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January 2024 by shaft gaines
Great place to buy you Verizon products!
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November 2023 by Alexander Aucoin
If I could give a zero star I would. I went into the store seeking a free phone package since I would be switching over to verizon from a different carrier. I was in the store for nearly 3 hours as I was passed around to the manager since the person who helped me did not know what to do. I made it very clear that I was wanting an upgrade that would be free, or close to it, since my old phone was in fine condition. They assured me many times I was not going to have to pay for the Iphone 14 they gave me and that it would be "practically free". Turns out, I am stuck in a 36 month payment for this phone and they have been no help in trying to fix this since going back. They lied to me for a commission on selling a phone, and I'm sure I wasn't the first or the last. Will only be going to an official Verizon from here on out, not a licensed wholesaler, and especially not the one on college.
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November 2023 by Rob C
5 stars even though they couldn't help me. They tried for an hour and had the best customer service I have ever seen.
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October 2023 by Sean Trotman
DO NOT GO TO THIS LOCATION. Even though it looks like it, this is not a Verizon store; it is a cellular sales "authorized retailer" that is impersonating one. Their salesperson lied to me to get me to purchase a phone off of contract and would not take it back even when Verizon corporate told them that they needed to. Throughout the last couple weeks I have been lied to an additional several times, even being given a FAKE phone number by their store manager (which I repeated to them multiple times). If you need to shop at a Verizon, I highly recommend going to the location on Seigen or Bluebonnet as they are close by and don't knowingly take advantage of and lie to college students.
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September 2023 by Sean T.
DO NOT GO TO THIS LOCATION. Even though it looks like it, this is not a Verizon store; it is a cellular sales "authorized retailer" that is impersonating one. Their salesperson lied to me to get me to purchase a phone off of contract and would not take it back even when Verizon corporate told them that they needed to. Throughout the last couple weeks I have been lied to an additional several times, even being given a FAKE phone number by their store manager (which I repeated to them multiple times). If you need to shop at a Verizon, I highly recommend going to the location on Seigen or Bluebonnet as they are close by and don't knowingly take advantage of and lie to college students.
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September 2023 by Jen T.
PLEASE do your due diligence before buying a phone from this store. You can get the same phone from the Verizon website OR the Apple store for hundreds of dollars less. This is a PRIVATELY OWNED store and is NOT owned by Verizon in any way. They will sell you an overpriced phone by saying your carrier will not allow you to finance it. That way you can't return it and the salesperson makes their commission. If you are a Verizon customer, and you have problems returning a phone, you can make a claim with Verizon's fraud department. They are aware of the situation with this store. My college son was told he could not finance his new phone through our Verizon plan, which was a lie and ploy to get him to buy it in full. He asked for the 128gb Apple phone only later to find out it was 64gb. The store refused to return the unused phone. Verizon's supervisor 3-way called the store and spoke to the manager, Nathaniel. Nathaniel wasn't aware of Verizon's agreement with this privately owned store allowing Verizon customers to return a phone within 30 days. Nathaniel provided us with a disconnected phone number for the other manager, Sean. And from there, contact numbers for the regional managers, Chad and Alec. One after another sent us in a whole different direction. It's almost laughable at this point! Beware!!! This is a shady business hiding under the Verizon Wireless name.
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August 2023 by Darick Troutman
Very nice clean professional store if you are a Verizon customer or you're interested in Verizon this would be the store I would highly suggest
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July 2023 by Chosen Watson
The staff on College Drive are always super friendly! Went in today to see how much my bill was to get my phone turned back on and Jay Q. (I hope I got that right!) was very sweet and helpful! Thanks for the help Jay :)
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July 2023 by Lalah Butler
Dennon was great! My phone blacked out the day before and he was not only personable, and friendly but he was able to get me a new phone with a promotion under 30 mins.
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May 2023 by danielle thomas
Went to the College Dr. location trying to start a new line of service..So I decided I wanted the Z Fold 4..Was informed that they were out of stock @ this location..The Guy got on the phone to look for the phone at another location in Louisiana,, Once he proceeded to end the call I was told he found one..& it would be ship in 2 days…Took my name number to call once the device made it in..Never I gotten a call or nothing back,,I have tried to call but never got a real answer about the phone.,,Did NOT feel welcomed upon entering store
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May 2023 by Bruce Webb
Back when I lived on Baton Rouge I went to this Verizon establishment to get a phone. This was in 2014. To my surprise they said they needed a 150 dollar deposit because my credit wasn't up to their standards. So I walked across the street to Wal-Mart and got an excellent phone with awesome service. Now in 2023 I'm with Consumer cellular with even better service. Thank God for choices.
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March 2023 by Valencia S.
Gabe, is a Godsend. Genuinely concerned about the customer's experience. Very patient, engaging, and when he doesn't know something......he doesn't fudge a response; he inquires.Love, love, love Gabe. Keep up the great work. Thank You, Gabe and Thank You Verizon!!!
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March 2023 by Pam Porter
I will never buy a phone from another place.On two occasions when I was having troublewith my phone, I took in there and they fixed it for me at no charge
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October 2022 by Samuel Brown
I had an issue with my account. When walking in a he store I immediately was greeted and offered a bottle of water and asked about how I’m feel and how he can better assist. Nevertheless, he help solve my issue and also suggested the different promotions that were currently going on. At the need I was extremely satisfied with the whole experience.
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October 2022 by Bill Grass
I bought an iPhone 14 Pro Max at Best Buy since it was the only place seemingly in an 8,000-mile radius that had a couple in stock. When I got home and tried transferring everything from the old phone to the new one, my cellular info wouldn't transfer for some reason. The data was there, but not my phone number. I brought the phone to this Verizon store, and I was immediately assisted by Gabe. He tried something on his end which didn't work. Then he talked to Verizon on the phone and then spoke to somebody supposedly in tech support. They didn't help one bit. Gabe then decided to try another trick, and it was successful! Without counting the time talking to Verizon on the phone, the whole process took maybe 5 minutes. Thanks for the help, Gabe!
