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January 2024 by Hayley Henderson-Hill
Placed a pickup order around 11 this morning. The first available time slot was 3pm. My husband was working over there so he said he could pick it up.
I got a call and they stated it would be ready now at 6:30pm. 3.5 hours later. My husband went to go pick it up, they told him another 30 minutes. It’s been an hour and 1/2 & he still hasn’t gotten our order. This is absolutely absurd. Do not recommend!
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August 2023 by Vicki Clark
Trying to beat the heat and shop early this morning. Told by workers that I am unable to purchase laundry soap, shampoo and any other items that are now on LOCKDOWN, until after 8 AM!Try training your employees that when the alarm goes off while patrons are trying to exit to quit waving them on to exit without checking items actually purchased. Or, better yet, open checkout lines instead of self checkout!
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April 2023 by Veronica Harrington
It should be illegal to sell chicken that looks like it was plucked and stuck straight in the bag! My daughter brought one of these home and I took her and that alive chicken back to the store! The manager didn’t see anything wrong with how it looked. SMH
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December 2022 by Jim D.
This is regarding the Kroger in Bossier City, LA, on George Dement & Airline Drive. There are serous foul odors, like sewerage or rotten meats emanating from within this store. We used to love to shop there. However, approximatly 12+ months ago we notices foul smells around the meat department in back of store. Then at times you can smell the same rotten or sewerage odors as soon as you walk into the store. Today we went there and the smells hit us in the face as soon as we entered the door. THE PLACE NEEDS TO BE SHUT DOWN by the City Sanitation Department! The management of that sore has done NOTHING to clear the foul odors. We've Never been to any store that SMELLS like that. It's a crying shame that such a nice store has been permitted to ROT like that.....You've LOST costomers who Will Not return! We will NEVER go to the Kroger again.
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October 2022 by Dustin B.
Best dragon fruit and star fruit Starbucks is awesome I went here today and bought dragon fruit and star fruit and got Starbucks it was all so good and great customer service
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April 2022 by Laurie McGee
I have used Kroger Pickup 2 times, and both times were horrible! The last time was this past Friday. I made my order early in the morning for 1:00 PM, arrived at 1:00, and had a message saying my order was ready. I checked in on the app. After several people arrived after me and got their orders I again checked in by phone. Again others came and went, so I called the number and was told to hold on but then hung up on. I tried many times to call back but there was no answer. After about 30 minutes I called the store directly for a manager. Again I was told to hold and noone ever came to the phone. I got out of my car and told a delivery person I had been waiting 40 minutes for my order. He looked at me then turned around and walked away. He wouldn't even speak to me (and I was being nice). So, after waiting 45 minutes someone finally came out and delivered my order...he was rude and unapologetic. I tried to call management again and was on hold for about 30 minutes. Horrible customer service! Will NEVER deal with this store again!!!
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February 2022 by Jessica A.
I could not believe how nasty, dirty and untaken care of this public restroom was!! Nothing was stocked, toilet paper was everywhere, trash cans were overflowing, and in the back of the door where it clearly states they take pride in their cleanliness, and to please let a manager know if it does not hold up to their standers, well clearly no one cleans these bathrooms!! There was no checklist for anyone to initial that they have taken care of the bathrooms, even those papers weren't stocked in the bathroom for employees to sign off.. not to mention the store seems to be poorly taken care of, so much trash in the floor throughout the store!
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August 2021 by Teresa W.
This was once a very nice store. It has become a very dirty store. The produce department is a big disappointment. I wish it were like it was when they opened.
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August 2021 by Cody Rawls
The meat selection use to be great but now it is terrible. You should be ashamed to put the steaks I bought out in the meat counter.
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July 2021 by Lexi B.
Waited for 30 min for the click list order, kept being transferred to the floral department?? Went inside and was ignored, the click list area completely abandoned. You're telling me Walmart has there s*** together more than Kroger?? Really?? And is more expensive?? You're kidding...Won't be wasting my time here again. Losers.
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July 2021 by LaAndrea Bell
The produce is always bad!!! It’s horrible at this location. I have to drive all the way to the Ellerbe Road location for decent fruit. I add pictures of this disgusting foolishness. I guess the secret spies missed this location.
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May 2021 by David G.
It took me over one hour to check out, the black store manager was quite rude if a white person would've been rude to a black person like she was there of been hell to pay but we know why people are just trash now and Black people are golden. The prices are ridiculous and no matter what the price is at the Shell is always changes when you get to the register, Kroger's used to be a great store not anymore as far as Black people who hate white people stay away
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May 2021 by Barbara O'Quinn Williford
Ordered pickup this morning. They call me AT THE TIME OF PICKUP to tell me my order will not be ready until the next day. I live 70 miles away round trip. Then they proceeded to hang up on me before I could say anything else. I had to call them back. I understand if you are busy but why call AT THE TIME OF PiCKUP to cancel an order?
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March 2021 by Steven C Conway
While prices can be somewhat higher on many things, they do usually have excellent weekly sales! Definitely need to check it out!
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March 2021 by Kyra Philmon Shelton
Employees don’t speak to you when you speak to them, barely make eye contact. Said “excuse me can I get right there?” to an employee restocking shelves with her cart in from of something I needed to get to, she looked through me and moved the cart a few inches. The cashier never said a word to me, and was in such a rush to get me out of there she was pretty much throwing and waving the receipt at me. Returned my buggy directly to the man gathering them in the parking lot, and lined it up to make it easy for him, said “thank you!” to him and he just tried getting past me like i was in his way. wth? Manners? Anyone??