Walgreens in Chalmette is a busy and helpful pharmacy that serves its community with dedication. Customers appreciate the friendly and competent staff, many of whom know them by name. The pharmacy offers a range of services, including prescription refills, health and beauty products, photo printing, and more, with convenient hours from early morning to late evening during weekdays and shorter hours on weekends. Refill options include automatic, call-in through an AI phone service, and in-person deliveries, helping many stay on top of their medications. Despite the busy environment, staff members work hard, often going above and beyond to assist customers, with some employees recognized for their exceptional service and patience. However, wait times for prescriptions can vary significantly, sometimes lasting from 10 minutes to over an hour, especially during peak hours or when the pharmacy is handling multiple types of orders like walk-ins, calls, and e-scripts. The demand on staff is high, and the pharmacy is often in “overdrive” to get prescriptions ready, which can lead to frustrations, especially with long hold times on the phone. Despite these challenges, customers note that the staff remains friendly, helpful, and respectful, making efforts to ensure each person feels acknowledged and cared for. Some customers have experienced difficulties with long waits over the phone for prescription calls, which they find unacceptable and hope will improve. Yet, many praise specific employees for their kindness and professionalism, highlighting the pharmacy's overall commitment to customer service. Overall, Walgreens in Chalmette is seen as a community-oriented pharmacy that works hard to serve its customers with dedication and respect.
