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June 2023 by MJ M.
Don't make a service appt online. I was told I should have called. I asked why have appts online if I have to call to ask if the job can be done and I got neck rolls and the index finger in the air with the response that I should have called because it was mechanical. I'm not a car person, no idea what the difference with any of it is. I don't work there, so I have no idea what you can and cannot do. If an appt is available online, I'm going to request it online and definitely not going to call. As a business, you should look at your appts and YOU call/email me and tell me you can't perform my request. This was the second week I made the same appt request. The first wasn't your fault because of the outage, but you had two weeks to let me know it wasn't possible. Also, train your employees to respond better. Since I have management training, I knew better than to engage with her ignorance.
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May 2023 by Kelley H.
I seriously cannot recommend this dealership enough. Right now is a crazy car market and several dealerships are charging $3k-$10 more then the sticker price. I looked everywhere from Monroe to Dallas and John Harvey was the only dealership that I was able to pay the sticker price on my brand new car. I'm so extremely thankful to have been able to buy a new car in this crazy time and not get completely ripped off. I highly recommend in you're in need of a new vehicle that you go to John Harvey. Steven Engel was my sales guy and he was great !
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February 2023 by An N.
Went there because we were in the mood to get a new truck. Knew we wanted a tundra but not sure what model. The sales people were all helpful and even drove us around in golf carts. The lobby was clean with a big spacious waiting area. The waiting area had a coffee, soda, AND Icee machine! Also had a vending machine with snacks if desired. Overall would recommend.
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August 2022 by Julianna J.
Hands down best dealership to do business with! Within no time I was greeted by Steven Engel and he made the process super easy! I explained my situation, told him where I wanted to stay monthly and he made it happen! Never once felt pressured or over whelmed! Best experience I've ever had car sIf you go to Toyota do yourself a favor and ask for Steven Engel!
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June 2022 by Thea H.
I have called several times to try to get a appointment to get my truck serviced .. left a message several times .. disappointed that I can't ever speak to a person!!!
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May 2022 by Marc P.
My car's maintenance light went off while on a road trip. John Harvey Toyota took me in quickly though I didn't have an appointment. The service was done and I was on my way in less than an hour!
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September 2021 by Jolanta M.
They did an excellent job of not wasting my time. They got the car and addressed the needs. The did not try to up-sale anything else. Just what I needed. I appreciate not being haggled when I'm there for specific business.They also did not take ALL day. 1.5 hours, and I was in & out. My services included an oil change, and inside AC cabin filter change. Great job!!! I will be back for my continued service appointments.
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September 2021 by David G.
Lily was very friendly and the mechanic fixed an issue I was having with the front tire right away. They were knowledgeable and didn't leave me without a car for too long.
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August 2021 by Dawn C.
I got to buy the first 2022 Lexus off the lot. I looked at all the reviews for Harvey Lexis on Yelp and Google and Rodrick Lilly's name kept standing out. Since I know the first salesperson who makes contact with you becomes your salesperson, I called in and asked to speak to him to make a connection so he would be my salesperson. I told him how I got his name and exactly what I was looking for. He emailed me information and I made the trip to see him from Texarkana. There are no Lexus dealers in my area. I' m over an hour away. Everyone, listen to me! I asked him if I need to have my car serviced can I take it to the Toyota dealership in Texarkana? He said no! Call us, we will send someone to pick it up, service it, wash it and bring it back to you that same day at no additional cost! I have purchased Cadillacs, Lincoln's, and a Porsche, to name a few luxury cars and I have never felt my business was so appreciated. I have always financed my cars and that is what I had planned on doing this time. I told him I work from home and don't really drive much anymore. He asked me if I liked to keep my cars for a long time and I said no. He suggested I lease the car and went on to explain how a lease works. Mr. Lilly and the finance manager showed me how I could save over $400 a month and then have the option to buy the car in three years for less than $33,000! I had always thought leasing was bad because you have to pay for the miles you go over. When I looked at my contract they had me set up for 15,000 miles a year. I know I won't drive 45,000 miles in three years. The thought of getting a new car every three years especially with all the new safety radar equipment coming out is perfect for me. I look forward to enjoying my beautiful 2022 RX 350 L and when it get close to my lease end, I am going to have Rod watch for the new car I will want to lease then. Overall, hands down, Harvey Lexis of Bossier City has been my best car buying/turned leasing experience ever. PS: I had them add a couple of things to my SUV. Since I made the deal on a Friday afternoon they were not able to get them installed. Rod offered to let me drive it home and bring it back to have them installed. I told him I would rather wait until it was ready. He said, no problem, when it is ready I will bring it to you personally. You know I have found my car dealership! Looks like I will be driving Lexis for the rest of my life.
