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November 2023 by Ghee Humble
This is the second vehicle I'm brought to this establishment only to be disappointed both times. Thistime, i spent overr $300 and my vehicle still isn't fully repaired. I'm totally done with this place.
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October 2023 by PRIMEPLAYZVR
My husband bought his truck here for a simple alignment, after servicing the suspension. The truck was running great until 360 automotive put their hands on it. Immediately after the alleged alignment that was done the traction as well as stabilitrac lights came on. He returned to them, and got no help, but did receive an attitude and excuses as to how it was not only normal but how they weren't responsible.(The rude lady at the front) He was given the run around, and headed home, in his frustration, of not getting anywhere with the company. Due to this , It almost caused a head on collision bc of the truck pulling. So the next day he returned to them, yet again, as to where he reset the truck to get the lights off, however it's still out of line, the tires are rubbing, and its pulling so bad, its hard to drive.(His vehicle, NEVER DROVE THIS WAY PRIOR) It has been nothing but problems since stumbling across this establishment. We will now be bringing it to a certified dealer, who can be trusted to perform an accurate alignment on the vehicle. We are out of the money, a reliable vehicle for the time being, and have to miss work to have it redone at this point. It's such a shame that people take on jobs, that they aren't able to perform correctly. And what's even worse, is that instead of being held accountable or acknowledging their mistake, they shrug their shoulders at you, as the now victimized customer.
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October 2023 by Claire Minge
Rochelle and the entire staff at 360 Automotive Solutions was so helpful! They were communicative and responsive. Would highly recommend!
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August 2023 by Shannon Brasseaux
I absolutely hate doing this and it really upsets my faith in the American way of capitalism.I took my ‘99 Toyota Tacoma here Friday. Explained that it hasn’t been driven much in the last 10 years, but I try to keep it in running condition in case I need it.It was running rough for about 8 months. Six months ago I siphoned the old gas out and filled it up, added a stabilizer. Still running rough.Took it here and explained what was happening, that I had replaced the old fuel, etc, etc.They required a diagnostic for $130 (autozone does it free) it’s a damn plug, I have one at home! …okThey wanted to re-drain the gas tank from the bottom fuel lines and change the fuel filter… okThey suggested I used a better gas… okPicked it up today and here was the invoice.Diagnostics $130Fuel drain $260!!!!!Replace fuel filter $104!!!!!!!It died in my way home….Here’s the kicker!!! “If this doesn’t fix the problem… we need to change the fuel pump. $770 for parts!!!!!The whole damn fuel pump assembly is only $400!!! The pump is $45 from Toyota OEM parts!!! $1276 with labor and taxes!!!I googled my issues online, Narrowed down the symptoms…. Bad alternator. $180 for the part, replaced it myself in 2 hours.These people are “supposed to be the experts”!!!I’m a pharmacist and fixed the issue faster than the time it took me to get my truck there and back!I’m just done with this nonsense!I won’t be revisiting this place… FYI!!!!
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July 2023 by Steven “Scotch And Water” Lowrance
The service technicians as well as management at the location are very trustworthy and professional. Has a good location right off Florida boulevard at i-110 which makes it convenient for people that may live in Baker and Zachary. Also the atmosphere in the waiting area is relaxed and safe
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May 2023 by Elisha Davis
I sent my vehicle to this mechanic shop, they charged me for a fuse box that I replaced a week before.I drove my vehicle off the premises and 3-4 miles down the road my vehicle losses power.There was no sign that my car motor had any problems and no one at this repair shop suggested it was an Issue with my motor.The mechanics were rude, unhelpful and I have very strong evidence they tampered with my vehicle’s motor!DO NOT USE THIS MECHANIC SHOP
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April 2023 by Arisia Gilmore
They're all very nice to work with, but I knew what was broken on my car (wheel bearing), but they "tested" it, and said it was something else, at time, that sounded great, they thought it was a simple alignment issue. Did the alignment, charged me $250 and didn't fix the original problem. Turns out it was in fact the wheel bearing. I'm going to have to spend more money to get that fixed and get the alignment done again. This was the second time I brought my car to this place knowing what was wrong but they fixed something elseService: Auto maintenance
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April 2023 by Matthew Pye
Front end staff are nice, and they're honest, but the diagnostic skills of their techs is questionable at best.Twice I've brought a vehicle in knowing what the problem was, only to be told it was something else. A few days later, had to bring the cars BACK in to have the original problem fixed because they didn't listen.I was correct both times about what needed to get done, but they misdiagnosed the problem both times after I told them exactly what the problem was.
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March 2023 by Zapps3333
I have mixed feelings about this place. The front office staff are great but i question the service technician's diagnostic skills. I brought my car in and told them about the issue. They drove the car and saw the issue I was referring too. I picked the car up, lo and behold still doing the same thing. I would think you would test drive after the repairs to make the issue is resolved before telling the customer their car is ready especially with the amount of money paid on the work that was done.Service: Auto maintenance
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March 2023 by Eleanor Canon
I had a light on indicating a tire issue. I drove straight to the shop and it was handled in no time! I really appreciated the quick and complete service!Service: Tires
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March 2023 by Donald Lee
Getting my car fix here today people's or great n they really work with u can't wait to see the work they do to my car so I can let people know where to get they car fix at
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March 2023 by Janele Matherne
The staff was very helpful and kept me updated throughout the entire process of repairs. Would definitely return for future repairs.
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February 2023 by William Norris
Outstanding service! They always know what they are doing repairing our vehicles!!Service: General repairs & maintenance
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January 2023 by Shelia Armstead
I enjoy having the vehicles serviced through this company and when needed I would bring my personal vehicle since they take real good care of their customers....thanks!!!
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January 2023 by konrad w
Gave me price and told me it will be done in 30 minutes. 1 hour later and was told they can’t do the alignment and was charged most the price of an alignment. Waste of time and money.Service: Wheel alignment
