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December 2023 by Gregory Alford
Very nice staff when you're face to face with them inside the store but hope to God you never have to call them on the phone. Terrible terrible phone service. If you have to call them, expect a very very long wait.
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November 2023 by Brittany K.
I've been on the phone on hold for over 45 minutes. Not one person has even said so much as a word to me. Not hello not please hold. They just answer and immediately put me on hold and they do this over and over and I just have a simple question to ask. Do they take insurance cards over the phone as in a picture if I don't have the physical card? It's poor customer service and bad for business to just contact LT put people on hold. There's no way you have 45 minutes worth of other calls to tend to and can't even ask someone to please hold without speaking to them at all. Worst pharmacy ever!!
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November 2023 by Paradise Xcell
I call the pharmacy yesterday and I was on hold just for them to get on the phone to say please hold 6 times!!! I was literally on hold for bout 30 minutes to an hour. I call 3 different locations just to see if it bad on the pharmacy line and guess what IT IS!!!! I been a loyal customer for over a 10 plus years but now It's time to try out others like Walmart or the local pharmacy drugstore that been out here for years that getting overlooked. ?
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November 2023 by Ramiro Martinez
They leave you hold for hours to talk to Pharmacy
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September 2023 by Michael Chatelain
I have been using Walgreens pharmacy for quite some time. That being said I would like to recognize Armani. She is always friendly(smiling), accommodating, and helpful. This young lady goes above and beyond to make you feel appreciated and it is for this reason I will continue to use this location and will also strongly recommend others do the same. Thank you Armani for always welcoming us with a smile, in these days and times it is definitely a rarity to find someone like you and we want you to know you are so appreciated, You are definitely an asset to the Walgreens staff.
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September 2023 by Joseph “Psycleman63” Hollier
My experience was TERRIBLE at this Walgreens! I am a 60 year old, sober, homeless man TRYING TO STAY SOBER! I rode my bike several miles to get my very much needed medication and as soon as I got there I had to pee but the bathroom door was locked ?So when I asked for them to unlock the door they simply replied the bathroom is closed... Really? Gee I would have never guessed that...Duh!!!! That's why I was asking for them to open the bathroom... does that make sense? Or am I just to senile to understand what's going on?So I ran next door to the Walmart Neighborhood Market to use their bathroom, but as I said previously I am 60... I didn't quite make it ...I had a little accident and walked back a little wet...Then she charged me $6.00For my meds...!?I wasn't expecting that I thought my Medicaid would take care of me I guess not...So the whole trip was pretty much for nothing ? they were not one bit apologetic about any of this....They did not give a $!*+ and pretty much let me know this fact... it was very humiliating for me...I've done many reviews on many businesses this is the first bad review I've ever done but you know sometimes somebody's got to say something what kind of business treats their customers.... (medical at that)In this way???Not CVS I know that much...Certainly not Walmart...In fact, as I previously stated they let me use their restroom and I wasn't even their customer.... I was Walgreens customer... peeing all over himself...Well I'll have to go and give plasma or something to buy my medicine tomorrow and I'm terrified of needles...Thank you for the great customer service Walgreens.Joseph Hollier ?
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September 2023 by Gregory Williams
Try calling them and see what happens........good luck getting anything more than "WALGREENS PLEASE HOLD" (30 minutrs of corny hold music)
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July 2023 by Jordan Alban
Love these guys ! They are nice more than not and they deal with a lot of crazy and still keep there cool. They always come through and they help as much as they can when and where they can. It’s refreshing to have someone actually care.
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July 2023 by Chad R.
On my way no issues Great service!!!I'm sure coming back here to this location if you need your prescriptions filled in and out come here
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May 2023 by Sharon C.
For years I used Rite Aid at the corner of Perkins and Siegen. When that store closed, I transferred my prescriptions to your store across the street. I moved across town and your store at the corner of Airline and Old Hammond Highway is more convenient. I order my prescriptions through Express Scripts (because they're less expensive). Someone dropped the ball and my prescription wasn't refilled timely. I called my physician and explained that my meds were going to be delayed for approximately 7 to 10 days and asked that he call in a prescription for me to Walgreens to cover those 710 to 10 days. He did. Walgreens sent me a text saying that it wasn't approved because it was too soon. So I called them and explained the situation and was told that my meds would be ready at noon. I went to the store at 3 o'clock today, after getting a text from them saying that my prescription was ready, and lo and behold, it was not ready for the same reason. NOT acceptable.
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November 2022 by Meagan
Chronically and severely understaffed (like most other locations in this area). I haven't had any issues with the staff actually working there. It's just that they need a least twice as many people working at any given time. I am currently still on hold for the pharmacy. It's been almost two hours at this point. This is the third day in a row I have tried calling. I need one simple thing done that I should be able to do in the app, but cannot for some reason. Beyond frustrated.
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August 2022 by Victor Thompson
I went to put money using my PayPal app where you scan and make a barcode they scan the barcode it went to the machine but then I have my license at a digital which is real la app and they went to scan my license and they couldn't scan the license so I couldn't accomplish what I was trying to do waste of time they need to either get their machine fixed or la wallet needs to update their scanning on the digital licenses which was approved by the governor of the state official document now I'm running into problems for stores no accepting because they say you have to have a hard copy so why pay money for something that you can't use okay Governor get this right now
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August 2022 by Shanon Hutchinson
I went there the other day and I was in line and a cashier let a customer cut me in line after telling him I was next he then got an attitude and snatched my money out my hand the situation got real ugly but he was very disrespectful and I wouldn't advise anyone to go there cause I would hope it won't happen to anyone else u don't treat ppl like that
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August 2022 by Lindsey Adams
Worst customer experience I’ve ever had at a Walgreens, and that’s saying a lot. Multiple times a person who said she was the pharmacy manager lied. When I called her blatant lies she walked away. She hung up when I called to get her name. It would have been funny if it wasn’t my health she was playing with. I hope she’s never treated the way I was.
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July 2022 by Jefferson Brumfield (JB)
Love the staff here. Sina is always a pleasure to talk with, whether I need help finding something or checking out. They had a long line at the drive through last time we went, but moved it quickly and got our scripts out to us much faster than most places as well.