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February 2024 by Cian McCraw
Everyone that I have had a direct contact in conducting business at this branch has been polite and helpful. My only issue with this branch is that they can not make a replacement Visa debit card on site. You have to go to a different branch quite a distance away. I live about 4 minutes walk from the downtown branch. I find that to be inconvenient. One service that Regions Bank offers that other banks don’t is the spend and save. You set an amount of your choosing say $1. Every time you use your debit card that amount is transferred into your savings account. Also, Regions has early deposit for your direct deposits.
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January 2024 by Hellon Thompson
When I have to go into the downtown branch, the employees are always friendly and have a smile on their face.
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December 2023 by Leeland Gilbert
Had a great experience at this branch employees had genuine caring personalities. Also were very knowledgeable about finances.The branch manager Angela Bannister was very helpful.
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June 2023 by Avery B.
They won't make change unless you have or open account. Needed to buy 2 rolls of quarters. They said unless I have an account they couldn't do any transactions with me.They should post a sign at the entrance that says 'Members Only'.
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October 2022 by Paul J
With having mobile access, there is little need to actually speak with branch employees. Throughout my visits I have been satisfied with customer service. I reopened this account through Nancy R. who is no longer at this location.Nancy is great! It took some time but I obtained a clear path to obtaining financial goals. On 10/11/2022 approximately 9:55 am I visited the City Plaza branch for making a couple deposits. One deposit was in form of coins. I experienced an insult from a Regions employee during processing of transactions by a different teller. The subject is identified as "Luke B." wherein Caucasian male stated "what did you wrap coins all weekend?" I did not have a bucket full of coins, but enough wrapped coins which could fit in one hand; although my hands are a bit large. These coins are change from purchases with cash. Time to time, coins are wrapped by myself then deposited in savings for use. I believe this statement demonstrate an underlying stereotype and represent what many Caucasians demonstrate toward people of color; especially in the South. Mr. Luke did not know the amount of cash deposited in other account. True and Correct as always!
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January 2022 by Kodie Vincent
Had an appointment and got there and the doors were locked. Called the lobby and was told that there was only one employee and I couldn’t be helped. They did not call or email me to cancel or reschedule. They even sent me an appointment reminder. Complete waste of my time. I’ll be finding another bank very soon!
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March 2020 by Henry Faircloth
They helped
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July 2018 by Erin Janish
Rude! Was visiting and needed to buy a roll of quarters. Told they couldn't help me because I wasn't an account holder. There were NO other customers at the time, so it wasn't like they were too busy.
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November 2016 by Jonathan Waller
Fees for everything, terrible customer service, small regional bank that thinks it's a big bank but cannot offer many basic services that smaller banks have had for years (e.g. Money transfers to outside accounts). Find another bank and save yourself the headaches.
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September 2015 by latavia thomas
No longer there
