matters, Faith gave me the immediate impression that I had wasted her time. I left several voicemails to reschedule and she never returned any of my calls. I then attempted to contact her via email to reschedule and asked for a more up to date number that I could call since she never answers and she, in so many words, told me that her number is at the bottom of her email so I should already have it. She ignored more of my calls repeatedly since. Furthermore, she continued to tell me that she had other consultations that requires her attention and never emailed or called me back since. I called the branch to request a different counselor because of my negative experience and I was assured that they would reassign me and give me a call that same week. Well that never happened. Moral of the story, take your customer service somewhere of which you won’t feel like a burden to those who are in position to help you.
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April 2023 by Patty B
This is really a great credit union the few times I've had to speak with a representative they were always courteous and nice I've gotten in a jam the past few months to where I messed my account up but they offered me a good way of straightening it back up. And now they have early direct deposit couldnt ask or more Wonderful credit union..,...., Thanks! .....Patricia
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September 2022 by Valorie Hill
Angel at the credit union off Lobdell was so sweet. I'm a brand new member and she helped so much. Great credit union
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September 2022 by Walter Brown
Credit Union has poor customer service and the ATM is constantly not working because someone is always stealing from it. Location is in the ghetto! Closing account and will bank somewhere else
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August 2022 by Brook Fleniken
Absolutely love Mrs. Sonja at the branch on North Lobdell in Baton Rouge. Not only is she very professional but she did everything to ensure me and took the proper steps to help me in the best way she could. She is a super friendly organized woman who knows what she's doing. 5+ stars ratings!
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April 2022 by Carla Hawkins
The teller was very patient and helpful being it was my first time there I had several questions about their process.Very pleased and I will be returning.
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December 2021 by Tammy Hawkins Akins
This company have employees that do not have good customer service at all they are very rude then they say that other co-worker saying that they have bad experience from you when you have not talk to them at all you make payment on your loan every two weeks
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December 2021 by Austin Mckee
Find a better credit union….. bet it will be tough Lowest rates. Awesome family like service. Recommended to anyone
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October 2021 by Demetruis Saprano
Terrible from day one…. Never bank with these guys the people they hire unprofessional Af. They will lie to you they are the worse bankers I ever dealt with in all of my adult years
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September 2021 by Nicole Robinson
I have been banking with Pelican for about 8 years and I love them.
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September 2021 by Edward Atkins
I have to go 5 ? the are very curtious very patience and always adding that help if u don't understand just ask. Thank you Pelican State Credit Union.
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September 2021 by Stephanie Bolden
I really have to get another CU.Would n never recommend this CU to anyone.
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August 2021 by Susan Jackson
I belong to a branch office CU in TX so I kept it in the family and joined this one. I like the idea that they have several branches in my area. The people are friendly and I love the fact that they have ATM machines in and near the hospitals. I think the best thing if you can use your debit card for purchase each mo, 15 times, and get cash $10. in a CASA act.. there is no minimum purchase to get it. Who doesn't like free money???
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July 2021 by Tanika Morris
This is an awesome credit union to deal with , my branch specialist Mrs. Chanelle was absolutely amazing. Help us get a lower interest rate . And was absolutely the best she didn’t stop working for us until it was done and approved . Thank you so much I will definitely recommend this credit union for having such wonderful , patient , and helpful knowledgeable people.
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June 2021 by Nitha Provost
Lobdell Branch in Baton Rouge is very rude !Went in to open a business account and had to talk to one of teller while bank officer who do loan applications was standing right there and kept telling the teller what to say instead of addressing business i just leftthat branch need a clean house in other words you work for pelican state you put your nose in the air like you to good to come and speak with customer on whats needed to open business account.furthermore sit with customer and see what they have and go from there.that branch need a class on customer service and be reminded what their job title is!
