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July 2022 by Cheryl Hawkins
Had problems with my phone stopped at a T-MOBILE store and the customer service was awesome. I left with a working phone my still no T-MOBILE shirt.
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April 2022 by Dominic Puckett
This was by far the most exhausting and aggravating experiences ever. Was in the store for over 5 hours, and managers or district managers were no help to the poor store associates that were trying to figure it out. I will say this store has absolutely no experience in setting up business accounts. They promised it would take a couple minutes. Don’t do it to yourself!
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January 2022 by pat hotard
*Just downgraded my previous rating from 2 stars to 1 star. What is going on with this store? It has been closed since Christmas. No one at T-Mobile technical support can tell me when they will open again. Their website said that they would be open Thursday; now it says SUNDAY - a week away!!! I traded up for a new iPhone which was delivered to and is locked up in that store. Can’t get a good answer about when, how, or IF I will be able to get my phone. What a hassle!!! As a new T-Mobile customer, I’m so not impressed with the treatment I’m receiving from this store and this company in general.
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January 2021 by Jordan Brock
If you want to buy a new phone, this is the place. If you bought a phone here previously and pay $18 a month for phone insurance then the battery breaks on your Samsung galaxy S10, they are completely useless. The only way to replace a defective phone is to file a claim online, call 3-4 times to get them to process the claim, then pay $99.I guess I have a love hate relationship with Tmobile. Love them most of the time, but hate them when I need them. 2 stars out of five for being a phone store that can't fix or replace a product that i bought at the very same store.
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January 2021 by southerngirl50450
I went to store yesterday on Bluebonnet in Baton Rouge to get a SIM card the first thing as soon as I walked in the store nobody acknowledged me or said anything but the minute I go to look at the cell phone cases than at that point a younger employee comes to me n Say u can’t walk around the store due to Covid u have to go stand in that block and than someone will come help you .... so nobody can speak but I can be told this though so the guy comes over he don’t speak either he just says what’s your name it’s going to be a 30 minute wait this The worst customer service I have received I left their n went to another store that Was out of my way n received the best customer service at the sprint store at Hammond aire n they had less employees than the one on bluebonnet
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February 2020 by Emma Poche
Helpful people
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January 2020 by Lindan Schulz
Helpful employees!
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January 2020 by Mel G
I went to Sprint, Baton Rouge, La (Bluebonnet) to add a line to my account on 12/28/19 and I was specific told Devonne (Asst Manager) that I wanted the cheapest IPhone deal and the 10$ military add a line. He had some issues going with someone on a customer call that I feel altered his attention to detail but I still tried to remind friendly. Due to my time restraint, the fact that he had problems activating the phone, and his multitasking I wasn’t able to wait any longer. I had to leave the phone for him to figure out the activation. I went back later to pick it up. When we went back he wasn’t in the front of the store but one of his employees gave me the phone and said everything was now good. I asked for a receipt and he said that they don’t print them, it would be emailed. I received the email today only to find that Devonne had added Lookout 9.99$, SafeandFound 9.99$, and Sprint Complete Care 15.99$ to my new line. Once again, we had a lengthy conversation on how I didn’t want add ons, etc.. I was very clear in my billing questioning and precise about my bill not going up more than 25$ total. He even explain how adding auto pay would save me money. He knew that I wanted the cheapest IPhone deal hence why I got the IPhone 8 vs. the IPhone 11. You would not expect the Asst. Manager to add item on your account and not tell you but the professional at this location is lacking. They should not try to make their quota by sliding stuff in on customers . These options should be the customer decision. Also, although customers may smile and show patiences they should be respected and certain conversation should be held in private or at staff meetings. I had to call Sprint customer service to get these items removed. How many people have they gotten over on by doing this?
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December 2019 by Le
if your phone brakes, the ONLY STORE THAT CAN FIX IT IS IN METARIE!!!!!!!!!!!!!
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November 2019 by Patrick Saidu
This has always been my store of preference but I feel compelled to rate them with a 1 star because I've never had successful technical support from these guys here. They all seem to be just sales representatives but most want to talk smart to you! I recently bought a sprint drive (Hot spot) recommended by one of the managers a week ago. Right out of the box and after activation, this device will cutoff on me and completely shut down. After a week of exploring with this device and trying to find or get answers as to why it would power up and broadcast just for about 3 minutes, then shut off, I decided to bring it back to the same store for a replacement. Unfortunately, the replacement I got also performed worse than the original! The associate that was helping me was not a tech savvy person I could tell upfront from the questions he started asking me. I patiently explained to him what the problem was with the 1 week old device and insisted he gave me a replacement that would work. While the associate did his best to get things working and seeking help from the manager on duty who was a lady, the manager spent all the time behind her desk eating and providing little support for this poor guy. Bottom line, I will say this manager was of no use or help and everything she ever suggested to the associate to address the problem did not work. After about 1.5 hrs of wasting my time, I decided to return the device and leave the store. My question is if you are going to spend 2hrs on trying to solve a problem and still keep a customer unsatisfied, then how many happy customers are you going to get in an 8 hr period?? I've been a sprint customer for over 10yrs and this really makes me unhappy to see Associates who want to talk smart to customers and make them unhappy!
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August 2019 by Kellie Smith
Store people are very kind...however, sprint service SUCKS!!!
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July 2019 by Premus James
Horrible wait times. The representatives in store need more training.
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June 2019 by Zakk Shane Miller
Never on the same page. Terrible customer service.
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April 2019 by Alex English
It's Sprint. Need I say more.
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January 2019 by Ben Landry
Good customer service. Worst signal I've ever experienced. I drop a minimum of three calls a day. My data is virtually useless half of the time.
