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December 2024 by Kerri Bourgeois
Dree was very sweet and helpful the day I came in to get set up.
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November 2024 by Roberta Johnson
My family rents a climate controlled unit (F638) at the Cubesmart location at 3400 Highway 19 in Zachary, La 70791. On Saturday, October 12, 2024 we went to the unit to clear out somethings and organize stuff for our move next month. When we walked into the building, it was extremely warm and there was a terrible smell in the air. We opened our unit to find dead rats, lots of rat pellets and strong ammonia odor from rat pee. We immediately left out to call the front office. Rachel came back, looked at our unit, and said there was a rat infestation in this building because another tenant stored MRE’s there. I asked Rachel why other tenants were not notified of this so we could have come to check out units. She stated she did not feel like it was necessary because they did not think the rats went anywhere else. Well they must have thought so because once we got a lot of stuff moved we found several packets of rat poison. When I brought it to her attention she says that’s something they do as a precaution, but if that was the case there would have been way more packets because I have had this unit for at least 15 years. She then asked if we had insurance and that she could give us the number of a company to remove the rat infested items from our unit. This I did not understand because this was not our fault and you never told us about the infestation. I asked her why I should file with my insurance when this is not my fault. I also asked her why it was hot in the building. She stated there was changed in the temperature policy for climate controlled units to be set at 80 degrees. I then asked when and how were tenants notified of this change because I do not remember receiving an update like that. We left to get help and PPE to remove items from the unit. I phoned customer service and spoke with Mike to report this matter. He said a district manager would be in touch.
I went to the front office to let Rachel know we were done and to terminate my lease agreement. Rachel said she could not do it until October 30th. Rachel said I would receive an email to that effect. Rachel also stated she had reported the issue and was requesting a refund for October’s rental fee.
At around 5pm on Saturday, October 12, 2024, Rachel sends an email stating there was food in my storage unit and this violated lease agreement. She attached pictures with one crumbled Cheetos and a cheese stick wrapping. Rachel also phoned my daughter to inform her of these alleged findings. My daughter, Shaikira, then 3-way me in and asked her to repeat what she told her. Rachel said she found food in my unit therefore we have violated the lease agreement and there would be no refund for the monthly rental fee. I told her she was lying because I walked the entire unit and the only things left in there were dead rats, rat poop and three rat poison packets. Rachel did not do a walk through with me and all of a sudden food is in my unit. One fresh looking Cheetos in the back of the unit after 15 years really . The only thing I stored there were household items for my new home: Sheets, towels, clothes, pots, pans, lamps, books, family photos, etc. No foods, nothing flammable, etc.
I then phoned customer service again and spoke with Amy. She apologized for the situation, said she would send more notes and she proceeded to give me the case number (Case number 1643590 on 10/12/2024) then name, and phone number of the district manager (Walter-225-494-0371). I spoke with Walter on Sunday, October 13, 2024 at 8:50am, he said he would look up case number and check into matter and get back to me. I have not heard back from him even after phoning him several times and leaving a voicemail. This is unacceptable. My unit was infested and there were live rats jumping out of boxes at the dumpster.
I tried uploading photos but it keeps giving me an error.
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October 2024 by Bobby Ruiz
Had 2 units here and they increased the price on 1 so I had to get rid of 1 also came there with a truck and trailer loaded and they didn't have their lock off it yet and nobody there to take it off so.i had to go back home.and unload everything till the next day. After people but stuff in storage you shouldn't be able to hike the price up after 2 months it's backs people into a corner where you have to pay or get everything out I don't recommend
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September 2024 by Paula Gieron
It's clean, climate control suitable for stored items, and very friendly and helpful staff.
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September 2024 by Mandi Cavin
Very clean facility and the staff was so nice!
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August 2024 by Tonya A. Martin
Great customer service..Good location..Nice size unit
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August 2024 by Darla Day
Dree Tyson & Jamar Hayward were both professional and personable when I entered CubeSmart! Both very knowledgeable about the facility and answered every question I had. Made me aware of how I could save monthly on the insurance!
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July 2024 by Demecia Morris
Let me start off by saying that I had a great experience renting my unit. Jamara was the person who helped with modifying my reservation and completing the process. She explained things throughly, I was very pleased with her pleasant demeanor, willingness to go above and beyond to assist me with securing my unit. I suggest anybody looking for assistance to contact her for help. Far as the unit it was clean and hold up to my expectations
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July 2024 by Tonya Day
Facility very clean. Staff are very knowledgeable and friendly.
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June 2024 by Morgan Weithman
My reservation was cancelled with no explanation given. I called and left a voicemail inquiring as to why my reservation was cancelled but they never called me back. I looked on the website and the price is higher now so that might be why they cancelled my reservation that was submitted/locked in at a cheaper price. Seems like a scam to me.
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May 2024 by Yolanda Tannehill
I had the best experience when getting set up with my Storage unit. The young lady that took care of me was amazing. She handled my check in and made sure the next customers were acknowledged and she would be with them shortly. It's hard to find good employees this day and time but Cube Smart has one of the best.
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May 2024 by Richard Roy
Clean and convenient with a better than average locking system.
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May 2024 by Charlene Dusek
Customer service is amazing. The facility feels safe and is spotless. Neighborhood was great and easy to access from LSU.
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May 2024 by diamon bell
The staff was very nice and helpful. The storage unit was clean. The whole building is really really nice.
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May 2024 by Daisy Flores
Excellent customer service!!
