-
November 2023 by n dhys
I was a guest there a couple of weeks ago there was an unauthorized charge to my credit card I was told I’d receive a refund but they couldn’t tell me when. Every time I call no one can help me, the manager is never available and the receptionist is unhelpful and extremely rude. It’s been 2 weeks so far .I DO NOT RECOMMEND STAYING THERE.
-
September 2023 by Joshua Trahan
I wanna thank Brittany the night time lady at the front desk. She was wonderful at helping with my needs and also recommended some great tours I should go on I did 3
-
September 2023 by Duilio Balena
Platinum elite status not recognized. Very unfriendly receptionists. Noisy ventilation system in the room. Stay away!
-
August 2023 by Beth O'Brien
Very nice, newer hotel! Location is around 20 minutes to the French Quarter or 25 minutes to the lakefront. The rooms are clean and well-maintained, but the best part of this hotel is the staff! Davynel and Brittany at the front desk were amazing - friendly, welcoming and accommodating. I would definitely stay here again.
-
June 2023 by Jerome Garrett
If you believe the people when you ask them on the phone if you can park and go on your cruise then don't believe them. You can't... oh and Ms personality at the front desk doesn't care at all about you... also right next to the ghetto.... hard pass. Dont stat here find another place.
-
May 2023 by Rick H
This is a great hotel to stay at but my absolute favorite thing is the staff at this hotel. They are all amazing people. They go above and beyond and make you feel like family. I stay at this hotel on a regular basis and staff has always been friendly and willing to help with anything you may need. Things will never be perfect all the time but this one is close as you can get and with my job I stay at a lot of hotels. I definitely recommend staying if you’re in the area.Rooms: Rooms are spacious and niceWalkability: Walmart right next door and a couple places to eat as well
-
May 2023 by Norma
Our check-in was easy but not very welcoming compared to the hotel we stayed at in Houston by the space center. Our room was clean but felt rather stark. The shower didn’t even get hot for me, which is a real deal breaker as far as hotels go! Breakfast was meh-but my hubby likes the pancake maker!I knew that the hotel was away from downtown by the reviews I read before booking, but it doesn’t really prepare you for how far away from everything (except Walmart) you are!Overall it was a decent stay but I think I’ll pick something closer if we ever return to the big easy.
-
December 2022 by Kaytee Bagley
Very impressed with this hotel. Was a little nervous with some reviews but the hotel is fairly new, it is clean and seems well managed. The front desk lady is very sweet and on top of everything. I have seen the cleaning staff cleaning the lobby every single time I pass through. Breakfast is not luxurious but not horrible. Would not recommend staying if spending lots of time in French quarter because it is really not that close. Room was spacious and bed was comfortable.
-
December 2022 by Erica Sales
Made a reservation months in advance to stay here to leave for our cruise. Showed up to check in they said they canceled my reservation because my card on file didn’t work. It was a lie. My card on file had no issues and was never ran. They were booked and wanted to sell my room for double price. No phone call or email to tell me they cancelled my room. Girl at desk said they do this all the time and had an attitude rolling her eyes and being rude. Said they can do what they want. Do not stay at this hotel. I had to find somewhere else to stay and I was very lucky to find somewhere because almost everything was booked.
-
October 2022 by Taylor B.
My cousin and I (2 females in our 30s) went on a trip to New Orleans and the French quarter hotels were super expensive, didn't have breakfast, and had expensive daily/nightly parking. We wanted to be close enough to French quarter but far enough away to avoid the traffic and expensive-ness of being in the main city. THIS HOTEL WAS IT. We saved a fortune in parking and continental breakfast alone. Plus after spending time in French quarter, I don't know I would have felt safe in a hotel there. It is actually quite filthy and sketchy at night. We didn't go for Mardi Gras or any major parades, and we aren't night lifers or drinkers. This hotel is about 20 minutes away from French quarter and is right next to a Walmart and a cute pizza shop. It wasn't busy or crazy and the area was clean and we never felt unsafe. My highlights:1. The breakfast was awesome, I never get tired of continental breakfast!! They have a lot of early morning contractors so the hours are 6-9 on weekdays and 6:30-9:30 on weekends. This wasn't a problem for us, it was always hot and delicious and the lady who helped with serving breakfast was great. 2. The beds were the comfiest hotel beds I've ever had in my life!!!! 3. The parking was free and our car was safe the whole time because we are on a regular road and not in the big city. 4. We went to Walmart right next door frequently for anything we needed or wanted and it was awesome. We bought some disposable bowls and milk and cereal and had snacks at all hours. 5. We were put on an edge room and the view was pretty and we weren't ever bothered by noise. 6. We booked through Costco so it was way cheaper than the neighboring hotels. My only complaint was that the pool was closed in September - we are from arizona so the humidity and constant dripping in sweat was cause for hopping into a pool, it was still very hot! Not sure why it was closed but it would have been nice to cool off after a hot afternoon.
-
April 2022 by Meredith R.
Hotel was just plain average at best. Pros: (1) hotel was very clean, (2) friendly staff, (3) breakfast is free; (4) convenient to book onlineCons: (1) the area is sketchy, waze directions are poor, making you drive through rough neighborhoods similar to "the hood" in order to get to this place; (2) the walls are extremely thin so the noise is almost unbearable in the mornings... if you want to sleep in past 6am that won't happen; (3) there are no sheets nor blankets nor pillows for the sofa bed, just a mattress w/ a thin pad; (4) our room was not ready on time; (5) way overpriced; (6) I could not locate a vending machine on 2nd floor
