CarMax is a highly regarded car dealership known for its exceptional customer service and transparent pricing. The staff is consistently described as amazing, friendly, and genuinely caring, greeting customers with smiles and making them feel welcome. With a no-haggle pricing policy, customers appreciate the straightforward approach to buying cars, where prices are as quoted online. Many reviews highlight specific employees, like Collin and Kierra, who provide personalized assistance, demonstrating extensive knowledge of the inventory and a commitment to ensuring customers find the right vehicle. They listen attentively to preferences and answer questions patiently, making the car-buying process smooth and enjoyable. The transparent process also extends to trade-ins and appraisals, with customers noting that their experiences were hassle-free and straightforward. Even in complex situations, the staff, including Jennifer, has shown patience and dedication to resolving issues, reinforcing the dealership's commitment to customer satisfaction. Overall, CarMax is recognized as the best place to buy or sell a vehicle, with many customers expressing their intent to return for future transactions.
Brandy was awesome. She made the experience quick and easy. She was very professional definitely recommend!!
December 2025
Kasey was wonderful as she helped us get a new car after my wife was in a serious accident from the new car we just bought from CarMax a few months before. I will always buy cars from CarMax
August 2025
Seamless! I thought there would be some changes or back and forth about my offer, but I was pleasantly surprised. I uploaded my documents in advance, and probably spent 20 minutes or less at the dealership.
