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April 2025 by Adrian Najera
Very good attention and place
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August 2024 by Naomi Johnson
Unsatisfied with service department☹️
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October 2023 by Beth S.
I never go to dealerships but at newer to BR so thought I would give it a try. I made a 10am appointment to wait on an oil change, tire rotation and their inspection. Upon arrival I pulled up to the door and went inside. I wasn't really greeted by anyone so I walked up to a desk and told them about my appointment. The gentleman took my keys and asked if I was waiting. I said yes and he pointed me to the waiting room. At no point did he indicate wait time. There was a younger rep who was walking around checking on his clients. After an hour and a half with no updates, I asked him if he could check on my vehicle since I had been there an hour and a half and hadn't heard any updates. He was super friendly and checked for me. He said my inspection was being completed and my service advisor (SA) who I won't name would be with me shortly. My SA approached after several minutes, introduced himself and began walking me through the results. They recommended rear break pads and a break fluid change. I asked how long that would take. He told me and I told him I would have to pass that I didn't plan on being there as long as I had. My SA then explained to me that their inspections are very thorough and take a long time and if I wanted a quick service I should let them know to skip that next time. Had I been given any kind of estimate on time up front, I would have likely left and gotten a speedy oil change elsewhere. Once my service was done, I went to my SA's desk to be checked out. The interaction was kind and speedy. He then got a little uneasy when he had to tell me about the customer satisfaction survey I may get. He explained it would have questions about the cleanliness of the waiting room (which had a couple pieces of trash on the floor) and timeliness. He explained that he didn't have control over the service time but that all of my feedback would reflect directly on him. He insinuated he'd appreciate if I could give him a good review. I probably would have been more amicable to that if he had greeted me initially (instead of an hour and a half into me waiting) or given me any kind of time estimate up front and had not gotten a bit snippy about time in the first place. Tl;dr - don't go here and wait if you're looking for timely service. Opt for their shuttle or drop your vehicle off.
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August 2023 by Roxana W.
went to Richards Honda to meet with Thomas to sell our Honda CRV. Thomas was very patient, friendly and helpful. He took the time to explain the sales process. He made sure all our questions were answered. He made the process easy and stress free. thank you Thomas so much for taking care of us.
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June 2023 by Annie H.
Came here with my husband to look at a car I saw online. Now online the car was listed in great condition, but had no pictures of the inside. We arrive at the car lot and nobody came out to help us. So we went and found someone. She pulled the car up front and we were able to get in and test drive it. We got in and realized the seats were stained and there was rust in the cup holders. The lady said the car hadn't been cleaned yet, which I don't understand why you would show a car that hadn't been cleaned. When we started the car, it was making a weird noise, which got louder as we drove. She said she didn't know what was wrong with the car. And when we got out, the car was leaking something. This lady didn't seem to be too knowledgeable and the whole situation was just weird. Don't know that I would trust buying a car from here.
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May 2023 by Gretchen J.
My son bought his first truck used of course from here. The salesman Alvin Washington promised him a part that was missing off the motor. That was a year ago and has failed to deliver. He has been called repeatedly and even his manager has been notified and still nothing.
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May 2023 by LaDonna L.
Brought my accord in for 11:00 am appointment for routine oil change and tire rotation. They told me it would be about 45 minutes. I have been here for 2 hours now and have not heard from anyone. So I found someone to get an update. Lane tells me my car has not even been looked at as of 1:00 PM and could not tell me when it would be looked at. He said he has been "insanely busy", but there's hardly anyone here. Richard's Honda Service Department is horrible!! I do not recommend doing business here at all.
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May 2023 by Kodi M.
I can't believe it took me so long to write this review. Genuinely the worst experience I've ever had and I'm so glad my husband and I buy from different dealerships now. I'll make a long story short, because this went on for well over a year and it's a lot to unpack.We bought a 2017 Honda Accord Sport from them in around...2021? and it had the following issues:- No inspection sticker (had to argue for one)- Illegal window tint, which took months for them to finally remove for us- Battery was loose and you could actually see where the metal had been hit by it before- $400 blank check (signed) from who I can only assume was the previous owner; this had the full name, number, and address of the owner as well as a receipt with their family member's names (I assume parents) in the glove box- McDonald's hash brown wrapper in the back seat (tucked in the cup holder) growing black mold- Sand in the air filters (POURED it out when I found it)- Backup camera refused to work (would work for weeks/months then go black, would take it to the dealership, pay to get it fixed, would break again)- Was charged for ~$900-1,000 in repairs that our warranties covered, had to get reimbursements (they only gave us credit, which we'll never use as we no longer do business with them)I think that's about everything, but I'm sure there's more. They violated the privacy of the previous owner(s), cost us money and time we'll never get back, and showed a massive lack of integrity. When I attempted to get the tiny fixed, I was spoken to in such a disrespectful and hurtful manner.Side note; when my mother was looking for a car a few years back she went to this dealership and while test driving one of their cars on the interstate, it literally broke down. In the middle of the interstate.What a joke.
