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December 2023 by Amber Sullivan
Bank is ok and staff is super nice! But, I keep having problems with my credit card and security notices. It shouldn't try to lock my card up everything I swipe it. Also..you now have to pay a fee, $8, to have a checking account (or you can have a min of $100 or direct deposit) and fee will be waved. Another thing, when I go to pay my credit card bill, they informed me that it's 7$ to pay a balance, that you are already trying to pay on monthly balance for bossier federal! This is if you call to pay, or if you try to pay ur bill on their website. 7$???!! Have to have a bossier fed bank account to auto draft. If you want to not be charged $7 for paying on your own credit card bill at your own bank, then you must go inside and pay (which they only have a few locations and all are not by my house) or mail a check, or auto draft. See, this is a credit union and I use it for certain thins, but overall, I use capital one for day to day things. Also, the bossier fed website, where u sign in, will lock you out if u accidentally mess up even 1 letter. Try hours later..says "error" and to contact them. Well at almost 9 o'clock..that number obviously wont work. Finding the customer service number online is hard to find for some reason on my browser? But I found it, and the girl couldn't even bring up my account. So it's like I'm always running into trouble with this Bank. Another thing is is I can't get into even try to pay my bill online, and I've made a name and password, and of course it doesn't work. So your best bet is just to go up there to do anything that you need. Plus their website is not that great. Just letting you guys know some stuff about Bossier Federal Credit Union.
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October 2023 by It’s Me
Don’t make any online purchases because if anything goes wrong they will not help you dispute anything!
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September 2023 by James B. White
I been using this bank for 8 years! I have not ever had a problem!
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November 2022 by Holly S.
I went to buy a new vehicle. I told the loan manager to run Bossier Federal and check their rates. It was almost 2% below every other lender. My son uses Bossier Federal and loves doing business with them and now so do I.
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September 2022 by trey huffstickler
I have been banking here for 25 years. Best customer service in town hand down. I love this place.
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July 2022 by lakendralynn Washington
Great service every Time!!!!Been banking with them for years.
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June 2022 by Heidi Anne
Lacking in customer notification and insecure practices with customer personal information.
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April 2022 by Torreace Brossette
Don't even waste your time with this old fashion back ! I have a issue with his bank everyday to the point I stop calling . The online service is horrible , I live in another state and online banking is how I maintain my account . I can't logg in , my password never work and Everytime I call with a system issue they can't help ! And on top of that they don't have a technical support 1800 number . && They have the NERVE to charge for a bank statement copy but THEIR SYSTEM IS ALWAYS DOWN ! I BEEN WITH THIS BANK OVER 8 YEARS PLUS . YALL SUCKKKKKKKKKKKKKKKK & I WILL BE SWITCHING BANK SOON ! Oh and y'all never listen , Everytime I call they ask have I moved lol I moved over 1 1/2 ago and they are still asking questions that I updated on my profile !
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April 2022 by Karabo Kay-Bee Mokoena
Appreciation Mrs Kelly..
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February 2022 by Mmatebogo Nkhoma
Good works deserves good recommendation, I appreciate the effort of Mrs Linda james for helping me managed my trading account. Profits are been made weekly as she promised, i invested $1000 and now making $10,200 weekly, All thanks to her, Send her a DM and thank me later
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January 2022 by Mike Montgomery
Wonderful bank and people. Everyone knows you by name.Loan officers are and tellers are great.
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December 2021 by Vaughn Hall
Great personal service at the small branch.. 25 plus years.
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December 2021 by Adekunle Muieedn Adewoyin
I saw a page review about Mrs Brenda William and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $700 I got $6,200 within few day's of investment I was so shocked, with Mrs Brenda William , your money is 100% secured,. Trust me you have nothing to lose
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August 2021 by Ashley Nardini
Avoid this bank at all cost. Their online service is subpar to the big names. trying to download statements, mobile app always logs out and I can't login with the username and password even though it's the same as the desktop. The mortgage lending women on airline by 20 doesn't return calls and when you show up she acts put out because you showed up after three days of not returning my call. Attempting to transfer money into or out of their accounts from external banks is nearly impossible. It's not not easy to do business with this bank. Strongly suggest using chase or capital one.
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May 2021 by Batman R.
It's like every time I deposit a check they put a ridiculously long hold on it no matter who or where it's from even from the US Treasury Department I mean they can't trust them? It says In god we trust don't they trust god? Really anything over 48hrs. is ridiculous and then when I ask what is the hold up they're almost proud that they won't give me my money. When they finally let me get a small amount for an emergency they charge me $22 for that and I thought "wait they're charging me from borrowing from myself." Believe I'm looking for a new bank as soon as im able.
