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March 2024 by Bee S.
they miss my car up I have a 2021 dodge charger. They messed my paint up on my car they don't do good work I'm very unsatisfied
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March 2024 by T Moore
The man answering the phone wouldn't scheduled an appointment to get an estimate becuase I had the "wrong insurance". I told his that I was hit by a commercial truck. The adjustor contacted me and wanted me to get an estimate since his office was out of state and the man answering could careless. You all need to take "free estimate" off of your website and need to add what insurance companies you deal with.
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February 2024 by Doug Talley
Multiple names and quality service will see how the workmanship is.
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December 2023 by Brianna Assavedo
I was super skeptical because of other reviews on here, but I am super happy I took my car here. I did have to wait almost two months before my car was finished BUT that wasn’t the shop’s fault. The parts just took forever to come in.Great customer service even though I was annoyed sometimes.They did a fabulous job.
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September 2023 by Esther Coerver
Professional. Honest. Fantastic job of repairing damage on my grandson’s car.
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September 2023 by Hr K
Absolutely a great place to go. Very friendly staff Great job.
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April 2023 by Christa Clapp
Chelsea is amazing. They were kind and caring and best of all..they fixed the car correctly!!
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October 2022 by Jodi Schram
Absolutely horrible experience. The work on my vehicle drug on from September 2021 until February 2022. They avoid answering the phone, to the point I had to use other people’s phones to call. I had to bring and pick up my car over 10 times and the work is still not right. A tree limb fell on it doing minimal damage, the damage they did is far worse. When replacing my sunroof, the new one didn’t fit properly. They assured me it was fine, it was not, rain POURED into my vehicle that same evening. Chelsea is fake and absolutely awful, the manager Lisa yelled at me, was rude and condescending. Horrible communication, extremely unprofessional, went out of their way to spite me, which is why I took so long to review the place, fear of the consequences if I ever did have to bring my car back. I have never had a worse customer service experience in my life. They could not seem to comprehend why I was upset that I had to keep missing work to bring my car back and forth to be fixed, but I suppose when you run a business like that, work isn’t important.
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October 2022 by T J
I was very unimpressed with the level of services I received from this business … called to ask a question to possibly have some work done … I just wanted to get the front of my jeep repainted and I was very clear about what I wanted … I was told that if I was not buying new parts for the front of my jeep my business wasn’t worth the time … she stated that if your not buying parts from us you will need to find a smaller body shop to do the work … wow ….. just wow …. Grate job southern collision you really kno how to treat customers … slow claps ??
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October 2022 by Marcus Robertson
Awesome place. James and Chelsea are wonderful. They did a really great job updating and are super friendly. Thank yall for everything
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June 2022 by Andrea Broussard
The worst experience ever!!! They were very nice at first; although they kept giving me false dates about when parts would be in. Once my car was repaired, I immediately noticed that my rear bumper was not repaired. After pointing this out, the weird sweet talk names they call you by stops sans the rudeness begins. The secretary in particular was the worst (telling me my car wasn’t hit hard enough for damages I reported). She then over talks you and loses her composure). They are very untrustworthy and contradictory. They pass the blame on the insurance and tell you that the insurance company tells them not to fix your car. After reviewing my repair invoice, the bumper that wasn’t repaired was actually charged to me, but not repaired! Very deceitful!!! I don’t trust them to finish what the messed up!Service: Body & Trim
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May 2022 by D A
This company needs a zero star rating! These people are very rude! I tried to call about getting some body work done and Chelsea wouldn't not stop talking over me so I could give her some information and tried to ask questions but she was too busy interrupting me to acknowledge my questions and then hung up on me. I called back and spoke with Lisa who claims to be a manager but was extremely rude and would not stop talking over me. I requested the owner's information but she refused and hung up on me. It's not difficult to find an owner's information on your own. So Mr. Kingston, you need to be more careful who you are hiring because Lisa and Chelsea are running your customers off, including myself and the person that referred me to your company.
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May 2022 by Michele Mayeux
Beware. Would never recommend this business. They were not truthful and had fabricated delays over and over for a small repair. They routinely don't answer calls. The day that the repair was finally finished, the main component of the repair was obviously and blatantly crooked and not correct. When we pointed this out, they denied it until one of their own mechanics came out and immediately put it on the rack and fixed it. I completely understand that it is hard to order parts, etc. but I want to be told the honest truth. This place told us 10 different times that the part was in and it would be ready tomorrow. They never communicated with us, we had to call and call until finally they would text and say sorry not today.Service: Body & Trim
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February 2022 by Amy G.
After years of receiving good service and always recommending this company to my friends and family I am sad to have to write this review . I am very disappointed with the service that I have received . Being told several different reasons of why the vehicle isn't complete , having to be inconvenienced in so many ways is an understatement . The staff does not communicate with each other about the progress of vehicles . It's one thing to have to wait inline before you can drop the vehicle off and the parts are ordered I can understand but what I can't understand is all the broken promises to be ready dates that's just unacceptable If at any time that you realize that You can't get the job done correctly than you should reach out to the client and let them decide if they need to take the vehicle somewhere else to get it done right instead of just keep telling them come on this day and its still not ready . I will never go back to this company again what turned into 4 days has turned into 4 weeks for a simple repair .
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February 2022 by Shirley Brumfield
Twice I've had to get my new vehicle repaired due to the inept drivers on our highways. My 1st encounter with Southern Collision was a recommendation from my insurance company. Because of how I was treated, and the beautiful work done on my car, I didn't hesitate when I needed their services again... Awesome Customer Service ? ?!!!
