February 2024 by Kathleen Harper
The truck with filthy and not swept out. All of the dings and exterior damage was not all marked. So I took my own footage. I requested furniture dolly, utility dolly, and furniture pads. When I opened up the back, there was no utility dolly. They called and told me they didn’t have the furniture dolly’s so I purchased some of my own to use. I ended up not using the furniture pads. When I went to pick up my truck, my app would not allow me to pick it up as they had not “scheduled” my pick up. It cut into my time by about an hour as I spent time on the app and calling customer service. I will NEVER give Lang & Sons my business for U-Haul or any other service. I have rented U-Haul several times and this was by far the WORST experience.
