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April 2024 by Terry Stoskopf
Professional Knowledgeable Friendly!!!!
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April 2024 by Linda Kantner
Staff was very helpful and knowledgeable and we were very satisfied with our selection of products.
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March 2024 by John Esneault
Jeni did a great job helping me select a mattress. She was a pleasure to work with and very professional .
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March 2024 by Jessica Dennis
Ms. Jenni was so amazing and helped my husband and I with so much!!! We bought a perfect mattress for our room and we can’t wait to receive it! She was patient and worked on getting us a great delivery date! Definitely recommend!!
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March 2024 by Robin Rodriguez
Jon was excellent. He was very knowledgable about all the mattresses and super helpful. I t was also great that he was so friendly.
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March 2024 by Robbie Breland
I have been researching mattresses for several years now.The best for me came down to the Purple Premium vs Tempur-pedic ProAdapt. Mattress Firm carried the full line of both. I was prepared for the “Car Dealer Pitch”. The best Sales Person you can’t imagine met me at the door. She answered all of my questions correctly. I voir dire her front and back. She received an A+, I even tried to trick her. She pass with flying colors. On top of I wanted to try a mattress with a specific adjustable base she was able to swap the mattresses to the base, insisted that I not help. I’m telling it was a wonderful experience I purchased the Tempur-Pedic Adapt with the Ero 3.0 Adjustable Base with LUMBAR SUPPORT. Try a base with Lumbar Support. It is exclusive product to TP. I’ve done the research. Everything else is not true lumbar support. I hope your experience was as EXCEPTIONAL as mine. Ask for Lisa @ Mattress Firm
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February 2024 by Sydney McGehee
Bill was extremely helpful and knowledgeable!
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February 2024 by Ashley Parrish
Great customer service at both Covington locations! We placed an order at one and had to pickup at the other! Very pleased with our purchase!
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January 2024 by Josh Zirbes
John was very knowledgeable and worked to get us best deal possible for newest product chosen.
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December 2023 by Cynthia Quant
Salesperson Arika dropped everything to help me try several mattresses, after listening to what I wanted, could afford, and my delivery needs. Very impressed! She was professional, helpful, informative. Thank you Arika!
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November 2023 by Silver Snowflake
My husband and I came here to browse the new TemperPedic mattresses as ours is a decade old. We ended up having a lovely visit with Akira who showed us the different options and upgrades available based on what we had purchased before. We tried a few different mattresses and pillows and discussed what our preferences were and in the end we did purchase a new mattress and base and it will be delivered this coming week. The experience was easy, informative, no pressure, and quite personable. I would definitely recommend this location and Akira to anyone looking for a new mattress!
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November 2023 by J. Kevin McNary
I walked in, ordered the exact sheets I wanted, received excellent and friendly assistance, and was on my way in less than ten minutes. My past experiences at this store have been uniformly excellent, with knowledgeable and courteous staff, and top of the line products.The staff also display infinite patience as you try every mattress in the store (and there are lots) multiple times for multiple days. I can’t recommend this store more highlyfor making such a major and consequential purchasing decision.
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November 2023 by Stephen D.
The sales people were very helpful at first. Delivery was another story. They did not contact me about a delivery window. Called when at the house. As if we would spend the week waiting.after that the back and forth between sales and delivery was uncaring blame game. Was told rhey were too busy to worry about me. Horrible service sales and delivery SHAMEFUL
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November 2023 by Angela Sellers
Sean was great with helping my husband and I in selecting our mattresses and pillows. He listened to what we needed and suggested items accordingly, didn't try to sell us extra things we didn't need. Overall he was fabulous.
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October 2023 by Cheryl Bush
Jenny provided exceptional customer service for us in the purchase of a new mattress set for our elderly mother. We will definitely return for the purchase of our own new mattress! Highly recommend.
