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October 2023 by franniec13
Visited today, just looking for some good quality outdoor gear. The store is so well organized and the staff is so friendly —especially Gabby!
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October 2023 by Michael Royder II
Great store. Carries a multitude of products and lines. Clothing packs gadgets and more! Check it out!
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October 2023 by Kristi Powell
This was my first time purchasing from The Backpacker, and it won't be my last! There was a glitch with the size of the shoes I ordered online, and the web team took care of it immediately. They were very friendly and professional. My order arrived quickly and was perfect. The Backpacker gained a new fan.
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October 2023 by Matt Vincent
You wouldn’t think shopping at an apparel store would be a memorable experience, but ours was. Friendly, courteous, service oriented staff. 5 star service.
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August 2023 by A.I. Bruchi
Katherine was the best sales rep I've ever had. Super patient and informative. She helped me make my decision for travel shoes easy and efficient. Hopefully managers know how much of an asset she is to the company.
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August 2023 by John Francis
Rob is one the most knowledgeable, patient, and most effective customer service person I’ve met in years! I’ve been in sales my entire career and this guy takes the cake.
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July 2023 by Daniel Arnold
I feel like it could be a cool store. It is really beautiful inside. I hate buying online so I went in and the lady in the front looks up from her phone long enough to point me to the shoes. I told her I had questions. She merely said "Maddie is back there". I walked to the shoes. It was a lovely display but there was no one around. I waited 10 minutes incase someone was on a bathroom break. No one showed up. As I was leaving the lady at the front was still on her phone and I clearly have no purchase. She doesnt inquire about this but she does politely say "bye". Never asked me if I found what I needed. I decided to just let her know there was no one back there. At this point she thinks about putting her phone down and starts to go to the back. At this point my first impression is formed and I let her know it's no longer needed.I would have liked her to have put aside her personal phone use and taken me back to the store and make sure I was attended to.By the way, two other people were leaving the same time and were also complaining about the service.Probably a good store if you already know what you want... but if you do, why not just buy online??
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June 2023 by Erin Michelli
Has good quality clothing and outdoor gear. I wish they had a bigger selection of women’s clothing. Especially Vuori and Tasc.
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June 2023 by Amber Ferchaud
I visited the store to purchase a pair of running shoes. When I arrived there was only one associate working with one family in the shoe section. I happily waited my turn. I knew that once she was done she would assist my mother and I. She looked right at us but said nothing. No, "One moment and I'll be right with you." No acknowledgement that we even existed. But still that didn't bother me since she was already helping someone else. Again, I was happy to wait my turn.She then went to the back to get more shoes for the family she was already helping. During her time in the back another family arrived in the shoe section and stood next to us. When she came out the back she walked to the other family and greated them and started assisting them despite the fact that my mom and I were there first. In fact, she said nothing to us and proceeded to walk away from us again with no acknowledgement that we even existed.At that point I interjected and asked her if any other workers were available to help considering several others were in the store in other sections and not busy or doing anything. I literally saw other employees doing NOTHING. She responded no because she is the only one that works in the shoe department. She did however ask me what I needed. I told her I was looking for shoes for flat feet. She pointed at the wall and said those are for flat feet then walked away. I couldn't do anything at that point because you need a worker to get the shoes from the back. Again there were several other workers there doing nothing. It was ridiculous to sit there watching one worker trying to assist three different families nd one family (mine) was completely overlooked and disregarded.At that point I told my mom to put her shoes back on and we left. I rushed to Varsity Sports on the other side of town and luckily barely got there before they closed. As soon as we walked in the door we were greeted and two employees assisted us. One for me and one for my mom. I'll never go back to the backpacker again. You missed out on $300 plus dollars in sales today because you were too concerned with assisting others WHO didn't buy anything. The family the girl was running behind at backpacker walked out as we were leaving and the other family was doing an exchange. It serves them right for running paying customers away. Customer service goes a long way. We got none of that at the Backpacker today. Retrain yout employees and if you see one department overloaded train your other employees to assist vs telling me they can't help out in the shoe department. Utterly ridiculous. My money worked elsewhere today.
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June 2023 by Christian Sternfels
Outstanding professional service was provided. The gentleman who assisted me did an exceptional job in helping me purchase the necessary items for my upcoming trip.
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April 2023 by Dr. Remy Arnold, DPT
Excellent store with a wide range of outdoor recreational attire and gear. Very helpful and knowledgeable staff who are willing to go the extra mile to find exactly what you need.Also willing to order something to the store if it's not there when you are in!
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March 2023 by Emily Cousin
Staff is excellent and helpful. The place is clean and beautiful. I was excited for the Northshore location to open. I have previously shopped at the Lafayette location and I love the company and what they offer. I was there on grand opening day for the Northshore location, waited in line, and won a raffle prize. It’s safe to say I will continue to bring my business there!
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March 2023 by Victoria Kraft
Max was very helpful when we came in looking for a new pair of On shoes! Beautiful store, great prices and products.
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March 2023 by Kyle D.
This store is awesome. Very big and a lot of assortment of all kinds of shoes, hiking, camping and anything you need really. It's where I get my on clouds at. Very friendly staff too
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February 2023 by Allegra Lockett
The Backpacker has a large variety of On Cloud sneakers. The young lady who assisted me also provided excellent customer service. The environment was clean, relaxing, and peaceful as I shopped for my selection of socks and sneakers. I have found my new place to shop this brand!
