-
November 2023 by M Lat
I can't say enough good things about Daryl Walker and his professionalism and help. He answered all my questions, wasn't pushy and was a joy to work with. Everyone one I encountered on the sales side was friendly and engaging. I would highly recommend Southpoint Volkswagen to anyone looking for a car! Thanks Daryl and keep up the good work!
-
November 2023 by Brandy Hill
Absolutely wonderful experience. Everyone was very knowledgeable, patient, HONEST(which is rare for car salesmen), and kind. I had issues with a different dealership and Southpoint handled the situation super well. I’m thankful for everyone’s help and I love my new car!
-
October 2023 by Dannica Kenner
My experience left me not trusting the service department so I do not want to return to get my vehicle serviced. Although there are many signs that the dealership is "not responsible for personal items" I didn't think I needed to remove a small amount of cash from a holder that had no reason to be opened. A $5 bill was removed from the compartment next to my steering wheel when I got my car back. Although that is very small it made me distrust the technicians handling my repairs.Also, the prices that were quoted were not honored/poorly communicated. I was quoted $155 for the diagnostic. When I was contacted to go over numbers, I stated that I did not have the money to complete the necessary repairs and would need to have repairs at a later time; from there I was assured that the diagnostic fee of $155 would go towards the balance to repair my window. I agreed to get the window fixed but declined the repair for the gear shift which would cost a little over $800. When I arrived to pick up my car I was told "oh I thought you were leaving the car over the weekend" so my vehicle was not ready. I also paid the diagnostic fee for my coolant light but was told that would not go toward the window repair. So essentially I paid $80 for coolant to be added to my car (which my husband could have done at home).Overall the communication was very poor (my receipt states that I agreed to the gear shift repair, which I did not). I could have easily looked past this had I not had my personal belongings stolen.
-
October 2023 by Hannah Bourque
Great experience all around. Chris Pray was my sales person. He was very knowledgeable and so easy to talk to. The whole team made the process quick and so easy!
-
October 2023 by Madelyn Rosette
I had a very pleasant experience. Mr. Daryl Walker, my salesperson, was truly an amazing and patient person. He took time to explain, contacted me every time I asked him to, researched information for me, and made my experience quick. He did not waste my time. I would recommend him to anyone!
-
October 2023 by Siera Thomas
My experience was amazing!! They were fast and friendly and after going to several dealerships around louisiana(where they were charging new car prices for used cars, and would not negotiate on the price) I found CHRIS PRAY at Southpoint Volkswagen and he was so nice and motivated to help me drive away in my fully loaded slightly used new car(the same day)!!! He helped with negotiations and everything and I love my car!! Thanks again! Go see them if you’re looking for new or used vehicles!!! Ask for Chris he literally sold us our vehicle and was closing another deal at the same time he was placing our temp tags in the window!!!
-
September 2023 by Whitney Kauffeld
Brian was extremely helpful! Great customer service from the entire team. They made the process as smooth as possible. 10/10 would recommend.
-
September 2023 by Kim Hebert
Our salesperson Daryl Walker is why I choose this rating. He is knowledgeable, kind, patient, professional and answered all of our questions we had about the Tiguan. He kept in touch with us after we left that meant a lot to me. I was thinking there was no way we could get this car. He made it work.
-
September 2023 by Jonuel Cruz-Sanabria
Chris and the rest of the staff are always super friendly and helpful! I have purchased 2 Atlas from them in the last 2 years and their attention to detail has been magnificent! The VW cars are amazing and anytime I have a question or a problem their staff is willing to help! I recommend them 100%!
-
September 2023 by Jamie Kiral
Awesome customer service! Made the buying process super easy. Bren was very knowledgeable and helped me find my dream car!
-
September 2023 by Elise Barnett
It was a quick and easy process. They had the cars ready for me to test drive when I arrived. The model I wanted was in another city, but they were able to transport it within a day for me to purchase. Everyone was friendly and helpful.
-
August 2023 by Emily L. Gregoire
Great service from Brian at Southpoint! He kept me updated every step of the way. He was always upfront and honest about price and expected arrival date. Very pleasant and easy process. 10/10 would recommend!
-
July 2023 by Garret Cormier
Have purchased two vehicles from them. Helpful and honest. They don't markup vehicles with "market adjustment" prices. Highly recommended if you're looking for a Volkswagen anywhere within 300 miles of Baton Rouge.
-
July 2023 by margaret osiagwu
Well I had a great experience with the sales man Brian. I even came back and bought a second car after we had settled on the price and payment I asked if I could trade in a car. They offered $6700, we paid and left. Because I was so tired, I did not notice that the price on the bill of sale, was not what was agreed upon. The agreed upon amount was $24,495 but the bill of sale had $24,500. I was supposed to bring lien but I realized my neighbor was willing to give me $10000 for my car so I told them I was going them a check for their $6700 but the manager told the salesman that an employee has put a hold my car so I could not have it. I then said if the employee wants he can give me the difference, he could not. So I told them I will return the Camry take my money back and my trade, then I will get legal advice. That is where I am right now.
-
July 2023 by Liam
My wife has been wanting an Atlas for some time now. We went to the VW dealership last Saturday. We met with Bren. He was very knowledgeable and kind. After we test drove it, we knew we wanted it. Bren has been amazing through the whole process. There was never any pressure to buy. One week later, we are proud owners of an Atlas Cross sport with tech and could not be happier. We met with Kevin for the financing, he was also wonderful to work with. I highly recommend Southpoint VW. They made the process quick and simple. Go check them out!
