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November 2023 by Breannie Charles
One of the best customer service experiences I have had. I brought my trailblazer in due to a flat tire I had while traveling back home at night on the Basin bridge. I called the service center the next morning and left a message. A young lady told me someone would call me back. Mr. Robert Thibodeaux called me back within a minute. I explained my situation and he said I could come in at anytime. My tire unfortunately had to be replaced and could not be fixed, and the tire would need to be ordered. It would not be in until the next business day. It was currently Friday so that would not be until Monday unfortunately. I explained I commute daily from Lafayette to Baton Rouge and would not be able to ride on my spare. I would need a rental from Friday until Monday. Mr. Robert informed me of ARE rental that they work with frequently. He called them immediately on my behalf. He explained my situation and there was a rental ready for me at that moment. I told him I would have to go back home and have a relative bring me to pick up the rental. He was worried I might miss out on the rental. Then, one of the other employees, Ms. Deanna, unexpectedly and graciously offered to drop me to the rental place. I was really taken back by all the kindness. That saved me so much time. She was really friendly and nice. We had a great laugh on the way to the rental place. Two complete strangers lol I arrived to the rental place and Heather at ARE was already expecting me since Mr. Robert called and coordinated the rental. My rental was ready. Signed a few papers and went back to Courtesy to gather my belongings. The total to replace the tire was going to be over $250. Then, Mr. Robert inquired if I have the easy care package. I told him I was unsure but he proceeded to look into this for me anyway. He said he would continue to look into it and call me back with an update. He said if I had any questions or needed anything to please give him a call and gave me his card. Well, of course, he calls me back later and says, I was able to have the cost covered for you. No payment will be required. Wow. Because of his initiative, dollars were saved which is critical in today's economy. I am detailing all of this because, being stranded the night before on the basin bridge with heavy traffic while waiting almost an hour and a half for triple A was nerve wrecking in itself. I also had to be to work the next day. However, God was still good because He brought me home safely and put me in the path of wonderful employees such as Robert Thibodeaux and Ms. Deanna who made my experience and transition very smooth. I had much going on that day and they may have as well. We are all dealing with things daily at work and outside of work. But, despite that, they showed me, a stranger, exceptional and friendly customer service. These two are significant assets to your company and all around great human beings. I recommend recognition, raise, and promotion to the highest degree available. Thank you both so much for making that day better for me while you were dealing with 100 other things lol. 20 out of 10 stars. May God bless and favor you both. Sincerely---Dr. B. Charles.
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November 2023 by Janice Eddy
We worked with AJ at the breaux bridge location. He made the entire process easy and we are loving our 2024 equinox.
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November 2023 by Mary Nimmo-Saunier
Everyone was accommodating. John Barrar, Finance Manager, was GREAT! John is very knowledgeable and a pleasure to work with.
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October 2023 by Barbara Theriot
Always a positive experience when taking my car to the dealership. Damien is so courteous and knowledgeable. Answers all questions without hesitation. Never in a hurry. Great place to do business.
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October 2023 by Cindy Costley
Brittany was great, she went above and beyond!! John did a great job also. He explained everything we needed to know! Thank you for all the help with buying our truck!!
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October 2023 by Kevin Aucoin
My service advisor that I use is Robert Thibodeaux and he is outstanding in representing your dealership. I have all my service work performed on both my Chevy vehicles at Courtesy. Robert is a professional and I trust him which is why I continued to use your dealership exclusively.
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October 2023 by Ted Cormier
Robert was professional and courteous. Also AJ went above and beyond what I expected, to assist me with questions I had with my radio. Cudos to both men.
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August 2023 by Steven Benoit
DO NOT TRUST the salesman In the used truck department, I got nothing but lies , bought 2 trucks from these scammers, if any service engine lights are on, that means you are fixing to spend thousands of dollars for repairs that they will not cover, please beware of who you deal with over there, not very honest people. Used truck salesman are the worst
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August 2023 by Karen Sonnier
My experience was great, professional atmosphere, friendly, made me feel welcomed and satisfied with all my needs answered all and any questions i may have had.? My salesman Reagan Pierre took good care of my needs and helped me find what I wanted.
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August 2023 by Louis Dubuc
AJ was wonderful, Very knowledgeable and took the time to show me everything about the vehicle. Definitely would recommend Courtesy!
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July 2023 by Hazel Batiste
AJ is excellent! He made everything smooth sailing. Everyone was kind and patient.
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June 2023 by Madeline Broussard
The customer service desk was excellent. Damian LeBlanc's knowledge was over the top. I brought my vehicle in early afternoon and it was ready by the end of the day. My A/C is now cooling again like it should.I wish GM would extend the warranty on the A/C coil replacements.
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May 2023 by Adriel Coffman
Reagan Pierre made the process of buying a truck easy and straightforward.The lot had so many vehicles to choose from and we found the exact vehicle we’ve been wanting for some time. We bought a 2023 Chevy Silverado. He was very pleasant to work with. I would recommend speaking to Mr. Pierre if you’re looking to buy. Check out Courtesy Chevrolet Buick GMC at the Breaux Bridge location!
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May 2023 by BABY GIRL
Working with Regan was an absolute pleasure! Regan is extremely patient, I never felt pressured to make a decision, and most importantly, a professional-who knows the truck business inside and out.The buying process of my truck took 2-3 hours.The best part-Regan stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you to talk to Regan if you are considering buying a new or previously owned automobile. #1
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May 2023 by Jeff Jansen
This has been a great experience, to say the least. AJ is terrific and kept me in the loop throughout the entire process. I couldn't have asked for anything better. Everyone at Courtesy I came in contact with made me feel like family. John, in finance, took the time to explain everything and made the worst part of the buying process a breeze. Great group of people at Courtesy!
