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October 2023 by Acolla Edwards
The truck I was rented was so raggedy it barely picked up speed and kept pulling and jerking. I literally brought the truck back 10-20 minutes after renting it and was charged $84.49 wow really!!! I didn’t even have it long to be charged so much!!! Never again at this location
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July 2023 by Mishaux Ramirez
I had a fantastic experience here! Micheal Davis was amazing! He made drop off smooth and easy!!!
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April 2023 by Gary Waddle
I had an excellent experience getting my propane tanks filled. Leah was busy but was very polite, kind and helpful. She had a great attitude and was fun to work with. This in spite of her being very busy with a bunch of other customers. She is an asset to uhaul and they are lucky to have her. 10/10 would buy propane again.
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February 2023 by Monica Brown
So it's a reason this location has 2.9 stars. It was convenient since it's right around the corner from my apartment but I would've gladly drove further for better service. I filled up the tank to where it was before and they still charged me $15 because it wasn't on the tick mark even though I had pictures that it was. Save yourself and don't go to this location or even use uhaul anymore. Go to Penske or Budget who I've used before with issues!
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January 2023 by Anquelia Berry
12-29-22 1:30 pm I pull in the business to get my propane tank refilled. The young man on the outside cleaning trucks never asked did I need help so I went inside and ask the lady do they refilled them ? She said the man who does it is gone for today . Now I rented a trailers from this location recently and the lady who answered along with the other lady had filled propane before including the young man who was out there cleaning the trucks . There workers are lazy .
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October 2022 by Cameron Callais
I had a terrible experience at this U haul. I needed to move back home as quickly as possible and am 18 years old. I went on the website and reserved a 1-2 bedroom u haul. The website stated my u haul would be $60. When I arrived at u haul, the woman at the desk informed me that they didn’t take LA wallet- which LA Wallet has been considered a legal equivalent to a physical license or identification since 2019. I had to drive 40 minutes back home to pick up a physical copy of my license and 40 minutes back. Once I arrived back, the woman wouldn’t look up from her desk to acknowledge me for 2 minutes. She asked me to swipe my card and I half mindedly swiped since the website gave me a total of $60, and I assumed the price would be what I reserved On the website. When I got my u haul, they gave me the largest one they had which ended up costing me $150 total. $90 more than what I anticipated paying. Once again, I am 18 years old and was looking for the smallest u haul they had. I was not able to drive that big of a truck, so I had to pull over on the side of the road and get a family member to meet me and help drive it. This impacted his whole schedule for the day as well. At the end of the day, I left financially impacted and feeling taken advantage of. There are so many bad reviews on this location, I’m not sure why this is still being allowed to continue.
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August 2022 by DGConsulting
Fast, convenient refilling of my RV propane tanks.
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May 2022 by Ms. Nikki Red
A total scam artist she’s hustling for credit card numbers. Trying to get people to pay more to be next on the waiting List. Decided to go to the Florida street location instead because the vibe was definitely off on airline.
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May 2022 by Randy Richardson
They had what I needed & staff is professional and friendly. A bit of a drive but used them to get trailer to move my daughter home from LSU Baton Rouge for summer.
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March 2022 by Shontia Anthony
On march 1 was my last time renting from u haul the lady attitude was bad we said good morning to her she never respond if u dont want to work with people ur in the wrong place I always come to that location never ever again i will be renting somewhere else Attitude was so bad i went to the uhaul on Florida and Flannery very nice attitude very nice people everything went smoothly
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February 2022 by Clayton L.
This was what I consider a full service UHAul center. they were responsive. I'll use this location again
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December 2021 by Mandy Wininger
The most helpful, friendly staff. They went above and beyond to help me with anything I needed. Thanks so very much!!
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December 2021 by Yessenia Gomez
Great customer Service! Thank you!!
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November 2021 by Lisa Beth
I have BIG issues Uhaul. They seem to prey on people at the most stressful points in their lives...the local offices follow the lead of corporate offices. Spent hours on phone & online before, during & after. Finally got a VIP code for discount but it was never applied. Told to call manager at local store regarding this, but haven't been able to reach him, despite leaving explicit messages that include the discount code I was told only he can apply, charges on my card still do not reflect it. Also, UHaul's pick up online procedure didn't work for me despite 3 adults with valid licenses trying to pick up truck. Ended up driving 20 miles further round trip to get & return the uhaul 6 hours after reservation time & in rush hour traffic. I still had to pay for those miles/gas. Told only local store manager can credit me for those miles. No reponse from him about this either. This company basically has a monopoly and don't care if you are screwed over/dissatisfied!
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June 2021 by Holly M.
worst experience ever. they changed our reserved time and location without warning the night before our move and kept us on hold until they closed and anytime someone answered we were transferred to a different department ended up having to cancel and will never use again worst company and worst customer service if I could give a lower score I would U-HAUL sucks at their job.
