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February 2024 by Anthony
Mrs. Briana was very helpful
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November 2023 by Kei Stewart
Was locked with a sign on the door saying open by appointment only, and a phone number. I was so frustrated that I forgot to take a photo before I left for another location.
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October 2022 by Kristie T.
Absolutely the worst drive thru banking I've ever experienced! Every single time I go, which is often, there is at least a 20-30 min wait. I'm not sure if it's being short staffed or incompetent employees but I tend to think it's the latter. I drove thru one day to get change for my store and was told they didn't have any. When I asked the teller how in the world they didn't have any change on hand, this was a bank isn't that an integral part of their existence? She explained that the other tellers in the bank had change but she wasn't going to bother them right then to get it! Seriously? Needless to say we are changing banks!
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December 2021 by Michelle R.
Everyone was really nice and helpful but so short staffed. I keep having app problems and we hope we have it solved. I've honestly been to so many banks lately that have to have the inside closed because they don't have enough bankers,
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December 2021 by Genevieve F.
Everyone was really nice and helpful but so short staffed. I keep having app problems and we hope we have it solved. I've honestly been to so many banks lately that have to have the inside closed because they don't have enough bankers,
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September 2020 by Brent Ragas
All the bad stuff you hear about banks: hidden fees, overdraft protection actually giving you overdraft fees, poor customer service (when you can get to them thanks to their convoluted system). This bank was the only one available in my town as a kid and i stayed with them for over 20 years because i would just tolerate their BS each time and i was young and naive. It was just too much of a hassle to change all the autopayment and other things i pay with this account. No more customer abuse. I've had enough. Avoid this bank at all costs.
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May 2020 by James Atkisson
I absolutely hate your phone system. I just want to talk to my branch on bluebonnet in Baton Rouge and all you have is an 800 number! I sat on hold and some dull lady who sounded like she would want to be anywhere but at her job said she would transfer me to my branch but all she did was transfer me back into the same hold line. Y’all need to get it together.
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January 2020 by Rebecca Hedden
Shout out to Ms. Kim Rankin who just started here at this branch - she just solved an issue I'd been having for a month with overdraft fees in about 5 minutes just by calling in to touch base with me! AWESOME!!!!!
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January 2019 by Mr. Shaver
Very friendly and helpful staff. Shout out to Mrs. Vicki Alexander. You're the BEST!!
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December 2018 by Anthony E.
They let a $900 dollar check go through my account when the check was post dated for a later date and they knew that the funds wasn't there. However they proceeded anyway and then charged me for overdraft fees and nsf check on top of they to make me pay for they're mistake they took all the money I had on my regions prepaid cards and my savings account and would not pat me back. This bank is the worst bank to deal with. These are thieves!!!!!
