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October 2023 by Georgia K
Called with a simple question and she's telling me they're closing in 30min. I came to look at the reviews of this store and it's exactly what I expected lmao so I won't even go there, I'll go to ulta instead. No need to be sarcastic on the phone lmao and based off the reviews, I won't even waste my time going there :)
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September 2023 by Jessica Rexford
One of the employees stank like weed. Not against smoking, just don’t bring that stench into the store while people are trying to have a pleasant experience. Thank you.
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September 2023 by Flawless Ross
Absolutely the most magical mouth watering place to shop..Reggie helped me find everything I was looking for ..Everyone was so helpful only store I can buy Moroccan oil
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September 2023 by Alice
I shop here pretty frequently. But as today, I went inside looking for a tint lip oil since I ran out. No help were offered so I figured I’ll just grab it real quick cause I know exactly what I need. One of the employee came up and told me not to mess with the drawer, as I told her I needed help with an item she walked away and didn’t offer any help. I’ll just order from online from now on.
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September 2023 by Jasmin Johnson
I love Sephora because of the hands-on/off experience I consistently have when shopping. On this particular day, I needed to get in and out and needed their undivided attention to do so. The associate happily attended to my need, and I was in and out with exactly what I wanted. There are other times when I take my time and browse. They check on me, but don't hover or provide too much customer service. They cater to the needs of the customer. This is standard customer service best practices, but today's workplace cultural standards have decreased. It's important to highlight when best practices are still active. Thanks, Sephora!
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August 2023 by Collin Bihm
Some of the worst customer service. My boyfriend went to look for my face cleanser, and he knows nothing about that kind of stuff so he asked and employee, they did little to nothing to help him at all and she told him they were out . And I called to let them know what happened just to find out they were fully stocked. I would get fired at my job if I treated a customer like that. I am not usually the one to leave a review, but I’ve just never had a good experience of this location. I’ve been there several times.
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August 2023 by Mariee Melgar
This is my favorite Sephora location. Always has what I’m looking for, staff is very helpful.
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June 2023 by Whitney Jones
Maya and Reggie were so awesome!! I am super particular about what I like and they were so patient with me. Best experience I've ever had in a sephora!!
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April 2023 by jessica smith
Yana was so helpful in matching my color and finding the right blush for me. Even when they were out of stock out a popular brand & color, she was quick to help me either order one to my home or find a different brand for what I was looking for. Thanks Yana 10/10 recommend her.
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April 2023 by Vanessa T.
It's a small store but it's also convenient because you don't have to walk into the mall. I rated it 3 because of the customer service. It seemed like no one wanted to help me, but the cashier was very pleasant .
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August 2022 by Lauren Lister
I had the most pleasant & enjoyable experience today at Sephora (located inside of JCPenney @ the mall of Louisiana) Ms. Asisna was the absolute best w/ helping find the PERFECT foundation for me, she went above & beyond to make sure I found exactly what I was looking for. She was patient & so kind. I have visited different Sephora locations in the past & the employees were super rude & not helpful at all. Today that changed all because Ms. Asisna made me feel welcomed & made sure I got exactly what I was looking for! She deserves a raise & all the praise! Thank you, Ms. Asisna :) I appreciate all the help today. The world needs more people like you!
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June 2022 by Erica Hammond
Did not visit this place. I shopped at Jcpenney's
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May 2022 by Vincent Morebucks
The software are incredibly knowledgeable and polite. I highly recommend going to them if you are trying to get someone who likes to make up something new and interesting. Also, I will say that the prices are going to be a little higher than what you may expect in some other places, but given the kind of location this is that is to be expected.
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January 2022 by Jennifer Coleman
For a busy time the lines moved fast and workers were courteous.
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December 2021 by D. R.J. (Reina Reina)
Lovely staff, per usual.