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November 2023 by Spencer Stelly
Jeremy was incredible!!!! He helped so much during my visit and I would recommend this place anytime just for people to interact with him and get the stellar service here.
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November 2023 by Zahir Giwa
I called in today scheduled my appointment and got my service done in a timely manner. I got great service by the mechanics as well as from Jeremiah at the front desk. I got great prices and great service. I will defiantly be coming back here for any of my other tire and brake needs.
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November 2023 by Andrew Bryson
Came in to have brakes replaced. I've used them loads of times never had any problem with their work. This time unfortunately the brakes weren't working properly and we had to bring it back. The reason this I think the experience is still 5 stars is because of the confidence I have they will fix it. Jeremiah at the counter was incredibly nice and immediately said they would take care if it. Integrity is something people complain about when getting work done on their vehicles and this place doesn't have that problem. They will take care of you.
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November 2023 by joslyn jolie
I went into Mavis tire to get a tire changed for my grandmothers car, Jeremy was SO helpful! And very respectful. Will definitely be coming back, I recommend this place 100%
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November 2023 by marcellina virgil
They have really great service and amazing workers. Would recommend this place if you need help with your tires.Update: 10/31Went to mavis to get my brakes changed and the services was amazing as usual and the pricing is affordable. Ms Reese was so helpful in helping me get everything done. Would recommend this place to anyone needing work done on there car
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October 2023 by Angel Hudson
You know the stereotype of men at mechanic shops preying on women assuming they don’t know much about cars? Well that was my experience at Mavis on Lee. I had a flat tire, and they tried to sell me a brand new tire instead of just patching the hole. They looked at me and treated me very condescendingly when I told them the vehicle I was driving. I told them to put my spare tire on and they were visibly upset that they were losing “business.” They took their time to put my spare on, did not tell me when they completed putting on the spare and did not return my keys until I asked. When I got to my car it was not found as I left it. It was parked horribly which was not how I originally parked and they rummaged through my things and left evidence of that all of my vehicle. If you are at risk of being taken advantage of please do not go. I took my car to discount tire to check the status of the same “unsalvageable” tire and they confirmed that all the tire needed was a patch and it would be safe.
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October 2023 by Leigh Brackett
I was very dissatisfied with my experience at Mavis on W. Lee Drive. I went there on a Sunday to get a new tire. They didn't have the size, so I was told they were ordering it and would be in at lunchtime on Monday. And the only thing they had available was a dirt-cheap brand. They said they would call me when it was ready. Monday came around, and they never called. I finally called them, and they said they wouldn't have the tire until Thursday. I told them I couldn't wait that long; I was currently riding on a spare. The worker there told me they would do "research" and see if they could get the tire that evening or by Tuesday. I was told they would call back. I never received another call. Here we are two days later, and they still haven't called. Well, 15 minutes after I got off of the phone with that worker, I said "screw it" and called Chabill's. They told me they'd have my tire in 45-60 minutes. They called 40 minutes later. Less than an hour after that, I had my tire.
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August 2023 by aleyah brown
Reese was amazing!!! Chris was very helpful as well. Even though they were very busy we got everything we needed done and Ms.Reese helped us out in more ways than one. Will be letting all my friends and family know that this is the place to go!
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August 2023 by DaNeis Brown
Reese is such a sweet lady, helped me out a lot more than she had too. The whole team is very knowledgeable and throughly explains what’s going on with your vehicle. 10 outta 10, highly recommend.
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August 2023 by M J
There was such a rude employee working in this place today. Nasty attitude on 100. If you don’t want to work you should have stayed home!! Can’t be out here talking to customers any kind of way, especially when a customer is being respectful to you and trying to ask for help. Definitely need customer service training because you surely don’t have any type of customer service skills…. Do your job or stay home, period!!!!
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August 2023 by Katherine B.
I had a horrible experience and I plan on going up the chain of command. I hope the CEO see's this. I walked in to NTB/Mavis on Essen lane I wanted some tires as I travel for work . The young lady at the front count first reeked of marijuana I asked her name she advised Kee kee (kiki ) . I told the young lady why I was in the store. She said ok, and give her one moment ! While waiting I noticed another a man walked in he spoke to everyone at the front counter and everyone in the waiting room . The young lady kee kee called out his name and asked to speak with him ! His name was Terence. Later to only find out he is a DM( district manager. I notice the flirting between the two but paid no mind to it ! I waited a minute and then asked was she ready! She advised that she will get another young man to help ! Which I thought was odd. No one came so I started to leave . While leaving I notice this young lady kee kee sitting in the Guys green truck outside the store laughing and playing . So instead of servicing a customer she is busy flirting and playing with the district manager . Now it's clear to me they are way more than co Workers and it's not a good representation of this company for a District manager to be having anything other than a work relationship with a service manager screams conflict of interest to me! She was very unprofessional, non bothered by customers and I will not return to any store she is working at . As I have told my business colleagues about the horribleService as well. I guess Terence was way more important than customers she was supposed to be helping.
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August 2023 by Joan H.
Tires. Pressured to buy extra services and warranties. Sarcastically answered questions when I declined. Extra charges which seem unnecessary. I basically don't trust this place anymore after years of taking my vehicles here. Won't be going back.
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August 2023 by Matt A.
I hit a pothole at highway speed when exiting the interstate and could immediately tell something was wrong with my tire and the internal structure around it. I was able to make it home, and the next morning took my car to Mavis on Lee Dr. in Baton Rouge, LA. After a few hours I received a call with an estimate of about $2,000. I'm not a mechanic and didn't know if that was a reasonable price or not, but that just seemed overly expensive to me, so I took my vehicle to another shop not even a mile away for a 2nd estimate. I was able to get my car fixed and out the door with this 2nd shop for less than $350 after tax. I couldn't believe it. I will never bring my car back to Mavis again, as clearly they try to take advantage of seemingly unknowledgeable people. DO NOT COME HERE**edit- I didn't mention where I went after - C&R Automovite on Burbank Dr here in Baton Rouge. Amazing honest people and great work.**
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July 2023 by Marcus [2X] P
Excellent store!! The staff is extremely knowledgeable & professional. They make sure every customer not only receives the best deals possible, but also take the time to walk you (customer) through therecommendations/services. You completely have an understanding of the services and prices behind them.Shoutout to Aren, Chance, Chase, & the whole staff!! If you need a Tire and Brake spot for a reasonable price w unmatched service this is the place for you. Everyone should get a raise!
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July 2023 by Anna Ivey
I got a good deal on tires here a few months ago and purchased the warranty for them which is great since I needed to use it for one of them. Figured I'd get an oil change while I'm here to find out it's $142. Even with the prices of everything going up that's $50-$60 more than most other places. I decided not to get it done here and I've still been here over 2 hours just waiting on the tire to be changed. It was the same thing last time I came I was here for over 2 hours. Idk why everything takes so long here but it's frustrating.