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December 2022 by Anthony Y.
I went to Goodyear for an oil change then another Goodyear for a transmission fluid exchange within a three day window. Immediately my car started smelling like burnt rubber. That was disarming. I brought the car to Richard's Honda Service Center. I was greeted by Christian Sunseri. He assured me they'd take a look and identify the issue. Turns out I had an oil leak because a plate was dislodged. The transmission was also not capped properly which caused other issues. They also discovered the drive belt was worn. I was able to get financing through the service center. Christian was in constant contact, giving me updates and helping me through the financing process. They fixed the issue same day because the part was available and I was up and running without having to dump a big chunk of change on this service. The financing process was fair and painless. Christian was fantastic throughout this process. After feeling like I was taken advantage of at both of the Goodyear shops, no way they didn't see oil leaking, it's nice to know you can expect great service from Richard's Honda. I am grateful for this experience.
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December 2022 by Anastacia S.
They were told we had a firm limit for monthly payments and they wasted hours of our time pretending they were unable to get it, even though we had pre-approval through Capital One with lower payments. They claimed the pre-approval meant nothing, and ran our credit a second time through Capital One themselves, adding an uncalled for additional credit check to our report.The itemized pricing from Capital One was lower than the amount they were attempting to pass on to us at the dealership. Taxes were higher. There was a recondition fee that claimed couldn't be removed to avoid "discrimination" but did eventually get removed as we wasted hours of our afternoon while they pretended to be working on the deal to meet our requirements.Once we had enough, we left and explained the next day we would not be returning for further negotiations, at which time the response was a bit rude basically acting as though their offer was the best we would ever see and we were throwing away a good thing. Two days after this, they called, emailed, and texted asking if they could get our payments down to the requested amount now, would we return? Why did they just do that in the first place then?We did not buy a car from them, and will not return in the future or recommend them to people.
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June 2022 by Rasheka H.
I came to RICHARDS HONDA because my tire light came on. After waiting 2 1/2 hours, I found my service advisor and he tells me that they found a nail in my tire it would be a few more minutes which turned out to be another hour. Before he even started the work I told the advisor what tire it was. Nevertheless when the work was done, I left there only to be surprise that an hour later the tire light was back on. The next day I called the service manager, Donna Lane, I did expressed my concerns she advised me to come back. Once I got back there the next day she told me that I was going to be right in and I wasn't gonna have to wait too long. Which that was a lie! I've waited almost 2 hours before they even touch my car, only to find out that I had the same nail in the The same tire. I was livid. Because this is my second day with the same issue. Nobody apologize, and I live 45 minutes from this dealership. I have never experienced anything like this to make matters worse I leave this dealership only to find that tire light comes back on the next day. So I contacted the dealership the next day and speak to the service manager Miss Donna Lane AGAIN!!! and instead of her apologizing for my experience the first thing she tells me is I must have Rolling another Nail. You must be kidding me. What happens to apologizing to your customer for the experience . Because I purchased a tire warranty through this company I have to go through them For a car that do not even have 10,000 miles on it so it's going to be three visits to RICHARDS HONDA in one week all for tire issue. And not one person has apologize. Great place to buy a car from but a horrible place to get your car serviced.
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April 2022 by Mike M.
Richard's Honda auto service is top notch. I bought my Honda in Covington, and moved to Baton Rouge a few years back. I've always serviced my Honda there, and they are always are trustworthy and give excellent service to your car. The service team is professional and have great communication skills. I recently had a repair needed on my family's second car, and even though it's a Nissan I didn't think twice. I made an appointment on their easy to use website, and they had me in and out quickly with my Nissan 100%! Highly recommend these guys!
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January 2022 by Jonathan C.
Wife and I bought a car from Richards Honda last year. Repair technicians scratched and gouged the dashboard while replacing defective air vents. We came to Richards 3 separate times and waited for hours each time only to be told they "didn't have the parts, they ordered the wrong parts, and the wrong parts came." The level of incompetency is astounding to make us come out and wait hours on 3 separate times only for nothing to be down. This was a brand new car with the dashboard plastic ruined by the technicians. Even worse, before we moved to Houston Chelsea the technician told us that they could ship the parts to Houston Honda and have it repaired there for no additional cost, but after arriving here still have not had the parts shipped over, and Houston Honda is saying we have to pay to get it fixed now.Be extremely careful of the technicians and management here, I would recommend buying your car somewhere else if you have to get repairs and recall work done here. If you do have to get repairs done, get everything in writing and take pictures.
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October 2021 by Shalando McCray-Green
Thank you for your quality service.. Helpful in every way
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October 2021 by Geo P
Friendly workers here but time estimates were way off.
