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November 2023 by Tynorvis Rogers
Fast loading...fast in the office with getting my titles ready in a Reasonable Time
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September 2023 by Jenn Kerwin
Loved them!!! ? Bought a 2015 Honda civic last week online, scheduled my appointment @ 1 pm today and I was finished by 1:30pm with my car!!! Coparts in Baton Rouge is amazing! Also lent me their jump box to start it up. Thank you all so much! Much appreciated!!! ?
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July 2023 by Eibar Cervantes
Lately, this place has been very helpful, polite, and fast friendly, and the load is already lineup in the back to get loaded.
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February 2023 by Eli Shamtak
Spanish lady at the counter heavy set ski ball looking self bulit like a table is by far the most horrible experience I had in my life needs customer service training never wants to do her job she needs to find some new
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February 2023 by Talatovch
Worse! If you are the transporter, forget it about it , they only load people they know first , Rude forklift operators , Try not to get vehicles from this location, I really hope to God Almighty that someone waste their time like they do to us , Shame on you Copart !
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January 2023 by Alex Curione
He was supposed to come get my car like 3 days ago now. It’s aggravating because nobody seems to want to do their job. Nobody at this company seems to be any help, and is starting to affect my job and ability to travel. The person who was supposed to get my vehicle, came physically to my house to come pick up my vehicle and ultimately left to go get another vehicle and ended up ghosting me.
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November 2022 by Favor N Faith
Got a car from Copart in Baton Rouge LA. During the auction they never mentioned that the car can’t run or drive or any issue, damage other than dents. When we got home the next day the car won’t start . We also jump it , it’s been over a month it NEVER starts . Took our $6000 use it on their kids and wives and my family still without a car for this Christmas or winter and we just had a newborn. I bless you copart BUT …
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November 2022 by wil bryant
I went there to pick up a truck I bought was a little late for the appointment ( I live in Lake Charles two hours away ) was told I had to come back meanwhile they are racking up storage fees.The lil "heavy set" Spanish looking woman is so rude ( she needs to be away from customers) I hated to go back. The other members were * just ok* the only person that was willing to help was the lady to right she saved them from a one star??♂️??♂️??♂️
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October 2022 by Jami Isaacs
This is a very below average ran copart. The office workers are in no hurry to help you. I was told 3 different times the loaders ended loading for the day: customer service by phone, office worker, and yard worker. The yard worker was the only one that gave me the correct time.
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October 2022 by Prince Agunloye
Very efficient and well organized people. Love picking cars there . Willie the loader is exceptionally good and the ladies up front desk very efficient. I always looking forward as a transporter.
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October 2022 by ROTA
Be prepared to wait 4-5 hours to get your carCopart is not worth anymore for car carrierYou lose your entire fkn day here.Good to know, will never ever come back
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October 2022 by El Flaco
Every time I come the woman (Ashley) and the Hispanic woman (Rocile )at the front desk always help with no hesitation and has patience no matter what the issue is . Even though it’s a stressful environment, they are always polite. ..The forklifter (Willie D )always get my cars loaded safely and efficiently and he’s always respectful no matter the time , weather or if it’s crowded.Without them I feel that place would fall to pieces and I hope they are appreciated. In my opinion they need a raise or promotion for what they have to deal with on a daily basis.
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October 2022 by Sofia Mejia
Worst customer service, rude staff. Assistant manager name Kristy won’t help at all and she gets rude when you ask for something. You need an appointment to pick up cars but they don’t care about it. Be prepared to be there at least 5 hours. Manager is useless too. They don’t care about customers. Cars description is a scam too, they put Run and Drive for cars that have a hole in the engine, and won’t give you your money back. Be careful.
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August 2022 by Bryant
Heaven forbid you ask the front desk to do their job. They'll get upset, relay a message to the yard to drain the oil out of the car you just won and rev it till it knocks a hole through the block. Forget messaging the General Manager or calling. His email is invalid and doesn't return calls. Same with the regional manager. Horrible horrible place. I would stay clear of bidding for a vehicle that this copart has. The 3.2 star rating this establishment has matches up to my experience. Their staff is also very unknowledgeable about their own operations.
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July 2022 by Elena Martinez
I bought a vehicle from this location, and got the shipping through Copart. Well Copart’s shipping department said there was a note that the car had engine problems which was never specified on the online listing. So I called the location, the person who I talked to had no knowledge at all about the vehicle and asked if I knew if they tried to jump start it. I didn’t know so she told me she’d give me the manager’s email since she didn’t have a phone number to contact her. I emailed the manager and I never heard back from her. Well luckily after calling Copart customer service they told me they put that there’s engine problems on the vehicles so the drivers are ready for any problem that might occur picking up the vehicle so my vehicle didn’t really have engine problems. Yet it took me between 4-5 people to find this information out. However sometime after they took the pictures of the vehicle and when it came to me somebody removed all the aftermarket lights and switches that were on the vehicle. The fender was also missing, which to find out it’s because it was completely damaged from the accident including the whole front axle but how they took the pictures you couldn’t see any of that. Get an inspection if you’re shipping a vehicle from this location and hope they don’t steal any extras that they show in the pictures!
