-
August 2025 by Jhori Leonard
My experience was horrible. The moment I came in, I felt somewhat unwelcome. The staff was very rude throughout the duration of my appointment; while receiving pedicures services, I simply asked the older lady that was completing the pedicure could she even out one of my toenails as one was significantly more slanted. She smacked her lips, rolled her eyes, and screamed, “it is even!” While placing both of my toes together to “show” me that they were even. I pointed out the area I was talking about and she said, oh you mean here?, and then rolled her eyes again.
-
August 2025 by Latonya Wilson
A Disappointing Experience at Van Nails
During my recent visit to Van Nails, I was surprised by an unexpected price increase. When I confronted Mary about this, she insisted that the new pricing had been in place for months. I pointed out that I had paid a different rate just two weeks ago and even presented receipts to support my claim. Yet, she dismissed my concerns without even an acknowledgment. It wasn't just about the money; it was the blatant lack of communication that made me feel disrespected as a customer.
Things deteriorated further when technician Kim came to assist me. Her visibly irritated attitude was unprofessional and frankly unacceptable. I refused her services because no customer should have to tolerate disrespect in a place that is supposed to focus on care and comfort.
It's disheartening to have to end a long-standing relationship over such poor service and treatment. I strongly encourage current and potential clients to remain vigilant, stand up for their rights, and choose establishments that genuinely value their customers. Respect and professionalism should always be the standard, not an option.
-
May 2025 by Pamela Morris
I love this shop lashes n nails be on n popping
-
March 2025 by Gheydy Yeydyr
I would not even give them one star. The staff was rude and unprofessional, speaking to me in a disrespectful manner. The quality of their nail services was poor, and the results were far from satisfactory. I had to visit another salon immediately after leaving because they polished my nails any kind of way and the nail salon I went to after them just to get a polish had to re shape the nails & everything so pls don’t spend your money there.
-
March 2025 by Ashley Moore
The customer service here is horrible and so is the quality of work, had to ho to another shop immediately after to fix the work! First and last time going!
-
December 2024 by Adriana Scott
Kim is great with lashes. Her Mother is very rude you tell her how you want them done and she do them how she want.i saw her use the same gloves on several ppl never change them. When kim do my lashes they last.
-
November 2024 by Makala Wright
Honestly would not go back I didn't like the way my nails were looking and they seemed annoyed that I said something about it the lady who did my lashes also was annoyed that she had to do them and she just pulled the lashes and glue from a random cabinet not sanitary at all she put way too much glue on my lashes and way to close to my eyelid it hurts to blink save your money don't go here
-
October 2024 by Pandora so I Mclaurin
Horrible shaping on my nails
-
May 2024 by Justin Huynh
I surprised my girlfriend with a nail day. Excellent customer service, pays attention to the details, and they were so nice! We will be coming back.
Cleanliness: Very clean
-
April 2024 by Swacera Moore
The quality of customer service and their work has went down. When I was in middle school, the customer service and talent was amazing. I’m now 31 and was so heart broken at how they treated me at my visit today. Now, since they take the payment before they start, they’re rude and don’t care how your nails come out. They thanked me at no point. Not when I paid nor when I left. Also, the lady painting my nails was extremely rude and short with me. I continuously had to keep addressing her for how nasty she was speaking to me. I shouldn’t have to be tense in a salon I’m paying to relax in. I was so disappointed and hurt with the way they treated me, I’m typing this in the parking lot. I will never go back. Black women, we deserve better. It’s all about money for them. They don’t even care to be polite. It seems because they’ve been there for a while, they don’t care because they feel we need them. Disgusting!
-
October 2023 by kattie wicker
Nails was perfect!!
-
September 2023 by Kattie W.
I love my nails, he did an amazing job. It was perfect!! It wasn't one mistake that he made. This is now my favorite nail spot!
-
August 2023 by myisha Joseph
Love Fancy nails.
-
July 2023 by Jada Carter
Bad attitudes they rush on everything
-
June 2023 by Joanie Wells
Big shout-out to Miss Kim Miss Mary in the game they're awesome I visit them every two weeks
