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February 2024 by Nia Stevens
Wouldn't help me as they have for a simple package with same contents
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January 2024 by Rory Hector
Horrible business! I went there with a UPS shipping account number to ship a package to my employer, but they said it she wouldn't be able to ship it because she couldn't find that account. She was rude and made a point to loudly tap her finger impatiently on the counter while I tried to figure out why it wasn't working. I left without shipping anything since I would have to pay myself in the amount of $80. The next day my employer asked me to call them to figure it out before bringing it in. I called and a guy answers "Hello, UPS on Highland" I say "Hi I was hoping to see if I would be able to ship a package using a UPS shipping account num.." and the phone hangs up. I immediately call back angrily, someone else answers, and I say the last guy hung up on me. This new guy says it was "connection issues". I explain what it is I need to do and then the guy says "yeah we can help you do that, but we have a line so give us a minute". I have been waiting 20 minutes, I started recording after 6 minutes into the call. They are sitting around talking at this point, I heard the words "shot glasses" in the background. They clearly hung up on me at first, and are now trying to make me wait until I just give up. What a horrible way to run a business for something that should be fairly routine. The employees and owner of this place should be embarrassed and ashamed.
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December 2023 by Kat Woolf
Super kind people working here. Helpful and professional.
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October 2023 by SL D
Came to them with a last minute print job for a company conference and Lauryn was an absolute delight; sharp, kind and handled our hefty order in no time. Appreciate you, Lauryn!!!!
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July 2023 by AURA Ad Co.
Awful experience here. I printed out 250 4 x 6 flyers for a grand opening event for one of my three businesses. This particular UPS store is about a quarter of a mile from our shop. I picked up the flyers on Sunday to be distributed on Monday. They sat in my car overnight, and the next morning they were completely stuck together. I was given no warning that this was a possibility. The store refused a refund. I was informed that “these things happen sometimes” and that I could get a 15% off on the next order. The people are friendly. But this is such a stupid policy. I would’ve spent thousands of dollars at this location over the course of a year, and they lost my business permanently over $80!
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March 2023 by Laura B
This is my absolute favorite UPS store! I accumulate my pkgs or returns for when I'm in the area, or I make a special trip from Zachary, LA, to ship items from there. The staff is courteous and not grumpy in the early hours and they are all professional and courteous. Customer service still exists in Baton Rouge!
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March 2023 by Diane Gossett
One of your workers was so helpful to help me get my package ready to ship...really impressed me!
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February 2023 by Jerry Gloyer
Excellent service. Reasonable prices. I would use The UPS Store again.
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February 2023 by Christina A
I visited this location several times around Christmas to send packages. It was busy but the crew had the line moving quickly and efficiently. Even when the line went out the door, I was finished in twenty mins or less. This is a well-run store.
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February 2023 by Cathi Williams
Great workers and great place near my home. I sent a package to Birmingham and they got it within 3 days! Thank you so much for taking care of business.
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February 2023 by S Y
Awesome team and thank you Christian for your patience processing my packages.One of the best stores I ever have visited, which has service consistently above expectations
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February 2023 by Lesa Kelley
Love this store! They are always consistent in assisting. In and out of there quickly and my packages arrive when they say they will! Great crew! Highland at Lee Baton Rouge !! 5 stars!
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February 2023 by Evelyn Greenwood
I have always had a great experience here. I have used them many times and everyone is so nice and helpful. I recommend them.
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February 2023 by Jace Owens
Always very friendly and helpful. They go out of there way to help with any problems you have printing labels or anything else to get things done quickly and correctly.
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February 2023 by Melanie Uzee
I have enjoyed professional assistance with all my UPS needs at the Highland Rd. store next to the Walmart Neighborhood Grocery.
