Bywater Ace Hardware is a helpful and friendly neighborhood store known for its personal service and knowledgeable staff. Customers appreciate that the store stocks what they need, unlike chain stores with cheap labor that often lack essential items. The staff go the extra mile, with one customer praising the owner for researching and ordering a specific key, and another thankful for the assistance in fixing a lawnmower. The store has made improvements under new management, creating a better shopping experience. Customers enjoy the welcoming attitude of most employees, although one reviewer mentioned a less friendly experience with a staff member near the tires. Overall, Bywater Ace is seen as a community-focused store that offers quality products and helpful service, making it a trustworthy choice for local hardware needs. The store truly aims to be "the Helpful Place" by putting customer needs first.
This store consistently meets my needs with great customer service.
October 2024
In a world of cheap labor chain stores that do not stock what you n ed this place is terrific. Ask and you shall receive that screw you been looking for.
July 2024
They are great! They find the cheapest way rather than just taking your $$. Good, fair folks!
