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January 2024 by trin kathryn
You will not receive your car back in a timely manner. Go elsewhere. I was quoted 5 days for a minor fender repair which turned into 6 months after their poor management. There is still a piece dragging on the ground under the car after the repair but Im afraid to bring it back because I cannot afford another 6 month rental car experience. Now I have received my car back but I need proof the parts were on back order for so long in order for insurance to reimburse me for the rental. Big Easy is dragging their feet on that as well. That should be a simple call to the dealer or a quick visit for the old records but I'm still out a lot of money waiting on them to send proof. I got my car back in September and I still haven’t received those old records so I can be reimbursed for the 6 months of rental car fees. I call back weekly but no one can give me the documents I need. This place is very poorly run and I have spoken with a lawyer because this is ridiculous. Insanely unprofessional.
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December 2023 by Jarvis Logan
They took too long with my car. Plus they gave me runarounds about when it will be finished it's a fact that my car is not the only car they have to work on but still. I'll give them some stars for the fact they did a good job on my car I just wish they had better sense of urgency.
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November 2023 by Marcy Pineyro
GOOD CUSTOMERSERVICE, but I felt for the time period they had my car 1 month& 1 week time to be exact. The repair work should have been spectacular. IT WAS NOT it looked like it was a rushed when I got it back. I had to point out a few raw details that they were quick to fix though, and would have loved to find my car's tidyness the same way I turned it it, but that didnt happen. I had do a deep cleaning of the inside and outside of my car, and take it to the dealer for service,because all fluids were drained /dried up for some reason, which is probably due to the full inspection they had to to the car.
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May 2023 by Jodi Roberto
Joanie, Gerald, and the rest of the team were very easy to work with.
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March 2023 by E Barton
They recieved my vehicle on February 17 and it is going on April and my vehicle is still "waiting on parts" and apparently from what I am hearing, this is a constant problem with this shop. Horrible communication. No one is ever in the office. It has been over a month and 2 weeks (3 weeks max estimated 24 total work hours to complete the work) worth of repairs are still not complete. Parts that were supposedly orderd in February are still not in as of March 22. I was told they are waiting on a brake line. A part that they can get from the Ford parts department up the road. I don't know who is responsible for sourcing their parts but they need to be replaced. Do not reccommend.Services: Body & Trim
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March 2023 by Eric B.
They recieved my vehicle on February 17 and it is going on April and my vehicle is still "waiting on parts" and apparently from what I am hearing, this is a constant problem with this shop. Horrible communication. No one is ever in the office. It has been over a month and 2 weeks (3 weeks max estimated 24 total work hours to complete the work) worth of repairs are still not complete. Parts that were supposedly orderd in February are still not in as of March 22. I was told they are waiting on a brake line. A part that they can get from the Ford parts department up the road. I don't know who is responsible for sourcing their parts but they need to be replaced. Do not reccommend.
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February 2023 by Jessie Fontenot
I know someone that has their vehicle there and if I could give it a negative 5 stars I would. It's a hassle to even get an update. They claim they only do update email on Tuesday but yet he's gotten emails on other days of the week. I don't ever recommend this place
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February 2023 by G2litt !
Takes very long , and changes the dates to recieve your car car back very often
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September 2022 by Bryan M.
So I'm not one to write bad reviews because I just don't care enough sometimes about the situation but when you spend thousands and it don't get fixed then it's an issue. So I brought my car here to get painted ,ceramic coating ,tint and a protective film put on. Got there told them everything I wanted and they told me everything they could do for me and perfect. After maybe an month and a half get the car back and it's not right at all paints drips paint bubbles some parts didn't even get painted some parts weren't even ceramic coated some parts were ceramic coated with out even being paint corrected and as a big detailing fan myself I know that if you don't correct the paint before you coat it it wont stick or last. So I call back and tell them the problems. ( bubbles on paint drips forgot to completely ceramic coat some places of the car and overall not a good job.)They tell me to bring it back in a week because the manager and the owner who was the only one that did the protective film were going on vacation and I had to wait... cool no problem after a week I drop it off a month later pic it up no tint because they don't have a tint guy but offer the service ?? I don't know how that even works. they couldn't protective film the car cool no problem I can live with out it. But it's funny how the bubbles and the places that didn't get painted the first time didn't get paint the second time and after washing it I even notice that they cheap out on the layers of ceramic they apply my roof prolly got one coat as other parts while my hood and doors got the correct amount. so now instead of bringing it to them a third time ima just go pay some one else to fix their mistakes because their so disorganized. so conclusion if you don't really care about your cars paint go here but if your into detailing and so called professionally installed ceramic coating DO NOT GO HERE. BAD SERVICE BAD COMMUNICATION BETWEEN THE MANAGER AMD THE WORKERS.
