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December 2023 by UniqueGlam By Kay
The absolute worst ulta. No one wants to help anytime I come to this particular store. The manager Alexis was rude and you can tell she doesn’t want to be there or actually do her job. She had an attitude when coming to assist in changing a price on a sale item that YOU all have posted. Please train your managers to do better. As a Diamond member I don’t feel valued or appreciated.
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December 2023 by Jewell Ricard
HORRIBLE!!1. We went into the store was not greeted by anyone.2. Walked straight back to the salon counter to schedule an appointment. Two associates were there, one styling the others hair. Neither asked if we needed help.3. All in all, we encountered 7 associates who never acknowledged us! Even the male manager kept his back to us.THIS INCIDENT IS IN MY TOP 2 RUDEST LACK OF CUSTOMER SERVICE PLACES I’VE WITNESSED!! WII NEVER GO BACK!!!
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December 2023 by Baileigh Dabdoub
Typically pretty good! but they’re not great at restocking and PLEASE turn the AC on… and when yall run out of a gift with purchase, take the sign down…
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November 2023 by Summer Deshai
Horrible customer service ! I have called multiple times and they placed me on hold for more than 10 minutes twice as if they want you to get frustrated and hang up. Everytime I call they do not answer questions clearly. Forget trying to work there because the hiring manager is never responsive. I recomend the bluebonnet location .
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October 2023 by Rosalyn Carter
This was a first for me, I love the attention I received from the cosmetic consultant. I will surely visit again. They are do professional and pays attention to detail
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October 2023 by A Love
I have traveled the world and this location is by far at the bottom. Was not greeted by any of the associates. Was very lost looking for one item. Finally a young lady was coming from the back or from her break and saw I was confused and asked what I needed help with. I told her the item and she pointed and went to the register which by the way she could’ve walked me to the product because it was near the register. I spent more time still searching the area she pointed to.I went to the register and another lady checked me out by the name of Destiny! Very rude didn’t speak back to me neither did she answer when I asked how are you? I then asked about picking up my birthday item and she said with an attitude oh we don’t have the item and your birthday month is over. Let’s be clear you can get your birthday item after your bday especially once Covid happened because if you are sick that’s a valid reason to not make into a store. The person on my phone call found Destiny to be very rude as well without me sharing my thoughts on her behavior. She didn’t answer anything I was asking totally ignored me. I left the store spoke with a manger and Destiny flat out lied to me. The manager confirmed I could’ve received a gift. Destiny needs to be reprimanded and honestly removed. She doesn’t need to be in a customer service role at all. Leave the attitude and whatever is going on in your life outside of the building.
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September 2023 by Lisa Fehnel
I had come in for a specific product and maybe one other item. I was greeted promptly upon arrival, was asked if I could use help finding a specific product, I said yes and was walked over to its precise location. I never would've found it! The employee also helped me find a very nice shaving lotion. Five stars for Ulta on this experience.
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July 2023 by Cassandra Brooks
Very knowledgeable and friendly atmosphereKEEP UP THE AWESOME WORK ? ? ? ? ? ?
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June 2023 by Marty Miller
They have an excellent product selection. The stylists are very helpful even if you aren't using the salon services. Employees in general are friendly and helpful.
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May 2023 by Erin Michelli
One of the workers (I think her name may have been Bailey?) was awesome… I was looking to achieve a very specific make-up look and she helped me find exactly the right products to make it happen.
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April 2023 by Jenny Huynh
I never have any issues at this location. When I go inside, I always get greeted when I enter and employees will ask me if I need any help/assistance. I booked an appointment for a signature haircut and Sadie did my hair. Loved her work and her personality and I'll be back in the future!!
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March 2023 by sarah b
I got my hair done at the salon at this location. Constance did my hair. She did a great job! I enjoyed the service. I will definitely be back in the future.
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February 2023 by Dae
I was racially profiled at the location twice. Guy with white hair and a tall blonde literally stalked and stared at me while I shopped. I made a call to coporate about the situation. My advice, buy online or avoid this location. I felt so uncomfortable especially because I have severe anxiety, being watched was so unsettling. I come to this location a lot and as of today I will not be returning.
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February 2023 by Denese Blue
Love the availability of so many products under one roof. Justin is the nicest, most helpful and knowledgeable associate!
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January 2023 by Nic Bencaz
Very helpful staff for confused husbands trying to purchase a Christmas gift for their wife. They spotted the "deer in the headlights" instantly and got me to the right spot, described the products in detail, and patiently stayed with me as I fumbled towards a decision.