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August 2022 by Azemar King
Great service, with military discount!!! Got my truck hooded painted, ceramic coated, & detailed!!!
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May 2022 by Greg Homer
Quick service. Had my car back to me in a couple days. The repair was perfect.
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April 2022 by Jay Dufour
i wish i could give them negative 5 stars. it’s like taking your vehicle to a daycare for the mentally challenged. they talk big like they will keep you apprised of the schedule but never do it and after a couple of months of excuses for not doing the work i call up and they tell me they moved it elsewhere
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February 2022 by Patricia Ball
I see the big easy collision does a nice job on the cars,trucks they do tint on the windows BEC will get the job done.
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November 2021 by Patricia G.
Brought my car in someone just put a dent in passenger rear right bumper then I was told after they took the bumper off there was something with the underneath part like something to do with with frame although the guy just barely hit and just put a dent in the rear bumper which was very much not dented in that bad at all and then it took seven days for my insurance company to come back out and approve the extra work that they said was wrong with it then it has been one month and I told him I have to have the car because it was a lease I have to return it and it was running out of days for my rental car so then I get sent pictures of what the car looks like now there are chips all over the hood all over the car is if someone were to be putting stuff on top of the car or flinging stuff everywhere while the car is being worked on because it's been sitting there for a month and this is the worst experience I've ever had and then they try to tell me that those chips in my paint which the car is at the very end of 2019 so it's basically a 2020 car only had it for almost 2 years that's it and it just gets driven to work and back home and parked in the garage and I would literally have to be driving behind a dump truck or some thing to have rocks fall off the back of the truck to have the damage that is on my car now so I bring it in there for one minor fender bender and now my whole car is chipped down past the paint where it will rust it's almost as if it was purposely damaged so I would have to bring it back to get more work so they can make more money which will not happen whatsoever is there will be a lawsuit filed now since that is this is happened I will not recommend the shop in any way shape or form stay clear from this place I thought this was a reputable place and then I read online at another person who thought everything was wonderful but they told him the same thing that they found more damage so they called their insurance company got them to approve the extra work then they called me in a rental car company got them to extend the rental that's exactly what they told me and exactly what they do with me when there was not barely any damage at all except for the bumper and the same person that said the same exact things is watch these people told me so this is not reputable this is a scam this is illegal it is against the law what they're doing and they're doing this to make more money my suggestion is you better go to another Collision center place ASAP stay away from here
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November 2021 by New Orleans Truthers T.
Brought my car in someone just put a dent in passenger rear right bumper then I was told after they took the bumper off there was something with the underneath part like something to do with with frame although the guy just barely hit and just put a dent in the rear bumper which was very much not dented in that bad at all and then it took seven days for my insurance company to come back out and approve the extra work that they said was wrong with it then it has been one month and I told him I have to have the car because it was a lease I have to return it and it was running out of days for my rental car so then I get sent pictures of what the car looks like now there are chips all over the hood all over the car is if someone were to be putting stuff on top of the car or flinging stuff everywhere while the car is being worked on because it's been sitting there for a month and this is the worst experience I've ever had and then they try to tell me that those chips in my paint which the car is at the very end of 2019 so it's basically a 2020 car only had it for almost 2 years that's it and it just gets driven to work and back home and parked in the garage and I would literally have to be driving behind a dump truck or some thing to have rocks fall off the back of the truck to have the damage that is on my car now so I bring it in there for one minor fender bender and now my whole car is chipped down past the paint where it will rust it's almost as if it was purposely damaged so I would have to bring it back to get more work so they can make more money which will not happen whatsoever is there will be a lawsuit filed now since that is this is happened I will not recommend the shop in any way shape or form stay clear from this place I thought this was a reputable place and then I read online at another person who thought everything was wonderful but they told him the same thing that they found more damage so they called their insurance company got them to approve the extra work then they called me in a rental car company got them to extend the rental that's exactly what they told me and exactly what they do with me when there was not barely any damage at all except for the bumper and the same person that said the same exact things is watch these people told me so this is not reputable this is a scam this is illegal it is against the law what they're doing and they're doing this to make more money my suggestion is you better go to another Collision center place ASAP stay away from here
